Lori Trimarco | Page 10

bad service , cheated, very rude service manager I just wanted to bring to your attention the bad service I received from BMW of Bridgewater and on being charged $1757 and the loss of not having a c I just wanted to bring to your attention the bad service I received from BMW of Bridgewater and on being charged $1757 and the loss of not having a car for over a month. On 10/13/2014 my car would not start in the garage. I called BMW of Bridgewater and the rep told me to have the car towed there. I called BMW roadside assistance and got the car towed to BMW of Bridgewater. I was taking to a rep called Chad and he said he would give me a call on what the problem was. No call on the day I towed the car or next day. I called Chad the next day evening, he said they are still checking the car and will get back to me. No call on the 15th, I call Chad again and he says the engine was flooded and the thermostat needed to be changed and I can come and pick up the car as they cleared the flooded engine.(See attached report from 10/15) The car was at BMW of Bridgewater for 3 days. I pick up the car that evening, car runs fine the next day. On 10/17/2014 the car stalled again in my garage. I call again BMW roadside assistance, they say a tow company should be there in a couple hours, waited, called again to BMW roadside assistance, they say a tow company should be there in a couple hours, waited again, I waited for 10 hours for a tow truck and as it was end of the day all the reps from BMW of Bridgewater were gone for the day, plus I lost a day of work as I was waiting for the tow truck for the whole day. The car was towed on 10/17/2014 evening. After about a week the rep from BMW Bridgewater, Mo said the diagnosis was there was diesel coolant in the car. I said how could diesel coolant get in the car, I do not know where to put diesel coolant and I am not that stupid to buy diesel coolant and pour in a petrol car. He said the cost would be $3800, I said I have always serviced the car at BMW Bridgewater from the day this dealership has opened and I have paid for a maintenance program with BMW, so why do I to pay. He calls me back in a few days and says BMW did a courtesy and will charge me only $1680. By now the car was at BMW Bridgewater for 21 days, so a total of 24 days we did not have a car, I just wanted to get my car back. I paid and picked up the car on 11/06/2014. I was never offered a loaner car for these 24 days. On 11/14/14 I called BMW Bridgewater and spoke to Lori, who said she would talk to Michael Yates the service manager. Did not hear from Mr. Yates. And then we went on our long vacation trip for thanksgiving, the heat in the car stops working, so no heat for the family for five days in the car. We come back home and I called Mr. Yates and left him a message to call me back as there was no heat in the car. He called me back on 12/02, I explained all that happened to my car, he said what has happened I cannot do anything but drop off the car and we can get the heat fixed. I dropped off the car and the next day, Mo from BMW Bridgewater calls and says the radiator has a leak and needs to be replaced. My major concerns are : How come the car was not diagnosed there was diesel coolant the first time I dropped off the car on 10/13? Mo said the car cannot run if had diesel coolant, so how did the car run for two days with diesel coolant, 10/15 and 10/16? Why did I have to penalized for faulty workmanship or diagnosis and pay $1,757? Why was I not offered a courtesy loaner car and why did this diagnosis and repair take 24 days? An apology letter from BMW roadside assistance for wasting one whole day, will not get me back my vacation day The service manager Michael Yates , who said I really do not care for your complaint and I do not care what you do and hangs up on me We always get a survey from BMW when we have a service, this time I did not get one and I am sending this email to let BMW know how badly I was treated and cheated of $1757 for no fault of mine More

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BMW trade in for another BMW of Bridgewater is a friendly and trustworthy dealership. During the new year's eve holiday the service department took care of my 2009 X5, in part BMW of Bridgewater is a friendly and trustworthy dealership. During the new year's eve holiday the service department took care of my 2009 X5, in particular Debra Shafer. Then Dave Wagoner and Ozzy Mamoor assisted me in purchasing a 335. The treatment I received have made me a loyal customer for life! More

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Highly recommend BMW of Bridgewater I felt very comfortable the minute I walked into the BMW of Bridgewater dealership. The entire staff was very friendly and helpful. I am especially t I felt very comfortable the minute I walked into the BMW of Bridgewater dealership. The entire staff was very friendly and helpful. I am especially thankful to Ann Marie Perhacs and Mike Shamy for making my recent purchase of a 2014 BMW 328i Xdrive a very positive experience. They continue to be professional, detailed-oriented, and attentive whenever I need assistance. More

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When I expressed dissatisfaction over the timings of their service department, she promptly accomodated my appintment to a convenient after hours time and also immediately authorized for a loaner to be their service department, she promptly accomodated my appintment to a convenient after hours time and also immediately authorized for a loaner to be used over the weekend without further waiting for the manager's approval who was unreachable then, which apparently is not allowed unless under pressing circumstances after manager approval. She was friendly and gave responsible replies which was the biggest reason I even went ahead with the call and also setup the appointment. More

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Outstanding service, attentive and accommodative. Drop off and Pick up service is so convenient. Lee makes the process look easy. Its a pleasure doing business with Bridgewater BMW. off and Pick up service is so convenient. Lee makes the process look easy. Its a pleasure doing business with Bridgewater BMW. More

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the sales experience was peachy with no glitches except the European delivery announcement probably I should have asked with the special equipment in the car. Car runs just like it should am happy with th the European delivery announcement probably I should have asked with the special equipment in the car. Car runs just like it should am happy with the black/black or is it a very dark blue metallic. See you later for my second key, paint touchup and registration plus you guys need to initiate my BMW Assist subscription I called them but you need to initialize the procedure. thanks it's been great LATER! More

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I would highly recommend BMW of Bridgewater because they are competent, professional, honest, transparant and friendly. I had water damage to my 2006 530xi wagon and they promptly handled a technical and c are competent, professional, honest, transparant and friendly. I had water damage to my 2006 530xi wagon and they promptly handled a technical and complex repair at a fair price. The customer service department particularly Debra Shafer was very professional and always treated me with respect, providing very detailed information and explanation; her technical knowledge about cars is impressive. It's great to do business with a company that is run so well! More

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The employees mention above were very courteous and attentive to my needs. Chad was honest and didn't try to sell me something I didn't need. Sean was very pleasant and efficient. Lori was also very attentive to my needs. Chad was honest and didn't try to sell me something I didn't need. Sean was very pleasant and efficient. Lori was also very kind and went out of her way to get me a brochure for the X1. Everyone was smiling and I left smiling. Customer service seems to be lost in today's world but not at BMW of Bridgewater. BTW - I came in to order a $17 part. More

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I have hsd the car serviced there for 4 years. The car had several issues (HPFP, Injectors, battery, carbon build up, brakes) and all of the work was done under warranty. For non warranty work, they have had several issues (HPFP, Injectors, battery, carbon build up, brakes) and all of the work was done under warranty. For non warranty work, they have the lowest prices in the area. All staff is friendly and "bend over backwards" for their customers. Would not go to any other dealer. More

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