Lou Ciorra | Page 13

Everyone was great, most importantly courteous of time and patient with showing me the vehicle and patient with showing me the vehicle More

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Very Happy with my experience at this dealership. Would recommend customers stop by and check out Would recommend customers stop by and check out More

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Great experience, very knowledgeable salesman and friendly , did not feel pressured, they walked me through everything, second time buying a vehicle from them friendly , did not feel pressured, they walked me through everything, second time buying a vehicle from them More

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Horrible experience. Purchased a used Mercedes with 68,000 miles on it, with a warranty. 1 month after purchase, car was in the shop every other month. Could never diagno Purchased a used Mercedes with 68,000 miles on it, with a warranty. 1 month after purchase, car was in the shop every other month. Could never diagnose the issue. After a year and a half of dealing with this, I was informed that the engine was shot and informed I would be getting a replacement. Warranty company claims the engine issue was owner neglect and denied my claim. Tried getting in touch with GM Joe Catalanatto, but he is a shyster. Will not return emails or calls and his sales reps direct you away from him when you visit the dealership. They must have their friends write reviews over 3 stars, because this place is unscrupulous. Avoid this place at all costs. More

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As a first time buyer I do not recommend this place. What a disappointment, it's like they didn't want my business. The first time I called I was transferred to 5 different people - each of them clearl What a disappointment, it's like they didn't want my business. The first time I called I was transferred to 5 different people - each of them clearly distracted since I had to repeat myself multiple times. There was no discussion about the car, they only took my details and gave me no chance for questions. When I finally talked to an agent he could not answer any of my questions, knew nothing about the car I was interested in, and was genuinely terrible at communicating. More

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Worked with Lou this past weekend - he was patient and kind - answered all my questions and then some - was able to get lower interest rate than my bank - everyone I worked with was wonderful - Thank You kind - answered all my questions and then some - was able to get lower interest rate than my bank - everyone I worked with was wonderful - Thank You Lou I was nervous but you made the process smooth More

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Purchased a used Mercedes here in 2019. Problems started within 2 months. Same problem over and over, that was completely misdiagnosed by service department. Just informed that I need a new engine and the w within 2 months. Same problem over and over, that was completely misdiagnosed by service department. Just informed that I need a new engine and the warranty company explained that this is due to my neglect. Absolute bull crap. I would be very weary before purchasing anything from this place. More

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In 2015 I leased my very first car with generation kia. It was a 2015 optima, I was 21 years old and was paying $330/mo for the car. I was happy with the car and was happy with the service I received. Fast It was a 2015 optima, I was 21 years old and was paying $330/mo for the car. I was happy with the car and was happy with the service I received. Fast forward 2 years and my lease is up so I finance a 2012 audi s4 through the dealership. All goes well, fast forward about 10 months later and I receive a message regarding my credit. I go to check it out and my credit dropped 90 points because of a delinquent payment. Now im very confused because I have never missed any sort of payment in my life especially not on the 2015 optima. I end up finding out Generation Kia shorted Kia Motor Finance $217 and were going after me for it. It took me 3 more months to get generation kia to even cut a check to the finance company and since 2017 I still have not had the remarks removed from my credit. Generation kia gave me the run around every single time, either sending me to the finance company saying I have to deal with them or telling me they will help and never getting back to me or coming up with excuses. The main person I was dealing with was the finance manager, Jamal Mageed. I have never had a worst customer experience in my life then when dealing with jamal. He could not have been more unprofessional with me during this experience and was constantly lying to me and changing his story. Fast forward to March 2020, I need a new car but I can’t get any cars at an affordable price because my credit is damaged from the mistake by generation kia. Jamal, knowing this because he’s been dealing with me for 3 years says there isn’t anything they can do for me and the 2020 kia optima I got is costing me $299/mo. That is $31 cheaper than when I was 21 with no credit. i have never missed a payment on any bill still and the only reason why my credit is bad is because of the issue with generation kia. Now, I am not writing this review because I made a mistake, and the dealership won’t help me so I’m now attacking them. No, this experience has made my life very difficult as you need credit for a lot of things and mine is damaged due to the carelessness of the dealership. In February 2021, I was finally able to speak to joe C and received a letter stating it was the dealership’s fault. I sent that into the finance company with all of the proof and paperwork needed to show this was 100% the dealer’s fault. Finance company came back and said there is not sufficient proof even with the letter. The dealership is telling me it is out of their hands and that they tried. They also said this happens often so if other people can fix it then I can figure out a way to fix it. I am appalled by how the dealership is handling this situation and I am not going to stop until they fix this issue. I will never buy another vehicle from this dealership and I will do my best to make sure everyone knows what they have put me through. 100% the worst experience I have had with a company and I 100% do not recommend using them. I urge everyone who has had a similar experience, or a negative experience about this dealership to please step forward. This is unacceptable behavior from this dealership and if it has happened to others like they said, then you should share your story to. More

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Horrible! Worst experience I ever had! Was sold a used car but not told they didn't have the title until after they received $. Was lied to and given the run-ar Worst experience I ever had! Was sold a used car but not told they didn't have the title until after they received $. Was lied to and given the run-around for over 3 weeks. Everyone was happy and willing until $ was paid. Then no one was able to be reached. Everyone's name is Joe on the phone but when you show up there unexpected not one Joe is to be found. Not only are the sales people and the managers rude and unprofessional, the owner is as well. Took used car to my own personal mechanic who found $600 worth of needed repairs. Kia was more than happy to fix, took car for 3 days to service. When completed I of course went back to my own mechanic to learn that nothing was repaired! My take is they just weren't willing to do the work. Caught several employees right out in lies and they didn't even care. I wasn't happy to squash a months worth of leg work looking for another car but I did. I wasn't going to give them the satisfaction of buying from them after I was treated the way I was. BEWARE! They think they're customers are idiots and have no respect for you. More

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I Love everything about Generation KIA in Bohemia. From my 1st encounter with Liz the receptionist to Alex who bought around the test drive,my experience was refreshing. They treated me like family. From my 1st encounter with Liz the receptionist to Alex who bought around the test drive,my experience was refreshing. They treated me like family. More

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