Lou Estevez | Page 19

Lou was great. He helped us out a lot. Great service!! I am extremely happy with my purchase. Lou was awesome. Chevrolet 2020 for the new truck am extremely happy with my purchase. Lou was awesome. Chevrolet 2020 for the new truck More

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Jonathan P made the purchase very smooth. No pressure easy-going personality! Jonathan was very informative. He definitely knows his car facts! Thank you and your team for excellent service. The deale easy-going personality! Jonathan was very informative. He definitely knows his car facts! Thank you and your team for excellent service. The dealership was clean and everyone very inviting. Thanks you all! More

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We had a fantastic experience with Lou Estevez at Mountain View Chevy! He was incredibly helpful and we left with our dream vehicle. We are thrilled. Thanks again! Mountain View Chevy! He was incredibly helpful and we left with our dream vehicle. We are thrilled. Thanks again! More

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Lou was great for our situation. He did everything he could do to help us with our first family car purchase. Great salesman and very knowledgeable. Mtn View is from this day forward the only dealership could do to help us with our first family car purchase. Great salesman and very knowledgeable. Mtn View is from this day forward the only dealership for us. Thanks MVC! More

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Was the friendliest service i could recieve . Very professional and helpful . I would recomend to anyone. Was a great experience i will definitely recommend to others. professional and helpful . I would recomend to anyone. Was a great experience i will definitely recommend to others. More

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Great Experience! Our purchase of the 2017 Audi A4 exceeded expectations. Lou, Josh and Megan made the buying experience enjoyable and the price was under KBB - a great Our purchase of the 2017 Audi A4 exceeded expectations. Lou, Josh and Megan made the buying experience enjoyable and the price was under KBB - a great value. Thank you. More

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This has got to be one of the worst dealerships for customer service in the area. I turned in my lease and the guy that oversees the leases wouldnt even come out and meet with me. Regardless of the fa customer service in the area. I turned in my lease and the guy that oversees the leases wouldnt even come out and meet with me. Regardless of the fact that I had questions, he continued to stay behind closed doors and sent the sales person back and forth multiple times. Three weeks later, I received phone calls and text messages (still have them) from Larry *****, who identified himself as the General Manager telling me that he the spoke with GMF and everything was all set with turning in the leased vehicle. He went on to say I owe nothing and they were just waiting for GM to come and pick up the vehicle. A few hours later I received a hefty bill in the mail from GM. Larry claims he spoke with a manager from GM regarding this bill. However, when pressed for a name, he stated he only talked with a GM Rep. When pressed further about the bill, Larry stated the vehicle had dents and scratches on it....hmmmm, so not true. I reminded him that his sales person took several pictures of the vehicle and the pictures will show how incorrect that statement was. I then sent an email to Jason *** who according to their website is the Gen Manager. Larry ***, on the other hand isn't even listed. That was on Friday, and I have yet to receive a response. My advice, if y'all want to purchase a vehicle you might want to think twice about going here. More

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Good but Fairly Typical Dealership Experience We live in Knoxville, TN. We found and selected a used vehicle online (Audi A3) in which we were interested and arranged for a test drive, which was We live in Knoxville, TN. We found and selected a used vehicle online (Audi A3) in which we were interested and arranged for a test drive, which was very easy to do. There was follow-up from multiple employees that day, and the day of the test drive (next day). We drove down to Chattanooga and they were expecting us when we arrived. Test drive went fine, except for an airbag system-error notification that kept popping up, of which we asked them to look into. Negotiations on price, interest rate, and extended warranty went smoothly. As we signed papers there were some that we didn't review in detail but were quickly put into an envelope and sealed. (We had to call back next day to ask about some of those.) We had to wait quite a long time after that, even though the salesman said it would be 15 minutes. It turns out they were touching up a scratch on the bumper, and we thought they were fixing the system error as well. Finally when they brought the car out, they said that they had checked the error but we would need to take it to an Audi dealer to have it looked at (this is a Chevrolet dealer), but that the error should be covered by the manufacturer's warranty. (It was not until I called the next day that I got this better explanation.) However, the things we noticed on the test drive (airbag system error, slight shimmy at 35 mph) and mentioned to the salesman still had to be addressed. We took them to the Audi dealer in Knoxville, and it turned out that two of the wheels were bent and had to be replaced ($300). Good thing we had bought an extended warranty. The airbag system error was just a loose connector below the passenger seat which really took no repair at all, other than to just securely reconnect the sensor. These should have both been corrected by MVC either by themselves or taking it to the Audi dealer in Chattanooga. All in all it was a good sales experience and I would recommend this dealer. More

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They did everything they could to get me in the truck I'm driving and I'm truly grateful. I could feel like they were trying to move mountains for me. driving and I'm truly grateful. I could feel like they were trying to move mountains for me. More

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Lou Estevez Lou was friendly, communicative and process was smooth and easy. Would recommend dealership speaking from a used car perspective. The communication fo Lou was friendly, communicative and process was smooth and easy. Would recommend dealership speaking from a used car perspective. The communication for initial set up to see vehicle through the internet was also easy. More

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