Lou Mathews | Page 2

Fast and convenient Worked with LT and he was top notch through the whole process. The online booking system was great as well. Would recommend the service department Worked with LT and he was top notch through the whole process. The online booking system was great as well. Would recommend the service department and will be coming back More

by jgcollias Verified Customer Verified Customer

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Castle Buick This is my 3rd time leasing a New Car from Castle Buick. The experience is always extremely professional. Everyone from Sales to Service has that grea This is my 3rd time leasing a New Car from Castle Buick. The experience is always extremely professional. Everyone from Sales to Service has that great customer service attitude. Louis Matthews in sales made sure I got everything I was looking for in my car buying experience. Even down to the best price quote for being a loyal customer. If you’re looking for a dealership. Make sure you visit Castle Buick. I always enjoy the wonderful, and friendly service I receive with every visit. I really recommend this dealership. More

by padickens Verified Customer Verified Customer

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Great Dealer Awesome service. Lou was very patient and Corey worked miracles with the financial work. I'm very happy with the car and my payments. Thank you Awesome service. Lou was very patient and Corey worked miracles with the financial work. I'm very happy with the car and my payments. Thank you More

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Good and nice experience Very nice place to come would remain recommend family and friends wonderful test drive very curious and hospitable and knowledgeable of there cars ,cl Very nice place to come would remain recommend family and friends wonderful test drive very curious and hospitable and knowledgeable of there cars ,clean good atmosphere More

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Great Customer Service! Was referred to go see Corey. He saw me right away without an apt. and had Lou assist me as well. Both of them stayed long after closing time to make Was referred to go see Corey. He saw me right away without an apt. and had Lou assist me as well. Both of them stayed long after closing time to make my deal happen that night! I'm very happy with the purchase of my new car and the Customer Service provided to me. Lou & Corey were great, which made the process all the better and stress-free. They truly care about their customer's and I highly recommend Castle dealership! More

by FRANCHEZ1983 Verified Customer Verified Customer

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Superior Customer Service from a Great Local Dealership! Castle Buick GMC of North Riverside is committed to GREAT CUSTOMER EXPERIENCES! If your looking to Purchase/Service a Vehicle this is THE BEST PLACE, Castle Buick GMC of North Riverside is committed to GREAT CUSTOMER EXPERIENCES! If your looking to Purchase/Service a Vehicle this is THE BEST PLACE, from Management/Vehicle Service Team! Committed toContinued Customer Service with a SMILE! Thanks for being the Best Choice for our Community! Together Everyone Achieve More. # TEAM More

by OBEDA01 Verified Customer Verified Customer

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Misleading financials, Poor advocacy My experience with the dealership overall was not an impressive one. For starters, I felt that my salesman, Louis Mathews was anxious to just sale me My experience with the dealership overall was not an impressive one. For starters, I felt that my salesman, Louis Mathews was anxious to just sale me a car without advocating for any form of negotiation with business manager. I presented Louis and the business manager a copy of all cost and fees associated with the purchase of my vehicle according to Castle Buick website. During the final cost, I learned that a $725 dealer fee was to be charge; however, this was not listed on my printout from them website. Upon presenting documentation, the business manager stated that it was a mistake on the website and that he would have to have someone else fix the error. I expressed my dissatisfaction due to the contrary information from the website and from the general manager. Had I known about the additional fee, I probably would have gone elsewhere, but that option was not given to me until I arrived at the dealership and learned of another fee. The vehicle was for my parents in Louisiana, therefore, if the dealer fee factor in any free cost of maintenance such as oil changes, I did not need those because the vehicle was going reside in Louisiana. In addition, the detailing of the vehicle was done poorly, as the detailing person failed to clean open food between driver's seat and arm rest. I returned the vehicle before driving off the lot because of such to have it cleaned. The other detailed personnel did not cleaned what appeared to be a spilled beverage on the front side of the back seat. Eventually, I took the car to a detail shop and had them to clean everything. Once I got to Louisiana on Sunday, March 3, 2019, I learned that one of the car remotes did not work. I gave it my luck to purchase a battery, which resolved the issue. I'm not sure if this was just an isolated incident or not but I did want to give my honest feedback on this survey. More

by JHAYES228 Verified Customer Verified Customer

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Great service Greeted at the door. Salesman was very pleasant and straight to the point. Got me the vehicle I wanted with no problems. Excellent customer service. Greeted at the door. Salesman was very pleasant and straight to the point. Got me the vehicle I wanted with no problems. Excellent customer service. More

by GAYLEKING334 Verified Customer Verified Customer

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We Shall See I purchased a vehicle with a trade in and felt disrespected with the initial offer. Almost walked away without saying goodbye. Long story short, we I purchased a vehicle with a trade in and felt disrespected with the initial offer. Almost walked away without saying goodbye. Long story short, we agreed to disagree and came to terms for a vehicle. I will visit again but leery of purchasing. Overall the dealership does get 4 stars because the initial salesmen I spoke with. More

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Initial review excellent, upon closer review, not as good. Requested service great. "Volunteer" service not good. Discovered (on Interstate) 3 days after service that all 4 tires are underinflated. 3 were not Requested service great. "Volunteer" service not good. Discovered (on Interstate) 3 days after service that all 4 tires are underinflated. 3 were not under inflated when vehicle brought in. Have a few #'s air extra in winter, so when weather gets colder, tires still inflated properly. Car brought from warm shop to cold outside, inflation probably OK in warm shop. Buick monthly maint review shows a few #'s extra air OK. More

by chappy451 Verified Customer Verified Customer

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