Louis Spaeth | Page 16

very good service I needed to do a deal on a truck but had very little time . Everyone was helpful and kind found me the truck I was looking for at one of their other I needed to do a deal on a truck but had very little time . Everyone was helpful and kind found me the truck I was looking for at one of their other locations.They put me in a loaner truck until they could deliver my truck to me . Very good service along with a good price More

by WHBENNETT Verified Customer Verified Customer

Report | Print

Great Very good job with your sales department. No pressure sale or misleading statements. Lamar was very knowledgeable about the features of the car and o Very good job with your sales department. No pressure sale or misleading statements. Lamar was very knowledgeable about the features of the car and other areas of the truck. More

by RRAY4191 Verified Customer Verified Customer

Report | Print

Well taken care of... Made the whole process of buying a vehicle an unexpected pleasure. Michael Honea took great care of us. Will recommend him and the dealership to othe Made the whole process of buying a vehicle an unexpected pleasure. Michael Honea took great care of us. Will recommend him and the dealership to others. More

by BRETTPRATT Verified Customer Verified Customer

Report | Print

Professional and knowledgeable of all vehicles. Matt Guerra was wonderful. He was actually running back and forth to service his customers. We didn't see any other salesperson that committed. He was Matt Guerra was wonderful. He was actually running back and forth to service his customers. We didn't see any other salesperson that committed. He was very patient, kind and knowledgeable. He deserves a raise! When recommending Carl Black, we will also recommend Matt to be your salesman. M. Monroe More

by BODUKE613 Verified Customer Verified Customer

Report | Print

Tori Martinez My friend Tori Martinez i have known him for more then ten years and he has always helped us me n my family on choosing the right vehicle that fits us My friend Tori Martinez i have known him for more then ten years and he has always helped us me n my family on choosing the right vehicle that fits us I would definitely recommend him to more family n friends thank you for helping me More

by MEDINAMAURICIO577 Verified Customer Verified Customer

Report | Print

Great experience Told the salesman what I wanted in a new truck and he said I’ll be right back. He pulled a truck around that was almost exactly what I described to hi Told the salesman what I wanted in a new truck and he said I’ll be right back. He pulled a truck around that was almost exactly what I described to him. The number one thing I loved about the salesman was his knowledge of the vehicle. All the tech that goes into new vehicles he knew everything. I say that because I went to three dealers before I selected the one I got and these other salesman really struggled on all the gadgets and how they work. I would of been 100% happy if the price was a little better but all and all I’m happy. More

by COLTSFSHAUN2003 Verified Customer Verified Customer

Report | Print

Thorough customer service Very helpful in financing . Given a multitude of options. Very thorough walk through of the vehicle after the sale. Truck was detailed perfectly insid Very helpful in financing . Given a multitude of options. Very thorough walk through of the vehicle after the sale. Truck was detailed perfectly inside and out. More

by LARRY85 Verified Customer Verified Customer

Report | Print

Personal & Valued I was searching for an upgrade from my 2013 Ford Escape. Right when my fiancé and I walked in the door, we were acknowledged and taken care of immedia I was searching for an upgrade from my 2013 Ford Escape. Right when my fiancé and I walked in the door, we were acknowledged and taken care of immediately. We didn’t have to wait for a salesperson to come talk to us, he was there waiting for us to finish our conversation. To sum it up, working with Mike Honea was excellent - he made our experience personal and made us feel like valued customers. He did not make us feel like he was just trying to make another sale. Although we politely declined each time, he regularly asked us if we would like water, coffee, etc. which was a nice touch considering it was very chilly out. Mike also didn’t mind taking me to see the very many (but very similar) vehicles I was interested in - he was determined to make sure I got EXACTLY what I wanted. Once I found the one, he ensured we were comfortable while waiting for the financial advisor. The only downfall to my entire experience was my interaction with the financial advisor. I felt as if he was not trying to get me the best rate, just trying to get us out the door. Then, Louis Spaeth, the General Sales Manager, stepped in. He made a personal call to one of his contacts with the bank we were financing through and got us a great rate. Talk about customer service! We had such a great experience that my fiancé went back to see Mike the next day and traded in his truck for new car! We love our new vehicles - thank you! More

by CDWILLIAMS03 Verified Customer Verified Customer

Report | Print

Great Experience Very friendly staff, helpful and dedicated to making sure you have a great experience. Michael Honea and Louis Spaeth were great to work with and were Very friendly staff, helpful and dedicated to making sure you have a great experience. Michael Honea and Louis Spaeth were great to work with and were always able help with any questions through the process. Would highly recommend. More

by JAMIDON Verified Customer Verified Customer

Report | Print

Great Dealer This is my second new Sierra purchase from Carl Black. Lamar (my salesman) was awesome! Down to earth and very knowledgeable and patient (says a lot This is my second new Sierra purchase from Carl Black. Lamar (my salesman) was awesome! Down to earth and very knowledgeable and patient (says a lot because I’m pretty picky). He also drove my old truck home for me so that I didn’t have to make arrangements to pick it up. That is definitely going the extra mile. I will definitely send my company to him for new company work trucks. My only complaint I have is that the financing “deals” all felt like scams. I think that is how dealers are designed so I don’t really hold it against them but I’m refinancing immediately. Also, for some reason GMC isn’t a brand option selection in this survey so I picked Chevrolet but that needs corrected. More

by ERINGROPE77 Verified Customer Verified Customer

Report | Print