Toyota of Ann Arbor

I brought my RAV4 in for service yesterday and Lamont provided exceptional service and took care of my vehicle while it was being serviced. I appreciate his excellent service and hope that when I bring m provided exceptional service and took care of my vehicle while it was being serviced. I appreciate his excellent service and hope that when I bring my vehicle back that I get him again. Thank you so very much, Lamont!! More

Wow, we had a fantastic experience with Federico! Any dealership would be lucky to have an employee like him—he has such charisma and a real talent for sales. We left Toyota Ann Arbor feeling complet Any dealership would be lucky to have an employee like him—he has such charisma and a real talent for sales. We left Toyota Ann Arbor feeling completely satisfied. He walked us through the entire Toyota process step-by-step, explaining all the details and agreements along the way. All in all—and despite the fact that we ended up with a high interest rate on this visit—our second experience at Toyota went very well. We also want to give a shout-out to the advisor (or manager—I’m not entirely sure of his exact role at Toyota), young Kennedy. He was incredibly clear in his explanations; even though Federico translated for us, we understood everything perfectly—which was a huge help, as our English isn't very strong. He was also very kind and respectful. We are truly grateful to you all, because Toyota really does have a great team. More

Service department regularly provides efficient, relevant maintenance for my vehicle. Thomas Riterman is a knowledgeable, friendly service support specialist who handles the workflow and the information in a maintenance for my vehicle. Thomas Riterman is a knowledgeable, friendly service support specialist who handles the workflow and the information in a customer-oriented way More

One could sense the commitment to efficiency and a good customer experience. They went above and beyond to explain what was happening to my car and that makes me trust them to look after my needs. customer experience. They went above and beyond to explain what was happening to my car and that makes me trust them to look after my needs. More

Personal greeting at the door from Zach Hall. We went over what I was looking for and budget. Then short test drive as Zach explained features of the car and also how the dealership supports cust We went over what I was looking for and budget. Then short test drive as Zach explained features of the car and also how the dealership supports customers. I confirmed what monthly payment I was comfortable with and Zach made it work. Eugene in finance carefully explained all the paperwork, making me aware of options without any pressure. All in all a great experience. More

me gustó como me atendió federico muy bien buen servicio por parte de el le doi las grasias por ábreme ayudado a comprar mi toyota raf 4 por parte de el le doi las grasias por ábreme ayudado a comprar mi toyota raf 4 More

Toyota of Ann Arbor has such great customer service. Thanks Douglass! We will definitely recommend you guys! Thanks Douglass! We will definitely recommend you guys! More

This dealer overcharges by a lot, even considering they have trained technicians and OEM products for all their work. Dishonest too, was given three different price quotes from start to finish of service. have trained technicians and OEM products for all their work. Dishonest too, was given three different price quotes from start to finish of service. They also forgot my oil change sticker. More

Everyone was very kind, helpful, and considerate to my needs. It was a good experience overall, with both the service department and the lease agent. needs. It was a good experience overall, with both the service department and the lease agent. More

WORST SERVICE EXPERIENCE EVER. Toyota of Ann Arbor provided service on 12/12/2025. Invoice Item B lists a 27-point inspection as complete. No inspection report was included in my p Toyota of Ann Arbor provided service on 12/12/2025. Invoice Item B lists a 27-point inspection as complete. No inspection report was included in my paperwork. The same day I emailed Lamont Howard (Service Advisor) requesting a copy but received no response. The following week I sent another email and several voice messages to Lamont and to Michael Cooper (Service Manager) and even to Chris Low (General Manager)--nobody responded. I received a response from an Internet Service Assistant I’d contacted. She assured the report would be emailed but almost 4 weeks later I still do have it. I’m suspicious the service was never performed even though it’s on the invoice. I can't verify that but neither have they supplied me with a report to confirm the service was actually done. It's disturbing because it begs the question how many items appear on invoices that weren’t actually completed? Did I even receive the oil change I paid for? My only recourse is to directly contact Toyota Customer Service and possible the Secretary of State and Attorney General. More