Luana Cruz
Luana Cruz at Audi Coral Springs

Luana Cruz | Page 4

Service Advisor

Audi Coral Springs

5555 N State Rd 7
Coral Springs, FL 33073

Contact Me
4.7
195 Reviews

Dealership Experience

8 yrs, 8 mos

Industry Experience

20 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

4.7

195 Reviews

Write a Review

195 Reviews of Luana Cruz

September 23, 2024

Dealership Rating
Employee Rating

Giancarlo is always friendly. .helpful....and will explain any of the issues I have with my car....If I bought another Audi I would want him to be my service manager again More

by SROCKOWER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Victor Guida, Giancarlo Lopez

Sep 24, 2024

Audi Coral Springs responded

Thank you for this thoughtful review, S!

June 14, 2024

Dealership Rating
Employee Rating

Everyone is very professional and courteous. Service was done right on time. Thank you all. More

by SHARISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2024

Audi Coral Springs responded

Thank you for this generous review, Sharish!

May 26, 2024

Dealership Rating
Employee Rating

Expertise in all areas. Answered all questions only did what was needed. Didn’t try to sell anything extra More

by JILL1006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 28, 2024

Audi Coral Springs responded

Thank you for this kind review, Jill!

May 19, 2024

Dealership Rating
Employee Rating

Excellent customer service, Giancarlo took care of my car. I did not have to wait long! Thank you so much! More

by Liliana R Delgado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Giancarlo Lopez

May 20, 2024

Audi Coral Springs responded

We appreciate your kind feedback, Liliana!

May 10, 2024

Dealership Rating
Employee Rating

I’ve been a customer of Audi of Coral Springs for over 6 years and I keep buying Audis for the excellent service. More

by BIZLAWYER06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Giancarlo Lopez, Al Urena

May 10, 2024

Audi Coral Springs responded

Thank you for this pleasant review!

April 21, 2024

Dealership Rating
Employee Rating

Always a pleasure to visit coral spring Audi for my services! Everyone at the service department is always there to help . My special thanks to Steve Mayer is always help me above and beyond! Ty ! More

by PGUBBAY@AOL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2024

Audi Coral Springs responded

We appreciate your five-star review, P!

March 29, 2024

Dealership Rating
Employee Rating

Last service appointment issue wasn’t resolved and this was my 3rd appointment this month. More

by SANDRA_EDMEE
Recommend Dealer
No
Apr 01, 2024

Audi Coral Springs responded

We thank you for sharing your recent experience with us, Sandra! We want you to know that we appreciate your business and that we sincerely apologize for any inconvenience we may have caused. We strive to provide exceptional service and this experience was not up to our normal standard. That said, may we call you to discuss your experience in greater detail to see how we can remedy the situation and make your experience an exceptional one once again.

March 22, 2024

Dealership Rating
Employee Rating

Awesome as always i have been getting my Audi's serviced there since 2010 and it is always best in class. More

by smize
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Meyer

Mar 25, 2024

Audi Coral Springs responded

Thank you for this positive review, S!

March 07, 2024

Dealership Rating
Employee Rating

The service at Audi Coral Springs is great. I would not service my vehicle anywhere else. More

by BRITTA.KELLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Meyer

Mar 08, 2024

Audi Coral Springs responded

Thank you for this kind feedback, Britta!

February 28, 2024

Dealership Rating
Employee Rating

Luana does a great job with communicating everything from start to finish. She has excellent customer service. She's very professionial and extremely helpful. More

by KEVINRWHITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 28, 2024

Audi Coral Springs responded

We appreciate your kind review, Kevin!

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