Lucas Sorensen
Lucas Sorensen at Lake Ford

Lucas Sorensen | Page 4

Service Advisor

Lake Ford

4201 South 27th Street
Milwaukee, WI 53221

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4.6
112 Reviews
4.6

112 Reviews

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112 Reviews of Lucas Sorensen

January 16, 2026

Dealership Rating
Employee Rating

Worst experience of my life. I feel like i was not given honest and correct answers More

by Kris104555
Recommend Dealer
No

Other Employees Tagged: Lucas Sorensen

Jan 29, 2026

Lake Ford responded

We’re very sorry to hear that your experience left you feeling this way. Feeling that you weren’t given honest or accurate information is understandably upsetting, and that is not the experience we want for anyone who works with us. We take concerns like this seriously and would appreciate the opportunity to learn more about what happened so we can address it appropriately. If you’re willing, please contact our management team directly so we can better understand your situation and work toward a resolution. Thank you for bringing this to our attention, we value your feedback and hope to have the chance to make things right.

January 09, 2026

Dealership Rating
Employee Rating

Quick and easy. Listened to all of my requests Clean, fast, and polite workers Ok More

by hoaglananna
Recommend Dealer
Yes

Other Employees Tagged: Lucas Sorensen

January 08, 2026

Dealership Rating
Employee Rating

Lucas explained my service and I was out in about an hour. He was friendly and personable. More

by dtresider
Recommend Dealer
Yes

Other Employees Tagged: Lucas Sorensen

January 06, 2026

Dealership Rating
Employee Rating

Didn't give info needed to get extended warranty to cover repair. Took a long time when vehicle was done to getting vehicle back to me. I was happy with the result of the repair which involved a broken pin. More

by snf27514
Recommend Dealer
No

Other Employees Tagged: Lucas Sorensen

Jan 15, 2026

Lake Ford responded

Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. We’re sorry for the frustration caused by the lack of information needed to process the extended warranty and for the delay in getting your vehicle back once the repair was completed. That communication gap is not the experience we aim to provide, and we understand how important timely updates are during service visits. We are glad to hear that you were satisfied with the outcome of the repair itself. Your comments regarding communication and timing have been shared with our team so we can improve moving forward. Thank you again for your honest feedback.

January 06, 2026

Dealership Rating
Employee Rating

Always fast and accommodating Lucas always makes sure to communicate and let me know what's going on More

by brandon.sze
Recommend Dealer
Yes

Other Employees Tagged: Lucas Sorensen

December 14, 2025

Dealership Rating
Employee Rating

I don't know why I would go anyplace else besides Lake Ford. I have bought 2 new vehicles from them and had great experiences. I have had both these vehicles serviced from them and again nothing less than More

by HENDERJD
Recommend Dealer
Yes

Other Employees Tagged: Lucas Sorensen

December 06, 2025

Dealership Rating
Employee Rating

I was very satisfied with the dealership. Everything was very clean and pleasant. Everyone was very professional. More

by Tom
Recommend Dealer
Yes

Other Employees Tagged: Lucas Sorensen

December 05, 2025

Dealership Rating
Employee Rating

Took it in for recall. They did something they won't fess to. Week later both thermostats failed on a 20k mile car. Sure. More

by Clcordell21
Recommend Dealer
No

Other Employees Tagged: Lucas Sorensen

Dec 11, 2025

Lake Ford responded

Thank you for sharing your feedback. We take accusations like this very seriously and hold our integrity to the highest standard. Our team follows strict procedures on all recall and service work. Unfortunately, parts can fail on vehicles, even shortly after service, and we understand how frustrating this is, especially on a newer car. We’re committed to helping our customers resolve any issues that arise and providing reliable service. We appreciate you bringing this to our attention.

November 25, 2025

Dealership Rating
Employee Rating

Awesome experience from time i pulled in updated on waiting showroom very nice very happy glad i bought my car from lake ford! More

by edthekensethfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 21, 2025

Dealership Rating
Employee Rating

If you can’t get the car wash correct (checked off as done but not done ) how do I trust that the things I can’t easily see were actually done? More

by Jerry
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Nov 28, 2025

Lake Ford responded

Thank you for your feedback. We always strive to complete the complimentary car wash on every visit, but it’s possible that during your appointment, our car wash was under maintenance, which may have affected your experience. We’d be happy to offer you a free car wash at any time since yours wasn’t completed. We take your concerns seriously and want to ensure you feel confident that all services are done thoroughly, please don’t hesitate to reach out so we can address any specific issues.

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