Lucas Sorensen
Lucas Sorensen at Lake Ford

Lucas Sorensen | Page 3

Service Advisor

Lake Ford

4201 South 27th Street
Milwaukee, WI 53221

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4.6
108 Reviews
4.6

108 Reviews

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108 Reviews of Lucas Sorensen

January 28, 2026

Dealership Rating
Employee Rating

Everyone at the dealership treats the customers well. They look out in the customer's best interest. More

by timheun325
Recommend Dealer
Yes

Other Employees Tagged: Lucas Sorensen

January 26, 2026

Dealership Rating
Employee Rating

The leasing experience went smoothly and we took delivery in a couple hours. Thank you for accommodating an after hours delivery. We are so pleased with the Explorer! More

by Shawn
Recommend Dealer
Yes

Other Employees Tagged: Lucas Sorensen

January 23, 2026

Dealership Rating
Employee Rating

Quick response and answered all my questions. Great explanation of services and options that were available on further services. More

by natepliska
Recommend Dealer
Yes

Other Employees Tagged: Lucas Sorensen

January 22, 2026

Dealership Rating
Employee Rating

I've been a Lake Ford Customer since 1979 when it was Southgate Ford. Have never had an issue they didn't go out of their way to correct. I've purchased or leased 20 vehicles from then, 2 were from Lake More

by Bob P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 19, 2026

Dealership Rating
Employee Rating

He explained what was done and then explained what and why we should think about having done More

by jkjk0
Recommend Dealer
Yes

Other Employees Tagged: Lucas Sorensen

January 17, 2026

Dealership Rating
Employee Rating

No problem, they reset the module for front drivers side window. Had my truck back in an hour More

by Bob P.
Recommend Dealer
Yes

Other Employees Tagged: Lucas Sorensen

January 16, 2026

Dealership Rating
Employee Rating

Worst experience of my life. I feel like i was not given honest and correct answers More

by Kris104555
Recommend Dealer
No

Other Employees Tagged: Lucas Sorensen

Jan 29, 2026

Lake Ford responded

We’re very sorry to hear that your experience left you feeling this way. Feeling that you weren’t given honest or accurate information is understandably upsetting, and that is not the experience we want for anyone who works with us. We take concerns like this seriously and would appreciate the opportunity to learn more about what happened so we can address it appropriately. If you’re willing, please contact our management team directly so we can better understand your situation and work toward a resolution. Thank you for bringing this to our attention, we value your feedback and hope to have the chance to make things right.

January 09, 2026

Dealership Rating
Employee Rating

Quick and easy. Listened to all of my requests Clean, fast, and polite workers Ok More

by hoaglananna
Recommend Dealer
Yes

Other Employees Tagged: Lucas Sorensen

January 08, 2026

Dealership Rating
Employee Rating

Lucas explained my service and I was out in about an hour. He was friendly and personable. More

by dtresider
Recommend Dealer
Yes

Other Employees Tagged: Lucas Sorensen

January 06, 2026

Dealership Rating
Employee Rating

Didn't give info needed to get extended warranty to cover repair. Took a long time when vehicle was done to getting vehicle back to me. I was happy with the result of the repair which involved a broken pin. More

by snf27514
Recommend Dealer
No

Other Employees Tagged: Lucas Sorensen

Jan 15, 2026

Lake Ford responded

Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. We’re sorry for the frustration caused by the lack of information needed to process the extended warranty and for the delay in getting your vehicle back once the repair was completed. That communication gap is not the experience we aim to provide, and we understand how important timely updates are during service visits. We are glad to hear that you were satisfied with the outcome of the repair itself. Your comments regarding communication and timing have been shared with our team so we can improve moving forward. Thank you again for your honest feedback.

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