Lucas Sorensen

Service guy was fine but to claim battery replaced and wasn't and then leave battery terminal loose is crazy. Lucas was fine but tech was trash. wasn't and then leave battery terminal loose is crazy. Lucas was fine but tech was trash. More

by Goldfinger515 Verified Customer Verified Customer

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Chris and the team of professionals around him were excellent to work with. In my opinion they went above and beyond to help us get the deal done. I drove 9 hours to get my new truck and would do it ag excellent to work with. In my opinion they went above and beyond to help us get the deal done. I drove 9 hours to get my new truck and would do it again after my first experience working with them. More

by nick.friedt Verified Customer Verified Customer

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At first I was confused by the damage that was described n that it wasn't covered by my service contract and after a week or so a service person told me to call my auto insurance, that I didn't know would p n that it wasn't covered by my service contract and after a week or so a service person told me to call my auto insurance, that I didn't know would pay, if I had been told early on, my car would have been fixed earlier than 3 week. But happy with the results. Thanks! More

by gchernandez45 Verified Customer Verified Customer

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Oil change was fine but why wasn't I told about about a major recall when I was there??? Received recall notice in mail the next day major recall when I was there??? Received recall notice in mail the next day More

by Treestumpbvd Verified Customer Verified Customer

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I had a great experience at Lake Ford. Great dealership, great service. Very good, very nice! Great dealership, great service. Very good, very nice! More

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Start to finish my car buying experience at Lake was fantastic. Everyone I dealt with was personable, knowledgeable and easy to talk to. Will absolutely buy from Lake again fantastic. Everyone I dealt with was personable, knowledgeable and easy to talk to. Will absolutely buy from Lake again More

by smbahr Verified Customer Verified Customer

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Initial service Advisor kinda blew me off. Lucas took care of me immediately seeing me. No pressuring me for non needed service! Will be going back to him! Lucas took care of me immediately seeing me. No pressuring me for non needed service! Will be going back to him! More

by Mark H. Verified Customer Verified Customer

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Fast service. Had me in and out in around 1 hour Excellent communication from the team as well Had me in and out in around 1 hour Excellent communication from the team as well More

by nealdesai98 Verified Customer Verified Customer

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Micah was amazing and I love lake ford there amazing there appreciate everything they do there appreciate everything they do More

by ROYJONES_KO Verified Customer Verified Customer

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I call in Tuesday for Thursday service. I ask about the hour I could bring my car in. They tell me they have a 7:00 AM open. I tell them I'm going to drop my car Wednesday night so they hav I ask about the hour I could bring my car in. They tell me they have a 7:00 AM open. I tell them I'm going to drop my car Wednesday night so they have it for early morning. They say we work on it first thing in the morning. When I drop the key at the dropbox I fill up the worksheet and request the car be done by 11. My car didn't get done. Enter a lot before 6 PM. I went to the dealer about 5:20 PM and I see my car on the lifted do the oil change. The service I dropped off it doesn't take that long Lucas he tried making a story. I didn't believe none of it tire rotation I didn't think so. They done it each tire have a different pressure. The front tire looks the same in the same spot because the shape from outside the tire from turning left and right you could see the mark on it. They say they did a car wash on my car is still at the same way hasn't been washed. I'm not happy about the service at all. More

by Kokom1081 Verified Customer Verified Customer

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