Lucas Sorensen

Gena was amazing, she reassured all my concerns and she kept her promises on dates times and products that we’re going to be done, her communication was amazing, and the workers who did the bodywork did an kept her promises on dates times and products that we’re going to be done, her communication was amazing, and the workers who did the bodywork did an excellent job everything was put back into place perfectly More

by terika20 Verified Customer Verified Customer

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I have always brought my truck to Lake Ford because everybody has been very friendly and very helpful! It is also close to my home and easy to get to. I had a Ford at my last job and brought it there a everybody has been very friendly and very helpful! It is also close to my home and easy to get to. I had a Ford at my last job and brought it there and now I have afforded this job and still bring it there! Keep up the good work! Thank you! More

by Joe@northernrs.com Verified Customer Verified Customer

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Brought the car in 2 times for AC not working. Was not fixed both times and dropped off at my house without an explanation as to why it was not fixed. All the while it was 90 plus degrees outside. Was not fixed both times and dropped off at my house without an explanation as to why it was not fixed. All the while it was 90 plus degrees outside. I stayed several times that there was a problem. Finally the third time I dropped off my vehicle it was fixed, then after all that and being dragged along for weeks.. I’m told I should get new tires for a vehicle I purchased new from lake ford not even 2 years ago. With only 16,000 miles on it. Will not be back. More

by Emmamunkvold14 Verified Customer Verified Customer

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He's a hard worker. Also very pleasant He's trying his best to help me out with issue on my new bronco Also very pleasant He's trying his best to help me out with issue on my new bronco More

by DESPITZ1 Verified Customer Verified Customer

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I should not have to go back to a dealership to have an issue corrected. Also should not have to wait over 2 hours to have 4 bolts put on a splash shield that should have been secured when the oil change w issue corrected. Also should not have to wait over 2 hours to have 4 bolts put on a splash shield that should have been secured when the oil change was done. Also didn't understand why original paperwork from oil change indicated the truck was washed when it wasn't. More

by Diannegrabowski59 Verified Customer Verified Customer

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You gave me the incorrect diagnosis for my vehicle. You didn't have the parts in stock so I took it to another dealer and what you said was wrong was not.. however you did reimburse me for the diagnost You didn't have the parts in stock so I took it to another dealer and what you said was wrong was not.. however you did reimburse me for the diagnostic time which I really appreciate. But the trust is broken now More

by Roddrury5 Verified Customer Verified Customer

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Good service Lucas was down to earth and very helpful. He also kept me informed He also kept me informed More

by DESPITZ1 Verified Customer Verified Customer

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Lucas was communicative and the work was done to satisfaction. I was dissatisfied with the cost. To replace one TPSM was $200. I would've appreciated more options. satisfaction. I was dissatisfied with the cost. To replace one TPSM was $200. I would've appreciated more options. More

by tim.riedl87 Verified Customer Verified Customer

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I brought my car in for 2 recalls to be fixed and a new key made because the My Key got accidentally turned on and I couldn’t reset it myself. Lucas did a great job. Good communication. key made because the My Key got accidentally turned on and I couldn’t reset it myself. Lucas did a great job. Good communication. More

by None38 Verified Customer Verified Customer

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Unmotivated to help. Dismissive. Rushed. The appointment felt rushed and my concerns did not feel heard. The attitude was very dismissive. Very little help for a car that Dismissive. Rushed. The appointment felt rushed and my concerns did not feel heard. The attitude was very dismissive. Very little help for a car that was a month and a half old. More

by Jalen I Verified Customer Verified Customer

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