Luciano "Primo" Garcia | Page 53

Thanks for the great service!! My mom was looking to buy her first car in a dealer, and thanks to Luciano the experience was great! He was really kind and professional helped us wit My mom was looking to buy her first car in a dealer, and thanks to Luciano the experience was great! He was really kind and professional helped us with everything to make the purchase really easy and quick :) Definitely recommend him! Gracias Primo More

Report | Print

primo!!! This my first time ever getting a car from a dealership it was a great experience thanks too Luciano.He was very professional and respectful definitel This my first time ever getting a car from a dealership it was a great experience thanks too Luciano.He was very professional and respectful definitely recommend him. More

Report | Print

Thanks for the great service I was sent to see Luciano Primo by my coworker that purchase from Luciano he tells me lots of great things about his experience so I went to see for m I was sent to see Luciano Primo by my coworker that purchase from Luciano he tells me lots of great things about his experience so I went to see for myself and I didn't regret it love the service luciano knows his product and his pacion for his Job thanks primo for the great service Gracias More

Report | Print

Sunrise Chevy in word.... AWESOME! Somehow I knew 20 years ago, when I first walked into Sunrise Chevy, that I had found the auto dealer that could serve all my vehicle needs. It began Somehow I knew 20 years ago, when I first walked into Sunrise Chevy, that I had found the auto dealer that could serve all my vehicle needs. It began with meeting Luciana Garcia (Primo), salesman extraordinaire. Primo had the expertise in vehicles and financing that assured me I was making a sound decision. Together with Gordon Kohnke, this amazing duo has put me behind the wheel of everything Chevy. From Corvette to Cruise and Tahoe to Express Van, in over a million dollars in purchases I have owned nearly all mdoels. With his mecahanics, parts staff, service writers, and sales force, General Manager, Dan Kurtz has built a truly professional organization. He also serves great popcorn! With all this experience, I can confidently say, you can rest assured when buying your next vehicle from Sunrise Chevy More

Report | Print

Primo, Primo!! Luciano provided our family with good knowledge of prices, and quality of the auto, along with warranty info. His experience shows when he deals with Luciano provided our family with good knowledge of prices, and quality of the auto, along with warranty info. His experience shows when he deals with customers. This was our 8th car purchase, all with Luciano. He treats us like family and that goes a long way. More

Report | Print

So Disappointed Wednesday, January 18th, 2017 – 9:30PM I was in my car (2012 Chevy Sonic), about to head out to work. I called my husband to tell him something be Wednesday, January 18th, 2017 – 9:30PM I was in my car (2012 Chevy Sonic), about to head out to work. I called my husband to tell him something before driving off and BAM! My back window exploded. At first, I thought it was an act of violence, a heavy rock or branch – but after thoroughly looking through the car, we didn’t find anything. Luckily, my husband was off of work that night, so I was able to take his car to work; I parked my car in the garage and left to work. That night, I was so shaken up – it was a traumatizing experience. So many thoughts ran through my head: “What would’ve happened if this happened minutes later, while I was on the highway?” “What would’ve happened if my two-year-old was sitting in her car seat?” I was very sad/upset but so thankful that I was safe. I did some research online and it so happens that this is actually very common and there have been complaints about the same exact situation. The heating mechanism that warms up the back windshield to defrost it overheats and causes the window to shatter/explode. The following morning, I called Sunrise Chevrolet in Glendale Heights, IL, which was where I purchased the car from. I spoke with the salesman who I worked with (Luciano) and the only thing he suggested was to file a claim with my insurance company. I found that to be odd because why should I have to file a claim with my insurance if it had everything to do with THEIR product, which was still under warranty? I asked to speak to a manager. I was transferred to the Service Manager (Dave) who suggested I do the same (file a claim with my insurance company), so then I asked to speak to the general manager (I was transferred to Jeff), who I ended up leaving a message for – 12 days later, I still haven’t heard back from him. I called back and spoke to the salesman again and asked since my car is still under warranty, if it would be possible to get a loaner car or rental until I get to the bottom of this situation. He said he couldn’t do that. I felt so helpless. I ended up getting the window replaced myself the same day because I didn’t have any other options, considering I had to go to work in the evening. I ended up calling back the following day since I didn’t hear back from anyone and was told to contact GM directly. I went ahead and did that – spoke to a lovely lady (Khaleah) over the phone and she said she would open up a case and try to get to the bottom of it. I sent her photos and descriptions of everything and long story short, she got back to me a few days later stating she couldn’t move forward with the investigation because the window was already repaired. (((Insert ANGRY emoji here))) I mean, what did they expect me to do? Drive around with a broken back windshield? I tried to reach out to Chevy, but they completely blew me off and now an investigation can’t be finalized because I got it fixed? At this point, I was beyond frustrated. I had to spend an additional $208 to get the window fixed on a car I purchased 3 months ago and is still under warranty and now this??? I asked if I had other options and she said I could contact customer service directly. I went ahead and did that and spoke to another lovely lady (Brenda) who tried to help me, as well, but couldn’t do much. She said she followed up with the dealership and it was basically out of their hands. She said their only suggestion was to (again) file a claim with my insurance company and take it from there. I don’t want this “complaint” to be taken the wrong way because in the process of purchasing the car, Luciano and the team and Sunrise Chevrolet were amazing! They did everything in their power to get us the best deal within out budget and they were a lovely group of people to work with. I just feel as though they were great for a sale, but now as a customer who needs a little help with an issue, I felt completely brushed off. I feel like they could’ve done a little more. I want to feel safe in the car I drive. I don’t want to worry about my window exploding again. I want to be sure my daughter is safe in the back seat. To be honest, I do not feel safe driving my 2012 Chevy Sonic after this incident. Every time I turn on the car, I worry about the window shattering once again and it’s something I did not sign up for. I wish I would’ve thoroughly checked reviews and complaints because if I would’ve seen the forums out there about this particular incident, I would not have purchased this car. After this experience with horrible customer service from Sunrise Chevrolet, I will never do business with them ever again. It saddens me because I am not this type of person. I am a nice, honest, woman and I work very hard for what I have. I feel as though this particular issue should be a recall, considering there are so many complains out there regarding the same situation. I just thank God that my daughter was not in the car because she could’ve truly gotten injured with all that heavy glass shattering all over the place. I also thank God this didn’t happen while I was on the highway, on my way to work, in the middle of the night. I was not reaching out to Chevy/GM to try to pull a “fast one” or try to be slick. I was just trying to make a valid point and wanted this issue to be taken care of. I’ve only had the car for 3 months and it’s still under warranty. You should’ve done something else for me – the least you could’ve done was reimburse me for repairing the window on a car that’s still under warranty. Overall, I’m just thankful to be okay. I hope that no one else experiences what I experienced and that anyone with a 2012 Chevy Sonic drives safely and knows of the possibility of their window shattering. More

Report | Print

exelence to begin with i walked in pensando que no iba a comprar un car nadamas para informacion pero cuando el señor Luciano el primo me comenzó a dar opcione to begin with i walked in pensando que no iba a comprar un car nadamas para informacion pero cuando el señor Luciano el primo me comenzó a dar opciones instarted getting a little exited about actually getting a brand new 2017 chevy cruise. it had aleays been my drean car but never before had a had a slight chanse of getting one. Gracias primo por su ayuda I love my new car !!! More

Report | Print

This is a great way to buy! I am sure there is no one better than 'Primo" when you are in the market for a new car. He exceeded all of my expectations! I will only work with him I am sure there is no one better than 'Primo" when you are in the market for a new car. He exceeded all of my expectations! I will only work with him and will refer my friends and family to him for future business! More

Report | Print

Great service I need it on oil change on my Equinox with my work schedule so hard for me to come early to get it done I come into the service department with out I need it on oil change on my Equinox with my work schedule so hard for me to come early to get it done I come into the service department with out a appointment i was welcome by Dan Wurzer he made my visit a great experience got all done even a free car wash thanks for the great service Dan W you are a Rock star More

Report | Print

Absolutely Fantastic I worked with Primo to make a deal on a Corvette, and while there were issues with financing that ultimately left me without the car Primo and the ent I worked with Primo to make a deal on a Corvette, and while there were issues with financing that ultimately left me without the car Primo and the entire dealership was absolutely fantastic! Everything I needed he got done, very respectful and willing to work with me. The dealership itself was clean, had a great inventory, and a very friendly staff. Highly recommend to anyone considering any car! More

Report | Print