Lucy Sarkisian

Excellent customer service from all the staff. Convenient and efficient, I believe that the staff been trained very well, the service didn’t use to be that good the last time I was there. About Convenient and efficient, I believe that the staff been trained very well, the service didn’t use to be that good the last time I was there. About a couple of years ago. I’m glad I came back to give you another chance. More

Helpful 0

Report | Print

Smooth process. Was fast and courteous. Was able to pick up my car within the expected time communicated to me. Thanks. Was fast and courteous. Was able to pick up my car within the expected time communicated to me. Thanks. More

Helpful 0

Report | Print

Excellent, fast service. Comfortable waiting area. Friendly capable staff. Finished car early. Great loaner experience. Comfortable waiting area. Friendly capable staff. Finished car early. Great loaner experience. More

Helpful 0

Report | Print

In late October, 2012 my husband leased an LS460 from Glendale Lexus with prepaid maintenance. Included in this maintenance was a "full tank of gas" every time the car is brought for service as told to u Glendale Lexus with prepaid maintenance. Included in this maintenance was a "full tank of gas" every time the car is brought for service as told to us by Lucy Sarkisian. However at the first maintenance, the service person said that it is only for specific mileage reached. At the second service, I was told the same and that this maintenance deal was not transferable at any other dealerships. SInce I had an RX350 that was serviced by Edie at Beverly Hills, I inquired and found out that prepaid maintenance is transferable to any other Lexus dealer. I lost on the money I paid for the full tank of gas for the five years. But I would rather deal with people who tells you the truth than sugar coat and reneged on their word.I will not refer any friends to this dealership. I now deal with either Santa Monica or Beverly Hills Lexus. More

Helpful 4

Report | Print

I would highly recommend this dealership for it's excellent personnel and their wonderful attitudes as well as superb service in all departments. Upon entering, Yvonne Parry always greets the guests excellent personnel and their wonderful attitudes as well as superb service in all departments. Upon entering, Yvonne Parry always greets the guests with a cheerful "Good Morning". More

Helpful 1

Report | Print

This is the second time they gave me a great deal on a lease & made things as easy as possible when I had little time to deal with the administrative side. Lucy & I had gone through most of it online alre lease & made things as easy as possible when I had little time to deal with the administrative side. Lucy & I had gone through most of it online already. She was very responsive. When I got in everything was pretty much preapred already, the car waiting and I was in & out in no time. Friendly, efficient, knowledgable. And they have class, never give you that annoying "salesman" talk you experience at almost any other dealership. Best Lexus dealership in LA ! More

Helpful 0

Report | Print