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Luis Arraiz
Luis Arraiz at City KIA of Greater Orlando

Luis Arraiz

Certified Sales and Leasing Consultant

City KIA of Greater Orlando

9550 S Orange Blossom Trl
Orlando, FL 32837

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4.3
58 Reviews
4.3

58 Reviews

Write a Review

58 Reviews of Luis Arraiz

September 03, 2025

Dealership Rating
Employee Rating

Very easy going and knows How to make sure people are satisfied as well happy with their purchase More

by Oc_soccer2012
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wilfrenk Tejidor, Job Gomes, Myles Wong, Orlando Da Silva, Sebastian Gomila, Edison Cordero

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Sep 03, 2025

City KIA of Greater Orlando responded

Here at City KIA of Greater Orlando, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

August 31, 2025

Dealership Rating
Employee Rating

It’s outdated and small. The attendant was quick and polite. There is a waiting room with family died reruns. More

by CMJANISSEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 01, 2025

City KIA of Greater Orlando responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Thank you again for your input, and we hope to hear from you soon.

August 31, 2025

Dealership Rating
Employee Rating

Juan took care of me and I appreciated his help. I didn’t appreciate being contacted by Luis trying to get me to sell me car back to get a new one which would cost me more money in the long run. Can More

by MARKBRUNO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 01, 2025

City KIA of Greater Orlando responded

Mark, it's great to hear that Juan was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City KIA of Greater Orlando!

August 30, 2025

Dealership Rating
Employee Rating

Okay seemed a little short-handed. Staff were professional.Disappointed in the trade of an old car for a new one ! More

by JCORTES325
Recommend Dealer
Yes
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Sep 04, 2025

City KIA of Greater Orlando responded

Thank you for your feedback. We’re sorry to hear you were unhappy with the trade-in process and appreciate your input. We’ll use this to improve transparency and ensure a better experience for our customers in the future.

August 30, 2025

Dealership Rating
Employee Rating

A little more forthcoming on the trade of the car towards the new one, I was not happy !! More

by JCORTES325
Recommend Dealer
Yes
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Sep 04, 2025

City KIA of Greater Orlando responded

Thank you for your feedback. We’re sorry to hear you were unhappy with the trade-in process and appreciate your input. We’ll use this to improve transparency and ensure a better experience for our customers in the future.

August 19, 2025

Dealership Rating
Employee Rating

Good quick word word word word word word word word word word word word word word More

by galvanleo42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Job Gomes, Orlando Da Silva, Sebastian Gomila, Edison Cordero, Samer Ezzi, Maximiliano Ercolani, Ivan Merchan , Erick Disla, Raul Luna

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Aug 20, 2025

City KIA of Greater Orlando responded

Hello, We are glad to hear that your vehicle services was quick and convenient!

August 18, 2025

Dealership Rating
Employee Rating

Dealership performed rebate with out a Hitch Service tech pointed out small cracks in windshield. Called insurance and handled replacement More

by shulltz69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Preston Negron, Brenda Ayala

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Aug 19, 2025

City KIA of Greater Orlando responded

Hello, Thank you for your very kind review. We are always happy to hear that we have given our customers 100% satisfaction!

August 17, 2025

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Employee Rating

Fast impeccable service where are you free definitely 10 out of 10. Would recommend to everyone. More

by Manius.j1512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Job Gomes, Orlando Da Silva, Sebastian Gomila, Edison Cordero, Samer Ezzi, Maximiliano Ercolani, Ivan Merchan , Erick Disla, Raul Luna

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Aug 18, 2025

City KIA of Greater Orlando responded

Thank you for your positive review and recommendation! We are happy to hear that our team provided you with the quality care that you so much deserve. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

August 14, 2025

Dealership Rating
Employee Rating

I am very satisfied with the service I received from all and I am very happy with my new car. Thank you so much for everything that was done for me to get me into my new car More

by DORILOVES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rosanna

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Aug 15, 2025

City KIA of Greater Orlando responded

Thank you for your excellent review! We strive for 100% customer satisfaction, and we are glad that our team provided you with 5-star service. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle- on behalf of the entire team!

August 12, 2025

Dealership Rating
Employee Rating

I recommend this dealership I have 3 new Kia’s from this dealership and still coming back for more More

by DEEEDEEE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Preston Negron, Orlando Da Silva, Edison Cordero, Maximiliano Ercolani, Jessica Colon, Jesenia Garcia, Vanessa Sanchez , Carlos Castillo, Erick Disla

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Aug 12, 2025

City KIA of Greater Orlando responded

Thank you for your kind review! It is an honor to have your confidence and loyalty, and we look forward to continue providing you with the same 5-star service in your visits to come!

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