Luis Carrasco

While I was upset. Luis was extremely confrontational. I was angry because my warranty had just expired 17 days prior to this and my Jeep only had 21000 miles on it. I Luis was extremely confrontational. I was angry because my warranty had just expired 17 days prior to this and my Jeep only had 21000 miles on it. I only found out after I paid for the repair that there was a goodwill extension the service department could have asked for. Luis acted like it was my responsibility. Sean advised me that I could pay for the repair contact Jeep and they could potentially reimburse me. I contacted Jeep and they stated they cannot do that and the dealership has to request a goodwill extension. This is the second Jeep I have purchased there and it will be my last. Although my experience with sales was exceptional the service department is complacent and lacks any sense of going above and beyond. More

Report | Print

Great salesman. .. found me the perfect Jeep Wrangler 4xe Rubicon in my color Hydro Blue. .. found me the perfect Jeep Wrangler 4xe Rubicon in my color Hydro Blue. More

Report | Print

My Dodge SUV was towed to Advantage for Warranty work. The tow company damaged my vehicle, on Advantage's lot and they did not notify me of the damage, even when I picked up my vehicle, after it was repa The tow company damaged my vehicle, on Advantage's lot and they did not notify me of the damage, even when I picked up my vehicle, after it was repaired! The Service Writer knew of the damage and has been no help in getting the tow service to pay the over $3,000 in damages, nor has anyone else at Advantage. I was promised calls and help when I spoke with the Sullivan Group, which owns Advantage, but never received a call or email! Will never use them again! More

Report | Print

The customer service here at Advantage Chrysler Dodge Jeep Ram "Service" department was outstanding and exceptional! They went above and beyond to assist in troubleshooting what was scoring/scratching my Jeep Ram "Service" department was outstanding and exceptional! They went above and beyond to assist in troubleshooting what was scoring/scratching my passenger side window, and even have suggested/offered to attempt to polish out the scratches. They also took the time to assess and research whether or not my sunroof screen part alone would have to be replaced or if the whole mechanical portion would have to be replaced. So, a big thank you and shout out go to Luis Carrasco, Service Manager, and PJ-Service Technician/Mechanic, who were professional and provided excellent and exceptional communication in breaking down and explaining the issues, and the time-frame that it would take to complete and resolve the issues. Thank you Dana Renaux, Service Advisor, for helping me troubleshoot the rattling noise in my engine when I accelerated or went up hills. Adding the gas additive/treatment, and putting in a higher grade gasoline which is recommended by Volkswagen, is working well, and have not heard anymore rattling noises coming from my engine! I would also like to take the time to thank and mention Charlie and Dyann Crown who took the time to sit down with me, and actually listen to my cares and concerns. I felt heard, seen, and validated. They advocated for me to have my vehicle inspected, and also went above and beyond to make sure the issues at hand were addressed, remedied, and rectified for a win-win amicable outcome and resolution. It is evident that their example in leadership along with their core values have trickled down and made an impact on the rest of the team members at Advantage CDJR. The ultimate satisfaction in my case was being able to drive off in my beautiful and sparkling clean VW Passat SE TSI courtesy of the Advantage CDJR Detail department. More

Report | Print

The BEST SERVICE that I have ever received. It is ALWAYS the BEST SERVICE OF ANE DEALERSHIP or anywhere else! It is ALWAYS the BEST SERVICE OF ANE DEALERSHIP or anywhere else! More

by MIKE@SANDYCAYCONSULTING.COM Verified Customer Verified Customer

Report | Print