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Dana Renaux
Dana Renaux at Advantage Chrysler Dodge Jeep RAM

Dana Renaux

Service Advisor

Advantage Chrysler Dodge Jeep RAM

18311 US Highway 441
Mount Dora, FL 32757

4.8
156 Reviews
4.8

156 Reviews

Write a Review

156 Reviews of Dana Renaux

November 01, 2026

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Employee Rating

The team work hard for find a solution and solve the issue! Great team work! More

by kathyvecchietti
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: KIM ESLICK, Zack Lindsay, Tim Angelier, Joshua Leonard, Daniel Manalis

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October 31, 2026

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I had a great experience, the service teams was on it. Very courteous as well as knowledgeable. Saved me money as well. More

by LKADAMSGOLF
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Angelier, Daniel Manalis

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October 28, 2026

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Employee Rating

Tim the service manager got me in and out very professional and great customer service. More

by jnjk24
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tim Angelier

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Oct 30, 2026

Advantage Chrysler Dodge Jeep RAM responded

Thank you for taking the time to leave us a review. We are so lucky to have Tim on our team and will be sure to pass on your kind feedback to him. We are here and ready if you need anything!

October 24, 2026

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Employee Rating

The mechanic who changed my car's oil didn't do it properly and all the oil came out. If I hadn't noticed it was leaking oil from underneath, the engine would have been ruined. More

by eduardomontanez44
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 30, 2026

Advantage Chrysler Dodge Jeep RAM responded

We are sorry to hear about your experience. I'm not sure where or when the ball was dropped, but we would like to make things right with you. Please contact dyannc@advantagecdjr.com at your earliest convenience to discuss options.

October 22, 2026

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It took 2 hours and 30 minutes to do an oil change they scheduled. Also told me that I needed wiper blades, air filters and other items without checking them to make sure I really needed them. More

by jimhalsey2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 29, 2026

Advantage Chrysler Dodge Jeep RAM responded

We are sorry that you did not have a good experience. Your service advisor's goal is to keep your vehicle running smoothly and in tip top condition. They recommend services based on visual inspection and mileage, but they are only recommendations. It is up to you to accept our menu of services. We sent you an email asking for your local address so that we may send you something for your extended wait time. Please let us know if you did not receive that email.

October 21, 2026

Dealership Rating
Employee Rating

Dana is awesome! Her knowledge of CDJR auto maintenance and repair history is incredibly helpful when it comes time to get one’s car serviced. Stuff is expensive thes More

by clj64
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 29, 2026

Advantage Chrysler Dodge Jeep RAM responded

Thank you so much for the awesome review! We feel Dana is a real asset to us and are glad she has given you good service. We will share your feedback with her and the rest of the team. Let us know if you need anything, we are ready to help!

October 17, 2026

Dealership Rating
Employee Rating

Kim was very friendly and knowledgeable. The service tech couldn't locate my issue on my brand new truck so thats disappointing. I'm also on my 3rd screen which is more a ram issue and n More

by tim@sypowicz
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: KIM ESLICK, Zack Lindsay

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Oct 29, 2026

Advantage Chrysler Dodge Jeep RAM responded

Thank you for sharing your feedback. We know how frustrating it can be when we are unable to diagnose your vehicle. We want to get your vehicle fixed correctly and back on the road in a timely manner. As a dealer we are always training our technicians and keeping them up to date on known issues, but sometimes we are at the mercy of the manufacturer. Please let us know if any new pattern arises and we will gladly take another look.

Oct 29, 2026

tim@sypowicz responded

I appreciate the response, but quite frankly, I find it unacceptable. We're talking about a 2026 Ram 3500 with only 4,200 miles on it, not some 15-year-old truck with 200,000 miles. This truck is now on its THIRD touchscreen, has had both batteries replaced, has leaked what I would describe as gallons of fluid, and has experienced multiple other issues. Most recently, it left me completely stranded in my own driveway, blocking my garage and preventing me from getting to an important medical appointment. And because the truck was completely dead, I couldn't even shift it into neutral to move it out of the way. Now I'm being told you're at the mercy of the manufacturer and to let you know if another pattern develops? How many more problems am I supposed to experience before someone recognizes that this truck has serious reliability issues? I understand that your dealership doesn't manufacture these vehicles, and I have nothing personal against the service staff. In fact, Kim has been great to deal with. But when someone spends nearly $100,000 on a brand-new truck, expecting it to function properly shouldn't be asking too much. I didn't purchase a brand-new truck to become a test subject for Ram's quality-control problems. I purchased it because I expected reliability, especially at this price point. I'm not interested in waiting for another failure. I'm interested in a permanent resolution. At this point, I have absolutely no confidence in this vehicle, and being told to bring it back when something else goes wrong does nothing to restore that confidence. Someone at the dealership or Stellantis needs to take ownership of this situation instead of continuing to pass the responsibility around. I've been patient, but that patience is running out. A nearly $100,000 truck with 4,200 miles shouldn't have a repair history like this. Period.

October 16, 2026

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This service was for my 1500 Rebel and the service done was great, I just wish the Dealer could get my vehicle correct, I dont own a Jeep and the other truck was traded in. it would be nice if they took c More

by jmilliman45
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Recommend Dealer
Yes
Print
Oct 29, 2026

Advantage Chrysler Dodge Jeep RAM responded

Sorry for the confusion Mr. Milliman. We will make sure to be more careful in the future and appreciate you very much!

October 12, 2026

Dealership Rating
Employee Rating

Mrs. Dana Renaux in the Service Dept. at Advantage CDJR provided us with excellent service from the moment we walked in. She is a good listener and honest. Good at explaining and very helpful. She is an a More

by ronneybwhite
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Print
Oct 29, 2026

Advantage Chrysler Dodge Jeep RAM responded

Thanks so much for the great feedback Mr. White! We also feel Dana is an asset and feel lucky she is on our team. We will pass on your kind words to her and the entire service team. Please let us know how we may help in the future :)

October 12, 2026

Dealership Rating
Employee Rating

The dealership is clean and organized. Service Advisor Dana Renaux is very professional and knowledgeable. She's the best! More

by ronneybwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 16, 2026

Advantage Chrysler Dodge Jeep RAM responded

Thank you so much for 5 star review! We feel very lucky to have Dana on our team and will be sure to pass on your kind feedback to her. If you need anything, we are here to help :)

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