Luis De Cima | Page 2

Took too much time for the service and the final bill was more than I was told upfront more than I was told upfront More

by mikelloydwinters Verified Customer Verified Customer

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It is very hard to contact this dealership or to receive status updates on my vehicle. The issue with my vehicle was not fixed. status updates on my vehicle. The issue with my vehicle was not fixed. More

by marlette.vater Verified Customer Verified Customer

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My last service visit to Pedder was not the same as prior visits. I scheduled service onine, got a time and date, I was sent multiple texts saying who my service manager was, and there were instructions as visits. I scheduled service onine, got a time and date, I was sent multiple texts saying who my service manager was, and there were instructions as to what to do when I arrived (a link to let them know that I was there). I arrived on time, I opened the link and let them know I was there. No one appeared. So I stood in front of the service office (its all glass) and three service managers saw me and said nothing for 10 minutes. Then I asked if I am supposed to come in or just wait, and eventually one manager (who was working with a customer) told me that he would help me after these people. He was not the service manager that I was told would help me, but he was very nice and took my car. Also it was clear that they had no record of my scheduled appointment. I was treated as a walk-in. I was told that I would be notified when the car was ready (at 10 am), and by 3pm I heard nothing so I called. No one answered. I called 11 times and no one in any department answered. At 5pm, I called sales to ask how to contact service, and I was told that they closed at 4:30pm. The next day I called another 8 times with no one answering the phone. I could not even leave a message as the automated message said the inbox was full. Eventually, I just went there, I found a service agent, and my car was ready. This agent was very nice, but he did not know what was done to my car other than what was written on the report, so he could not answer the questions that I specifically asked the agent when I brought my car in. So I still don't know what was done. The bottom line for me (BTW this was an oil change and a recall issue, so it was under warrantee) is that there was zero communication with me. No one called me to tell me my car was done. There is no way to contact anyone in the service area at all, so I had to wait two days for an oil change? If I did not just go to the dealership, I'm guessing no one would have ever contacted me. That's just bad service. Again, the agents were nice. The system for scheduling service and communicating with customers is simply non-existent! Absolutely mind-boggling that they run a business like. Do they lose customers over this lack of service? They probably do not know. I would guess they lose a lot. They lost me, and I'm pretty easy going. More

by lou.ascione Verified Customer Verified Customer

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Pedder had a full and busy service bay and Luis did all he could to move me through the service. We got back on the road and everyone is happy. Thanks. he could to move me through the service. We got back on the road and everyone is happy. Thanks. More

by tombairdo Verified Customer Verified Customer

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The recall was taken care of in a timely manner, quicker than anticipated. I was waiting in customer lounge than anticipated. I was waiting in customer lounge More

by cameodevelopment Verified Customer Verified Customer

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Service was very smooth and completed on time. Good communication while the car was in for service. Good communication while the car was in for service. More

by andrewhenry04 Verified Customer Verified Customer

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Quick in and out for service. Team is professional and keeps you informed while you wait. Team is professional and keeps you informed while you wait. More

by dvldoc0921 Verified Customer Verified Customer

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Luis was awesome! He made my experience at Dodge easy and hassle free. Thank you He made my experience at Dodge easy and hassle free. Thank you More

by AKVIRAMONTES Verified Customer Verified Customer

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Great service. abd freibdly staff. Look forward to hearing more things done at your dealership, abd freibdly staff. Look forward to hearing more things done at your dealership, More

by kr8alot Verified Customer Verified Customer

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Luis did a great job. I told him I had a kids soccer tournament and he made sure the service was done in time! I told him I had a kids soccer tournament and he made sure the service was done in time! More

by danscholz Verified Customer Verified Customer

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