Luis Ferrer | Page 4

Easy to work with Luis Ferrari.Very pleasant and accommodating. Really wasn't looking for a new car but here we are bought a new 4 runner. accommodating. Really wasn't looking for a new car but here we are bought a new 4 runner. More

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Our sales person was great to work with, knew a lot about the vehicle we were interested in and spent time with us on two occasions. The frustrating part was getting the deal done once we decided on the car. the vehicle we were interested in and spent time with us on two occasions. The frustrating part was getting the deal done once we decided on the car. They tried to lowball our trade and then make us take the new car same day which we did not want to do. We threatened to leave and then they allowed us to come back another day to take delivery. I have never taken delivery of a new car same day nor had a dealership tell me I had to. They need to work on how they handle deals as this almost broke it for us. The delivery went relatively smooth and they threw in all weather mats and bumped up our trade for taxes. Overall I would recommend anyone who goes here to know the value of their car and be prepared to haggle/and or fight for a fair price. They also will tack on warranties for items you don’t ask for like replacement key warranty and theft warranty which we didn’t really understand what they were for. The manager called me and I told him about all our frustrations and he did not answer about the lowball trade or “extra” fees tacked on. He did say due to low inventory they require same day delivery which they have had same 5 vehicles on the lot since we had originally looked so don’t seem to be in that high of demand. Using the current low inventory is not a reason for poor customer service. They also asked for references which I have never been asked fir and he said to “keep on file” in case the bank asks for them. Mind you they did this before they even pulled credit or talked to the bank. They seem slightly shady so just do your homework and question everything until you get a straight answer. Otherwise go somewhere else. More

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Nice and friendly staff . Great atmosphere. Great experience. Great prices experience. Great prices More

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Luis Ferrer was our Sales Rep and could not have been more helpful & kind working on getting my sister a more affordable car. Thank You! more helpful & kind working on getting my sister a more affordable car. Thank You! More

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Luis Ferrer did an amazing job assisting me through the process of financing my first car! process of financing my first car! More

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It was easy to decide which vehicle we wanted with the help of Luis. Dealership is clean and everyone is friendly. I recommended Toyota of Brookfield. help of Luis. Dealership is clean and everyone is friendly. I recommended Toyota of Brookfield. More

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Luis Ferrer did a great job in helping me purchase my Tacoma. He was very knowledgeable, friendly, and professional. The orientation that he provided for my new truck was very thorough. I would be happy Tacoma. He was very knowledgeable, friendly, and professional. The orientation that he provided for my new truck was very thorough. I would be happy to work with him again. More

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Luis was amazing to work with!We had an incredible Luis was amazing to work with! We had an incredible experience and highly recommend working with him. He made the process smooth and easy for us. Luis was amazing to work with! We had an incredible experience and highly recommend working with him. He made the process smooth and easy for us. More

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Our salesperson Luis was very knowledgeable on the the vehicle we were looking to purchase as well as other vehicles I pointed out. I would highly recommend him. The whole process was very fast. Originall vehicle we were looking to purchase as well as other vehicles I pointed out. I would highly recommend him. The whole process was very fast. Originally he Informed us due to the high demand on hybrids we may have to wait up to 2 months. However he did some digging and found a dealer some hours away willing to part ways with the exact model and color vehicle we wanted! He turned a 2 month wait into a couple days wait. We are very grateful for his help and look forward to doing business with him again in the near future. My only suggestion would be to find a new receptionist the older lady was quite rude and seemed to want to avoid eye contact with anyone coming in. As we were leaving a gentleman had to wait until Luis approached him because the receptionist refused to acknowledge he was even there. More

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Luis is awesome! What a helpful, kind and knowledgeable guy to buy a car from! He is a great communicator and answers questions very thoroughly. Thanks Luis! guy to buy a car from! He is a great communicator and answers questions very thoroughly. Thanks Luis! More

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