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Luis Lainez
Luis Lainez at Norm Reeves Honda Superstore - Huntington
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Luis Lainez

Finance Manager

Norm Reeves Honda Superstore - Huntington

19131 Beach Blvd
Huntington Beach, CA 92648

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4.9
97 Reviews

Dealership Experience

9 yrs, 11 mos

Industry Experience

9 yrs, 11 mos

4.9

97 Reviews

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97 Reviews of Luis Lainez

May 07, 2025

Dealership Rating
Employee Rating

Helpful, explain all our questions, not pressuring us to select the car we want. Explain the differences between the two cars we are considering. More

by candalio39
Recommend Dealer
Yes

Other Employees Tagged: Luis Lainez

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May 08, 2025

Norm Reeves Honda Superstore - Huntington responded

We want our customers to know their options so that they can make the right decisions for their lives. Seems like that was your case! We hope you enjoy your leased Honda, and if you ever need to contemplate your options again, we have loads of vehicle reviews and comparisons on our site.

May 05, 2025

Dealership Rating
Employee Rating

I love my Honda! ! Norm Reeves has always taken car of my cars and they are so helpful. More

by sandyinhb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Le

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May 06, 2025

Norm Reeves Honda Superstore - Huntington responded

Hey Sandy! We love hearing how cared for you and your Honda feel—that’s exactly what we aim for. We want to make every experience feel like you’ve got a personal pit crew looking out for both you and your car. It’s truly our joy to care for our customers and their rides!

May 03, 2025

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Employee Rating

Very good experience with Alex on Vehicle choice and explanation on the features and arriving at a quote. Overall the finance process was well explained to the granular level by Luis on each step of pr More

by Sam
Recommend Dealer
Yes

Other Employees Tagged: Hunter Hall, Alex Santos Reyes

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May 05, 2025

Norm Reeves Honda Superstore - Huntington responded

Hi, Sam. We're delighted that Alex and Luis provided a comprehensive and efficient experience during your vehicle purchase. Their attention to detail ensures our customers feel confident and informed. See you next time!

April 29, 2025

Dealership Rating
Employee Rating

They were friendly and helpful to me and my family. They were professional from start to finish. Mr. Lainez and Mr. Garcia both made the whole process easy for us. More

by jaime_loshak
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Garcia, Lito Bautista

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Apr 30, 2025

Norm Reeves Honda Superstore - Huntington responded

Hey, Jaime! It’s wonderful to hear how easily Luis and Alex guided you and your family from start to finish. Creating a welcoming, professional atmosphere is what we love to do. Thanks for choosing us, and we look forward to your next visit!

April 23, 2025

Dealership Rating
Employee Rating

Friendly staff and very patient Everyone was very professional and knowledgeable about the car I was interested in More

by lorrilove101
Recommend Dealer
Yes

Other Employees Tagged: Luis Lainez

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Apr 23, 2025

Norm Reeves Honda Superstore - Huntington responded

Your 5-star review keeps our spirits high! It's easy to deliver 5-star service when we have amazing customers like you. Congrats on your new Honda lease, and we'll see you again when it's time for you to get your next ride.

April 23, 2025

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Employee Rating

This was my first time getting my car serviced and the customer experience was amazing. I did not have an appointment but they took care of me with no problem. I was even out much sooner than they quoted More

by shaleiaschneider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Benito Torres, Joseph Rodriguez

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Apr 24, 2025

Norm Reeves Honda Superstore - Huntington responded

We’re so happy your first service visit went smoothly—and even quicker than expected! Luis, Benito, and the whole crew love making your day easier. See you next time!

April 06, 2025

Dealership Rating
Employee Rating

The Costco Auto Purchase was an easy transaction thanks to the help of Oscar Rodriguez and Carlos Castellanos. Thank you very much, Norm Reaves Hoda! More

by rspoh@verizon.net
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Castellanos

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Apr 07, 2025

Norm Reeves Honda Superstore - Huntington responded

Thank you for sharing your positive experience with our Costco Auto Purchase program. It’s fantastic to know that Oscar Rodriguez and Carlos Castellanos could make your transaction so smooth. We’re dedicated to making every purchase as easy and enjoyable as possible—here’s to many more great experiences at Norm Reeves Honda Superstore Huntington!

April 04, 2025

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Employee Rating

Luis and Vincent Nguyen were both great and so helpful! Made for an easy experience! More

by Chloe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luis Velazquez , Vincent Nguyen

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Apr 07, 2025

Norm Reeves Honda Superstore - Huntington responded

Chloe, thank you! Luis and Vincent are indeed gems, and it’s fantastic to hear they made your experience seamless. Whether you're here for routine service or exploring our new and used vehicle specials, we aim to make every visit as easy as possible.

April 03, 2025

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Employee Rating

Honestly out of the 10ish stores I visited that day, Honda and Toyota, they were the friendliest, no pressure, most honest salesmen I met with. They definitely have my business in the future. More

by Albert
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joseph Rodriguez , Alex S

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Apr 04, 2025

Norm Reeves Honda Superstore - Huntington responded

Hi, Albert. We're over the moon to hear this! It's wonderful that our team gave you a pleasant experience and earned your trust with their friendly, transparent approach. Thank you so much! We hope to see you again when it's time for your next vehicle or to schedule maintenance.

March 29, 2025

Dealership Rating
Employee Rating

Very helpful and didn’t try to upsell. Made sure I got what I wanted instead of trying to get me to spend more. More

by billycanaletti
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bashar Qasem, Joseph Rodriguez , Sam Ali

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Mar 31, 2025

Norm Reeves Honda Superstore - Huntington responded

This is awesome feedback! Your trust in our approach means a lot, and we’re grateful for your feedback. Thanks for choosing us at Norm Reeves Honda Huntington Beach—please tell your friends and family about us, so we can help them like we helped you!

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