Luis Lopez

Title: Unacceptable Treatment, Hidden Add Ons, and Rushed Contract at Raceway Nissan I recently purchased a used Toyota Tacoma from Raceway Nissan in Riverside, (6030 Sycamore Canyon Blvd, Riverside, CA 92 Contract at Raceway Nissan I recently purchased a used Toyota Tacoma from Raceway Nissan in Riverside, (6030 Sycamore Canyon Blvd, Riverside, CA 92507), and my experience was unacceptable from beginning to end. My salesperson, Raul, was polite, but transparency was clearly lacking. We spent over 6 hours at this dealership for a simple used car purchase. By the time we were taken into the finance office with Charlie, we were exhausted — and that’s when things got worse. Inside the finance office, we were rushed through the contract with no meaningful opportunity to review the paperwork. It felt intentional. When I later reviewed the documents at home, I discovered multiple add on coverages and products that I did not authorize, did not request, and were never properly explained. These hidden add ons significantly inflated the final price of the vehicle. What made this experience even more concerning was the way we were treated as Hispanic customers. Based on what we observed, the level of attention, patience, and respect we received was noticeably different compared to how other customers were being treated. That type of inconsistency is unacceptable at any business, especially when making a major purchase. This dealership’s lack of transparency, the excessive wait time, the rushed signing process, and the questionable add on charges all point to a place that does not prioritize honesty or fair treatment. If you plan to shop at Raceway Nissan, I strongly recommend: • Refusing to sign anything without reading every line yourself • Declining all add-ons unless you explicitly understand and want them • Not allowing anyone to pressure or rush you My experience left me feeling misled, undervalued, and taken advantage of. Raceway Nissan needs to seriously improve the way they treat customers — all customers — and stop relying on pressure tactics and undisclosed charges. More

Report | Print

Good people and great service! “Bipo” is a tremendous salesperson! He got me the car I wanted and a fair price!! “Bipo” is a tremendous salesperson! He got me the car I wanted and a fair price!! More

Report | Print

Everything was good till I was told all 4 of my tires are bald. I was not happy that my tires are still good bald. I was not happy that my tires are still good More

by MJB_23_B Verified Customer Verified Customer

Report | Print

Luis Lopez and the finance manager were very helpful in making our goals possible. My dad an I went in for 1 car and came out with 2 the same day! making our goals possible. My dad an I went in for 1 car and came out with 2 the same day! More

by edgardlc Verified Customer Verified Customer

Report | Print

Salesman Pete was outstanding! My boyfriend and I came in with low hopes of getting a car, we test drove a mini they had on lot and he made sure we went home with that vehicle. Pet My boyfriend and I came in with low hopes of getting a car, we test drove a mini they had on lot and he made sure we went home with that vehicle. Pete worked with us and our budget to get numbers that works for us. A really kind and great guy who helped us so much. Really made the car buying experience so much more enjoyable and rewarding. More

by JASMINECASTRO204 Verified Customer Verified Customer

Report | Print

Take advantage of customers. Charged me over $400 to tell me what the problem was with my car. Charged me over $400 to tell me what the problem was with my car. More

by natashahuff53 Verified Customer Verified Customer

Report | Print

Marco is an amazing rep. He always is courteous and helps in a timely manner. He always is courteous and helps in a timely manner. More

by Melissa1988 Verified Customer Verified Customer

Report | Print

Me ayudaron y me trataron bien se los recomiendo no demoren vallan ay muchos carros bonitos demoren vallan ay muchos carros bonitos More

by mariahernandezm1982 Verified Customer Verified Customer

Report | Print

Quick and hassle free. Very supportive. Would recommend to my friends and family in need of a new car! Very supportive. Would recommend to my friends and family in need of a new car! More

by campbelldesiree525 Verified Customer Verified Customer

Report | Print

Awesome. Courteous and kept there word on getting me approved. Oscar was so helpful and very nice guy to deal with. Luis my sales man was on top of everything Courteous and kept there word on getting me approved. Oscar was so helpful and very nice guy to deal with. Luis my sales man was on top of everything. More

by juansagrero Verified Customer Verified Customer

Report | Print