Luis Novoa | Page 6

The service department is the absolute worst I have ever experienced. I will never go back. Or recommend. The communication was terrible. We had to bring our brand new car back twice. When we were told it w experienced. I will never go back. Or recommend. The communication was terrible. We had to bring our brand new car back twice. When we were told it was ready for pick-up, we got there and they didn’t even test the remote start before calling us. It didn’t work so they had to keep it. Then they said they needed to order a new computer for my BRAND NEW car. My husband drove back and forth, taking off work multiple times. And not one person ever apologized to him. Not one time. Not Luis, not Sal. Nobody. On top of it, we dropped the car off with a full tank of gas and got it back with a 1/4 tank gone. It’s a hybrid so please explain how that’s possible. I am completely appalled and don’t know how they stay in business. More

by Michelle M Verified Customer Verified Customer

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Unhappy with Rich-sales and Lou Novoa. Both unprofessional and Lou impatient also 3 sets of keys made. One given to someone else. 🤬😡🤬 l’m outraged. unprofessional and Lou impatient also 3 sets of keys made. One given to someone else. 🤬😡🤬 l’m outraged. More

by Vanessa Verified Customer Verified Customer

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Fast, efficient and friendly service. Attentive and knowledgeable people that are quick to serve. Would recommend the dealership to friends and and family. I do recommend updating and redesigning the s knowledgeable people that are quick to serve. Would recommend the dealership to friends and and family. I do recommend updating and redesigning the showrooms in both buildings. More

by TPUGH1058 Verified Customer Verified Customer

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