Luis Pabon | Page 2

Sales team excellent Jennifer is the best service department poor. Service department under staffed way too busy can’t take care of basic diagnoses department poor. Service department under staffed way too busy can’t take care of basic diagnoses More

by ANDYMAYTUM Verified Customer Verified Customer

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Very professional and helpful. I always get treated well and they try to be prompt in delivering services. I always get treated well and they try to be prompt in delivering services. More

by apocalipsis1616 Verified Customer Verified Customer

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Everything was so easy even the bill came straight to my phone. Especially helpful when trying to avoid the public. Great service. phone. Especially helpful when trying to avoid the public. Great service. More

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Extremely slow scheduling process and my jeep came out with a different issue than the original one that bring me there with a different issue than the original one that bring me there More

by rogerbenitez Verified Customer Verified Customer

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Service was great. Good timing. I was offered the package which would save me some money. Good timing. I was offered the package which would save me some money. More

by emilse Verified Customer Verified Customer

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Nothing was resolved now my warranty went up i was lied to & one of my car parts went missing to & one of my car parts went missing More

by dayne35 Verified Customer Verified Customer

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Quick and efficient and very friendly great service! Highly recommend this place for warranty items Highly recommend this place for warranty items More

by m.linkugel13 Verified Customer Verified Customer

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This is second time in dealing with Luis Pabon at Posner Park Chrysler, the service and knowledge regarding the issue was outstanding. He provided excellent customer service from vehicle status, the issue a Park Chrysler, the service and knowledge regarding the issue was outstanding. He provided excellent customer service from vehicle status, the issue and the timing regarding completion, which was exceptional. More

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I brought my Pacifica in for recalls. The service department scheduled me for a Thursday. I was given a rental but only for 2 days, after which I had to pay $50/ day. According to The service department scheduled me for a Thursday. I was given a rental but only for 2 days, after which I had to pay $50/ day. According to the representative, the service garage was backed up but they would try to get my vehicle done by the weekend, to avoid me having to pay for several days of rental. They were so backed up and slow that I didn’t get my car back until the following Tuesday (5 days total) causing my an expense of $150 for a simple recall work that involved updating some software and resetting codes. Probably 45 mins of work total. If they were t able to get to my car until Tuesday, why would they schedule me for service on a Thursday, knowing full well that there would be a significant delay, costing me money for their rental - on a fully covered recall service. I will only go here because it is the closest Chrysler dealership and only one within an hour drive. Previous experience when shopping for cars in 2021 here was also poor. Sales person took me on test drives in vehicles she knew nothing about. Every question I asked about features and performance was answered with “I’m not sure, we’ll have to ask my manager back at the dealer after the test drive. I drove 3 vehicles that day - all hybrids - none of them were charged so I was unable to test the hybrid drive systems. There was 1 2020 Pacifica hybrid that I was interested in within my budget, but it mysteriously had to be kept there and wasn’t ready to sell. It didn’t have a charger, and the shop didn’t seem to know how to charge it. A day later they told me that car was no longer available and tried to sell me a newer model that was $10,000 more than the previous one. Shady and subpar experience from sales and now also service. More

by barisax7411 Verified Customer Verified Customer

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Had to wait 5 hours for routine maintenance with an appointment. I was not happy about that experience. appointment. I was not happy about that experience. More

by LNIECY88 Verified Customer Verified Customer

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