Luis Pabon | Page 2

I was visiting from out of town and had the battery fail on my 2018 Chrysler Pacifica. I was a walk in for service on a Saturday morning. I explained my situation to the service advisor Luis Pabon. He was a on my 2018 Chrysler Pacifica. I was a walk in for service on a Saturday morning. I explained my situation to the service advisor Luis Pabon. He was able to get my vehicle in and prioritize it's service. We were in and out in no time. Everyone at the dealer was courteous and professional. I would highly recommend Posner Park Chrysler Dodge Jeep Ram to anyone. They saved the day for me and my family! More

Print

Professional, Courteous, Knowledgeable Service Advisor Mr. Luis Parton every time I have an issue he has a beneficial answer on my behalf since I’ve been visiting Posner Park CJDR Dealership. The Sales Pe Mr. Luis Parton every time I have an issue he has a beneficial answer on my behalf since I’ve been visiting Posner Park CJDR Dealership. The Sales Personnel are Polite and Ready to sale me a New Car Every Time I Visit. Thanks and Have Yourselves A Wonderful, Blessed Day. More

Print

Elisabeth was very knowledgeable and was willing to go over & beyond in helping us.Everyone was willing to explain our repairs needed on the recall. over & beyond in helping us.Everyone was willing to explain our repairs needed on the recall. More

Print

Paul is the best GM ever! !! I would recommend Posner and his guidance to everyone! !! I would recommend Posner and his guidance to everyone! More

Print

Everyone in service was great. Nice Dealership to deal with! I will definitely come back ! Thanks Nice Dealership to deal with! I will definitely come back ! Thanks More

Print

I have been to other dealerships and never receive the prompt service that Posner gave to me. They were quick and thorough and my service advisor. Luis was a great person to work with. I don’t think that prompt service that Posner gave to me. They were quick and thorough and my service advisor. Luis was a great person to work with. I don’t think that I will get anywhere else. The service that I received thank you so much Juan Maldonado More

Print

This is customer 35761 referring to invoice C6CS607615 who picked up my 2016 Jeep Wrangler Rubicon after paying Posner Park Chrisler Dodge Jeep Ram $3,234.00 for repairs on 3/28/24. While I have been a l who picked up my 2016 Jeep Wrangler Rubicon after paying Posner Park Chrisler Dodge Jeep Ram $3,234.00 for repairs on 3/28/24. While I have been a loyal customer of this service department team working with Service Advisor Louis for years, he has always been amazing. Unfortunately, after receiving my Jeep immediately noticed that one of the accessories, a window vent on the Driver Rear Window, was missing. I asked if it might have fallen out when they were working on it, but was told that no one knew anything about it? I asked to speak to the manager and that was when I met Tom, who I was told was the Service Department Manager. After a few minutes of back and forth, Tom said to me..."If the part was lost it wasn't their fault as windows are supposed to be opened" Even though the window and its operation had nothing to do with why I brought my Jeep to the dealership. I told Tom that all I wanted was for the tech who lost my aftermarket accessory to just admit they may have lost it and apologize. I would have left a happy customer and replaced it myself. But unfortunately, Tom wouldn't relent and dug his heals in insisting even if they opened the rear window and it fell out, it wasn't their responsibility. While the part they lost was only about $60.00, Tom's lack of customer service, and professionalism only increased to the point where he threatened to ask me to leave the dealership grounds, which I was already doing. I told him he sucked at his job and that I would write this 1-STAR Google Review, and his response, as I was walking away was...and I quote..."Go ahead and write a review and have a nice day!" in a sarcastic and demeaning way which was witnessed by Louis and another Service Advisor. While I have always enjoyed working with Louis, who immediately sent me a very professional text message, it's apparent that he has more customer service acumen than Tom will ever know. I will never return to this Service Department and unfortunately all Tom accomplished today was losing this otherwise loyal customer. Next time Tommy...try to deescalate situations rather than insisting you are right at all costs and costing your company future business. P.S. You really do suck at your job. More

Print

Friendly staff and they were concerned about your visit no matter how minor or major no matter how minor or major More

Print

Alec, and team did everything possible to provide us and amazing service, definitely a great team and awesome dealer. amazing service, definitely a great team and awesome dealer. More

by croquefa Verified Customer Verified Customer

Print

Everything was done in a timely manner. Everyone was professional and helpful. I was dropped off and picked up safely. Everyone was professional and helpful. I was dropped off and picked up safely. More

by dadams5579 Verified Customer Verified Customer

Print