Eddie Masingale

Very happy with the service they have always gone out of their way to keep Me informed on my vehicle and very accommodating their way to keep Me informed on my vehicle and very accommodating More

Helpful 0

Report | Print

The service was great and the workers were very professional and knowledgeable they answer all questions ask. professional and knowledgeable they answer all questions ask. More

by LARIVERA1215 Verified Customer Verified Customer

Helpful 0

Report | Print

Sales team excellent Jennifer is the best service department poor. Service department under staffed way too busy can’t take care of basic diagnoses department poor. Service department under staffed way too busy can’t take care of basic diagnoses More

by ANDYMAYTUM Verified Customer Verified Customer

Helpful 0

Report | Print

Oh, you guys are very professional they always on time I recommend them to anyway recommend them to anyway More

Helpful 0

Report | Print

Always great service quick in and out. LIZABETH PEREZE FERRIE WAS WONDERFUL ASK FOR HER IF I NEED SERVICE AGAIN LIZABETH PEREZE FERRIE WAS WONDERFUL ASK FOR HER IF I NEED SERVICE AGAIN More

Helpful 0

Report | Print

I took my car in to get the water pump replaced. They first scheduled me and didn’t even check if the water pump was in stock, it wasn’t & I’m the one who had to call the parts department to find that ou first scheduled me and didn’t even check if the water pump was in stock, it wasn’t & I’m the one who had to call the parts department to find that out. They tried to schedule me without having the part in stock or checking to see. Once I checked that it wasn’t in stock, I ordered it myself. They quoted me $540 and then once I dropped the car off, texted me to tell me it was going to be $1100 because they wanted to replace the thermostat, which I just replaced a couple months ago, along with a bunch of other add ons that I did not need. I’m female & I know they tried to take advantage of me. More

Helpful 0

Report | Print

Everyone was courteous, professional, and kind. I trust the people at this dealership and would definitely recommend them. They kept in contact with me to let me know the status of my vehicle and provided the people at this dealership and would definitely recommend them. They kept in contact with me to let me know the status of my vehicle and provided a courtesy vehicle while mine was being repaired. More

Helpful 0

Report | Print

Great experience I must say that since I've moved to Florida this is the only dealership from my experience with professional, courteous and knowledgeable staff member I must say that since I've moved to Florida this is the only dealership from my experience with professional, courteous and knowledgeable staff members. To me customer service goes a long way and these guys meet and exceed the expectation and standards. Continue to exceed the standard guys! More

Helpful 0

Report | Print

They are always nice and helpful. We have our Doge Journey service there and we are very satisfied. I let people know that dealership is freindly and fare. Keep up the good work. We have our Doge Journey service there and we are very satisfied. I let people know that dealership is freindly and fare. Keep up the good work. More

Helpful 0

Report | Print

Posner Park Chrysler Dodge Jeep Ram SABOTAGED MY CAR. My visit to Posner Park concerned an inoperative A/C system. No one came out to greet me when I pulled into the service drive. I had to go into the b My visit to Posner Park concerned an inoperative A/C system. No one came out to greet me when I pulled into the service drive. I had to go into the building and was delayed while the two service writers finished up a gossip session. The man who wrote up my service request had a sloppy and dirty appearance. He seemed annoyed that I came in. He did not listen closely to what I was saying and this delayed what should have been a simple process. They charged me a $100.00 diagnostic fee for the A/C evaluation. OK. I left the car there and they called me on the telephone later. Then they gave me an A/C repair quote of $1,700.00. This is a lot of money. I was not sure I could trust them because of the VERY negative impression they gave me. I did not agree to the repairs at that time because I wanted to get a second opinion. I picked up my car and drove home. The next morning I tried to use my windshield washer and to my surprise... IT DID NOT WORK! I looked into the problem and found that the insulation under the hood of my car had been pulled back, and both windshield washer nozzles had been broken off underneath the hood! I've been driving for over 40 years, and have NEVER had a windshield washer nozzle fail on me. I declined the expensive A/C repair and then BOTH my windshield washer nozzles break on their own? IMPOSSIBLE. The technicians at Posner purposely broke those windshield nozzles, probable because they were angry I did not get the repairs done. I also noticed a problem with my fuel gauge that I did not have when I brought the vehicle into Posner. While driving with plenty of fuel in the tank, the fuel gauge would drop to EMPTY and the low fuel alarm would light up. I discovered that they had STOLEN my perfectly good gas cap and replaced it with an old worn out cap. I purchased a new gas cap the problem disappeared! How STUPID are those guys to think I wouldn't figure out what happened? Did they think that I would not tell anyone about it? What kind of person would sabotage someone’s car like they did? The only conclusion I can come to is that Posner Park Chrysler is EVIL and CRIMINAL. What happened really angered me. The thought of going back to talk to the General Manager crossed my mind but I knew I'd be wasting my time. If the GM was any good this type of thing would not have happened in the first place. POSNER PARK CHRYSLER JEEP DODGE RAM ARE THE LOWEST FORM OF xxxx. I solved my A/C problem using super-sealer and recharging the system. It's been working fine for over a year now. You'd think they would have done that for the $100.00 I paid for the A/C evaluation. Instead, they were hoping to STEAL $1,700.00 from me for A/C repairs they were not really going to do! Stay far away from Posner Park Chrysler Jeep Dodge Ram of Davenport! I will be happy when those xxxxxxxx finally go out of business. More

Helpful 6

Report | Print