Luis Pabon

This is customer 35761 referring to invoice C6CS607615 who picked up my 2016 Jeep Wrangler Rubicon after paying Posner Park Chrisler Dodge Jeep Ram $3,234.00 for repairs on 3/28/24. While I have been a l who picked up my 2016 Jeep Wrangler Rubicon after paying Posner Park Chrisler Dodge Jeep Ram $3,234.00 for repairs on 3/28/24. While I have been a loyal customer of this service department team working with Service Advisor Louis for years, he has always been amazing. Unfortunately, after receiving my Jeep immediately noticed that one of the accessories, a window vent on the Driver Rear Window, was missing. I asked if it might have fallen out when they were working on it, but was told that no one knew anything about it? I asked to speak to the manager and that was when I met Tom, who I was told was the Service Department Manager. After a few minutes of back and forth, Tom said to me..."If the part was lost it wasn't their fault as windows are supposed to be opened" Even though the window and its operation had nothing to do with why I brought my Jeep to the dealership. I told Tom that all I wanted was for the tech who lost my aftermarket accessory to just admit they may have lost it and apologize. I would have left a happy customer and replaced it myself. But unfortunately, Tom wouldn't relent and dug his heals in insisting even if they opened the rear window and it fell out, it wasn't their responsibility. While the part they lost was only about $60.00, Tom's lack of customer service, and professionalism only increased to the point where he threatened to ask me to leave the dealership grounds, which I was already doing. I told him he sucked at his job and that I would write this 1-STAR Google Review, and his response, as I was walking away was...and I quote..."Go ahead and write a review and have a nice day!" in a sarcastic and demeaning way which was witnessed by Louis and another Service Advisor. While I have always enjoyed working with Louis, who immediately sent me a very professional text message, it's apparent that he has more customer service acumen than Tom will ever know. I will never return to this Service Department and unfortunately all Tom accomplished today was losing this otherwise loyal customer. Next time Tommy...try to deescalate situations rather than insisting you are right at all costs and costing your company future business. P.S. You really do suck at your job. More

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Great and friendly staff knows the needs of customer clean dealership I would recommend them clean dealership I would recommend them More

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Friendly staff and they were concerned about your visit no matter how minor or major no matter how minor or major More

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Alec, and team did everything possible to provide us and amazing service, definitely a great team and awesome dealer. amazing service, definitely a great team and awesome dealer. More

by croquefa Verified Customer Verified Customer

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Everything was done in a timely manner. Everyone was professional and helpful. I was dropped off and picked up safely. Everyone was professional and helpful. I was dropped off and picked up safely. More

by dadams5579 Verified Customer Verified Customer

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No comments or no complaints, I am satisfied with service. I will be back on December for oil change. service. I will be back on December for oil change. More

by JAN057 Verified Customer Verified Customer

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First time customer everything went well would recommend to fiends and family. Luis was very helpful. to fiends and family. Luis was very helpful. More

by james.delvecchio Verified Customer Verified Customer

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I am so so grateful that you were able to repair my poorly lovely car so quick. Also a bonus that it wasn’t as expensive as I thought it would be. I am very grateful to Luis for recommending how I can poorly lovely car so quick. Also a bonus that it wasn’t as expensive as I thought it would be. I am very grateful to Luis for recommending how I can stop my car from discharging in the future when I go travelling. Thank you so so much. More

by TIFFANYLOOP228 Verified Customer Verified Customer

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The service was great and the workers were very professional and knowledgeable they answer all questions ask. professional and knowledgeable they answer all questions ask. More

by LARIVERA1215 Verified Customer Verified Customer

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No one acknowledges you. Not a friendly service center. The wait to be serviced is just too long not recommendable. Not a friendly service center. The wait to be serviced is just too long not recommendable. More

by JUNSTERG Verified Customer Verified Customer

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