Luis Salcedo

I had been in the market for a few weeks in the DC area having little success. When I saw the car I wanted at Ideal in Frederick, I contacted Ideal and Abhi reached out immediately. Abhi was amazing and having little success. When I saw the car I wanted at Ideal in Frederick, I contacted Ideal and Abhi reached out immediately. Abhi was amazing and Bill and the Finance Dept. handled everything quickly and efficiently. I drove my new '26 Kona home that night! Thank you Abhi and Bill for a great experience! I love my car! More

by bnewbrough2912 Verified Customer Verified Customer

Report | Print

Everyone did a great job. I was quite pleased with the service.They helped me with all of my questions.They gave me the best possible advice.I walked in not knowing what I sho I was quite pleased with the service.They helped me with all of my questions.They gave me the best possible advice.I walked in not knowing what I should get.And that was given all the options, and they helped me reason out something that worked best for my current situation.I was overall very happy.And pleased with the service, your staff has a very professional and do a very good job five out of five excellent service.Give them a raise. More

by shehryar awan Verified Customer Verified Customer

Report | Print

Great attention to details and good communication via email and in person. Great pricing and no need to haggle email and in person. Great pricing and no need to haggle More

by francoisbitz Verified Customer Verified Customer

Report | Print

abhi is great guy. gave us great deal.very hard to negotiate him .Jesus but the guy is very good knowledgeable. Next car also will buy from him and send him friends to . gave us great deal.very hard to negotiate him .Jesus but the guy is very good knowledgeable. Next car also will buy from him and send him friends to .next time not coming to sit in service that how he got me and my wife but it's funny 😂 More

Report | Print

We recently purchased a 2026 Hyundai Palisade from Ideal Hyundai, and we couldn’t be happier with the experience. Our salesperson, Roy, went above and beyond to make the process smooth and enjoyable from st Hyundai, and we couldn’t be happier with the experience. Our salesperson, Roy, went above and beyond to make the process smooth and enjoyable from start to finish. Roy spoke with us the night before our visit and took the extra time to pull the exact car we were interested in, have it cleaned, filled up, and set aside so it would be ready for us to see and test drive the next day. That thoughtful preparation really stood out and made a great first impression. When we arrived, Roy was friendly, knowledgeable, and never pushy. He patiently answered all our questions, walked us through the features of the Palisade, and made sure we were completely comfortable before making any decisions. The entire process was efficient, transparent, and stress-free — exactly how buying a new car should be! Thanks to Roy and the team at Ideal Hyundai, we drove home in our beautiful new Palisade feeling confident and excited. I highly recommend asking for Roy if you’re shopping for a new vehicle — his professionalism, attention to detail, and genuine care for his customers truly make a difference. More

by huffvaleriej Verified Customer Verified Customer

Report | Print

My experience at ideal Buick GMC Hyundai with Kevin was amazing. He answered all of my questions and got me into the right vehicle that I needed. I would highly recommend ideal for your next new car purcha amazing. He answered all of my questions and got me into the right vehicle that I needed. I would highly recommend ideal for your next new car purchase. More

Report | Print

Roy did an outstanding job! !! Explaining everything about the2026 Kona from what is included in the exterior package as well as the interior conveniences. He took me on 2 tests !! Explaining everything about the2026 Kona from what is included in the exterior package as well as the interior conveniences. He took me on 2 tests drives to make sure I was satisfied with the vehicle I was purchasing. Roy is very personable and did not apply any pressure !!!! I was very happy and satisfied with his attention to me!!! Roy did a great job representing Ideal Hyundai!!! More

by lblayman Verified Customer Verified Customer

Report | Print

Shahzad was easy to work with, very helpful, professional, and customer focused. However, I had a post sales issue regarding the timing of the payoff which caused me to have to make a payment professional, and customer focused. However, I had a post sales issue regarding the timing of the payoff which caused me to have to make a payment on the vehicle that I no longer had in my possession for the past 3 1/2 weeks. I know the payoff process is not immediate, but I expected it to be a fast enough to avoid this problem. This problem was very inconvenient and I spent over 6 hrs (!) calling and leaving several detailed voice mails with the responsible department in an effort to get someone to call me back to discuss the status of the payoff and tags/title. Very frustrated, as a last ditch effort I called Shahzad and he called me back promptly, investigated my concerns, and called me back with the exact answers that I needed within 10 minutes. Dennis Dawson, GM, also returned my call after Shazhad and was very helpful and offered to look into it and get back to me on Monday as well. I appreciate their efforts but their processes need to be tightened up and more aligned with customer needs post-sale. More

by Customer Verified Customer Verified Customer

Report | Print

I bought the car I did at this dealership because of Luis and how he worked with me. and how he worked with me. More

by laureykwr Verified Customer Verified Customer

Report | Print

Everyone at the dealership is very friendly. They have great prices on all the cars. They have great prices on all the cars. More

by duane.malle Verified Customer Verified Customer

Report | Print