Luis Salcedo | Page 23

They worked hard to find me the car I wanted faster than I expected, and the check-out process was very efficient. I expected, and the check-out process was very efficient. More

by JODIEMUSSIO Verified Customer Verified Customer

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Great people to work with Luis was awesome showed me everything about the vehicle needed to know! everything about the vehicle needed to know! More

by SHAHZAD.KALYAR81 Verified Customer Verified Customer

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Great dealership! Everyone was extremely helpful and interested in helping me to find what I was looking for? Everyone was extremely helpful and interested in helping me to find what I was looking for? More

by judithowens0415 Verified Customer Verified Customer

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Overall good. Had small issue with day running light at purchase but minor and easily fixed. Had small issue with day running light at purchase but minor and easily fixed. More

by lcanaday841 Verified Customer Verified Customer

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Roy Hassan and Luis Salcedo where a pleasure to work with through the purchasing process. Very sincere, honest and helpful. A no nonsense extremely positive buying experience. through the purchasing process. Very sincere, honest and helpful. A no nonsense extremely positive buying experience. More

by Gray Goose Verified Customer Verified Customer

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Gabby made buying my first car so easy. She was very sweet and explained the whole process fabulously. Luis was also very helpful and nice. He helped make sure I could afford my monthly pay She was very sweet and explained the whole process fabulously. Luis was also very helpful and nice. He helped make sure I could afford my monthly payment and kept it within my budget. Overall my first experience of buying a car was a success and joyful. More

by hunteryusko2303 Verified Customer Verified Customer

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They were all great to work with and so very helpful and very friendly . Assume very friendly . Assume More

by CKNIGHT10 Verified Customer Verified Customer

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Very happy with my 2nd purchase experience at Idea Hyundai. Roy Hassan is friendly, knowledgeable, courteous, helpful, and pays great attention to his customers. Luis Salcedo helped with the transacti Hyundai. Roy Hassan is friendly, knowledgeable, courteous, helpful, and pays great attention to his customers. Luis Salcedo helped with the transaction and made everything simple and clear. More

by JB15 Verified Customer Verified Customer

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Very good everything was amazing knowledged people. All numbers deal very good and frankly. 5 star rating. All numbers deal very good and frankly. 5 star rating. More

by zilley_gem Verified Customer Verified Customer

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Months of broken promises trying to buy 2022 Tucson plug in hybrid. Granted they were in short supply and high demand, but Ideal’s customer service couldn’t have been worse. Was asked on a Saturday in Feb in hybrid. Granted they were in short supply and high demand, but Ideal’s customer service couldn’t have been worse. Was asked on a Saturday in February whether I wanted one that just came in. I said yes, but was away from the area until Monday and I asked if it could wait until Monday. Was told they would get back to me. Never heard back until I called a few days later to find out they sold it to someone else. Was told in April that I should order one from the Hyundai and get exactly what I wanted. Negotiated price (that included thousands of dollars above sticker price) and trade-in amount for my car (less than what I was told in February), signed paperwork, was told we had a deal, and that I would have the car in 4-5 weeks (end of May). No contact from Ideal, except when I would call, through the end of October. My questions about when the car would be available were answered with “another month,” or “don’t know.” Finally, was told they had a car for me at the end of October, that it was being delivered to Ideal late that afternoon, and that I should come in and sign the updated paperwork. The first thing they did when I arrived was lower the price of my trade-in because it had more miles and shrug their shoulders when I said I thought we had a deal. Then they told me the new car wasn’t there and it would be there tomorrow. It wasn’t. Then they told me they didn’t know when it would be there, but hopefully soon. Car finally came about 10 days later. Went to pick up and have a walk through of the all the features and controls, which had been promised multiple times, only to hear excuses that they were too busy working with other customers to show me the car’s features and that I should figure it out on my own. They also promised me a set of all season floor mats to make up for all the inconvenience. Said they didn't have them in stock, and would get them and send them to me. They never did. I would never buy another car there or recommend them to anyone. More

by stuart.litoff Verified Customer Verified Customer

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