Luis Salcedo | Page 24

Very Respectfully and great customer service. They made everything easy and explained in detail what you are gett They made everything easy and explained in detail what you are gett More

by prince.gyimah24 Verified Customer Verified Customer

Print

Bought our 2nd car from this dealership this year. Transparent pricing, no pushy add-ons, take care of everything and zero wastage of time. Overall, very smooth hassle free, pleasant buying experience Transparent pricing, no pushy add-ons, take care of everything and zero wastage of time. Overall, very smooth hassle free, pleasant buying experience. More

by Som Verified Customer Verified Customer

Print

Very professional and nice. Very informative, helpful listen to my needs. Took time to show me the in and out of the car. Very informative, helpful listen to my needs. Took time to show me the in and out of the car. More

by wdr59 Verified Customer Verified Customer

Print

A Hyundai dealership representative in Clarksville (Mr. Mike Serrano) found the available Ioniq 5 EV at the IDEAL location in Frederick. We immediately called and were Blessed to have Abhi answer the phon Mike Serrano) found the available Ioniq 5 EV at the IDEAL location in Frederick. We immediately called and were Blessed to have Abhi answer the phone. Once Abhi confirmed that the vehicle was in their inventory, he assured us that he would be waiting and available to help us once we arrived...30 minutes later. True to his word, the vehicle was prepped and ready for our test drive and the rest is history. Abhi is a "ROCKSTAR" salesman who deserves a bonus! His attentiveness to the vehicle buying details were undeniably helpful and comforting. From A to Z, his knowledge far surpasses any dealership salesperson I have ever encountered. Leaving no details unaddressed, when I returned to the dealership a week after my purchase to drop off some paperwork, Abhi was not available but made sure to have his colleague Shahz check in with me. Shahz was equally as helpful in making sure I was aware and understood all the bells and whistles that came with my new vehicle. Finally...THANK YOU ABHI...and Thank You Shahz for all you both do every day. GREAT Customer Service. I plan to share my positive experience and will send all my friends and family to the IDEAL Team. CLM PS... My experience with Guillermo "Bill" Duque the finance guy was disheartening to say the least. He explained that only two (2) banks were contacted for financing on my behalf and provided me with their offers which seemed poor choices given my above average credit score. His explanation was that the interest rates had gone up. Subsequently, I reviewed my credit report to find more than the two (2) banks had been contacted but I was never given the information or option to make an informed decision. Truly disappointed with this part of the process and found alternate financing. Mr. Duque...I give you one star. CLM More

by CLM Verified Customer Verified Customer

Print

My salesman, manager and finance representative were all great to work with as I have purchased several cars from Ideal. great to work with as I have purchased several cars from Ideal. More

by jcarmichael4 Verified Customer Verified Customer

Print

Ralph and Solomon were awesome to work with. They made everything easy and explained everything. Not to mention very patient. They made everything easy and explained everything. Not to mention very patient. More

by tcaldridge Verified Customer Verified Customer

Print

The buying process was great. Sales staff and financing staff were professional and very helpful. I am very happy with my vehicle and look forward to using Ideal in future purchas Sales staff and financing staff were professional and very helpful. I am very happy with my vehicle and look forward to using Ideal in future purchases and for servicing my Venue. More

by nolyk68 Verified Customer Verified Customer

Print

I assisted my 74 year old dad purchase his first brand new Hyundai in this dealership. I called and visited a few dealers in Montgomery and Washington county. Then, I called Ideal Hyundai in Frederick an new Hyundai in this dealership. I called and visited a few dealers in Montgomery and Washington county. Then, I called Ideal Hyundai in Frederick and spoke with salesman Shahzad Kalyar. He was kind, helpful, answered all my questions with honesty, and he was very attentive to our needs. Shahzad was also accurate with the out-the-door price provided over the phone, which translates in no hidden fees, no ridiculous market adjustment fees, and no surprises. Sales manager Luis Salcedo provides excellent customer service. He was outstanding at being a good listener, being personal, relatable, nice, honest, and professional. He worked the hardest in meeting our needs and budget expectations. Luis not only offered us a good deal on the beautiful silver new car but also delivered a fair offer on my dad’s very old car. Thank you so much Luis! In addition to the wonderful purchase experience, my dad is extremely happy and satisfied with his new vehicle warranties which are the best and longest in the industry, plus free maintenance for 3 years and free car wash. These savings are greatly appreciated as well. Shahzad and Luis went all above and beyond to make our car buying experience very pleasant; they are genuinely nice guys. Don’t look anywhere else. 5 stars and highly recommended! More

by janet305 Verified Customer Verified Customer

Print

Roy Hassan was excellent and professional in helping us pick a couple of Tuscans for our company. He was very knowledgeable and passionate about Cars. The transaction went smooth and our employees are en pick a couple of Tuscans for our company. He was very knowledgeable and passionate about Cars. The transaction went smooth and our employees are enjoying the cars so far! More

by helabbassi78 Verified Customer Verified Customer

Print

We had a great experience with the whole dealership. I would return and recommend them to others! I would return and recommend them to others! More

Print