Luis Santos
Luis Santos at Norm Reeves Toyota Dallas

Luis Santos | Page 19

Internet Sales Consultant

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

Contact Me
4.9
352 Reviews

I prioritize customer needs, going above and beyond to ensure their satisfaction. I'm fully bilingual in Spanish and English, enabling me to connect with diverse clients effectively. At Norm Reeves Toyota ,Im a trusted Salesman / Advisor who values building genuine connections.

Dealership Experience

11 yrs, 3 mos

Industry Experience

15 yrs, 8 mos

Specialties & Trainings

Trucks and SUVs

4.9

352 Reviews

Write a Review

352 Reviews of Luis Santos

August 01, 2023

Dealership Rating
Employee Rating

Apart from being kind, they took the time to answer all our questions. We really appreciate it. More

by Rayasmgv
Sales Price Transparency
Recommend Dealer
Yes
Aug 02, 2023

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. Luis and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Cowboy Toyota.

July 31, 2023

Dealership Rating
Employee Rating

This dealership has amazing and fast service! Everyone is always so friendly and helpful especially Luis Santos and David Ruiz. Luis Santos has helped out my family with all their vehicles and he More

by fatimarosales1023
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Ruiz Blas

Jul 31, 2023

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. Luis, David, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Cowboy Toyota.

July 28, 2023

Dealership Rating
Employee Rating

Luis was a great and pleasant to work with. I will definitely go to him for our next family car. More

by mmunoz1988
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 31, 2023

Norm Reeves Toyota Dallas responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Luis and our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

July 25, 2023

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Luis Santos es muy servicial y muy amable, fue muy paciente al ayudarnos. Excelente servicio. More

by Karen12ruizc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez

Jul 25, 2023

Norm Reeves Toyota Dallas responded

Thank you so much, Karen, for your review! We are so glad that Luis had the opportunity to work with you, and we are thrilled that you found your experience with us here at Cowboy Toyota to be a positive one. Please don't hesitate to reach out if you need anything else.

July 19, 2023

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Employee Rating

My experience has been excellent! Luis Santos is always polite and very helpful. He takes the initiative to greet and offer his assistance. More

by angelica0310.b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez

Jul 19, 2023

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us, Angelica. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 08, 2023

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Gracias por toda la atención con la compra de mi 4Runner. Muy recomendable para su siguiente compra More

by abramrecino5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Breaud, Luis Garcia

Jul 09, 2023

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Cowboy Toyota, we hope you'll enjoy your new 4Runner!

July 07, 2023

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Employee Rating

Friendly service from our sales rep, not best traffic intersection? Good follow up from various people More

by ibzans
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Ruiz Blas

Jul 07, 2023

Norm Reeves Toyota Dallas responded

Thank you for your review and congratulations on your new vehicle! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Cowboy Toyota.

July 07, 2023

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Employee Rating

David is very helpful sales man. He help us to meet our numbers that made our purchase possible., he is knowledgeable and honest person. We appreciate you! More

by Hazel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Ruiz Blas

Jul 07, 2023

Norm Reeves Toyota Dallas responded

Thank you so much, Hazel, for choosing Cowboy Toyota! Congrats on your new purchase, and let us know if we can be of any more assistance!

July 03, 2023

Dealership Rating
Employee Rating

Good facility took care of me and my family nicely but I didn’t notice the car had a dent in the bumper would have thought I could count on this location to atleast have a more quality car but I understand More

by jesus Silva
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: David Ruiz Blas

Jul 07, 2023

Norm Reeves Toyota Dallas responded

Jesus, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Tobias Fulton tfulton@cowboytoyota.com Bob Cannon bcannon@cowboytoyota.com

Jul 07, 2023

Norm Reeves Toyota Dallas responded

Jesus, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Tobias Fulton tfulton@cowboytoyota.com Bob Cannon bcannon@cowboytoyota.com

Jul 07, 2023

jesus Silva responded

My names is Jesus Silva you can reach me @ 4692699713 My email is jesus91obs@gmail.com

July 02, 2023

Dealership Rating
Employee Rating

From the time I found a vehicle early in the morning until I drove off the lot with it. The process was extremely smooth. The Internet sales team, as well as Pedro cachet were all excellent even the fin More

by rnolguin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pedro Cachay , Richard Breaud

Jul 03, 2023

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear that Pedro and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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