Luis Santos
Luis Santos at Norm Reeves Toyota Dallas

Luis Santos | Page 35

Internet Sales Consultant

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

Contact Me
4.8
357 Reviews

I prioritize customer needs, going above and beyond to ensure their satisfaction. I'm fully bilingual in Spanish and English, enabling me to connect with diverse clients effectively. At Norm Reeves Toyota ,Im a trusted Salesman / Advisor who values building genuine connections.

Dealership Experience

11 yrs, 10 mos

Industry Experience

16 yrs, 3 mos

Specialties & Trainings

Trucks and SUVs

4.8

357 Reviews

Write a Review

357 Reviews of Luis Santos

August 18, 2021

Dealership Rating
Employee Rating

I spent a long time looking for exactly what I wanted in my Jeep Sahara. But what really won me over was DJ. This was by far one of the easiest transactions I’ve done. The entire process was smooth and the More

by Sarahbecks
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David "DJ" Jones

Aug 18, 2021

Norm Reeves Toyota Dallas responded

It's fantastic to hear that DJ and Luis provided you with great customer service while assisting you with your new Jeep! We truly appreciate the opportunity to do business with you. Thanks for choosing Cowboy Toyota!

May 10, 2021

Dealership Rating
Employee Rating

Always willing to help, very kind, dealership very clean, the customer service is #1. I have purchased a couple of cars and have had several of my family members and friends buy their cars by these wonderful More

by Lorena
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter, Richard Breaud, Carlos Lopez

May 10, 2021

Norm Reeves Toyota Dallas responded

Thank you, Lorena, for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

April 26, 2021

Dealership Rating
Employee Rating

The service was prompt, thorough and in a short period of time. I was actually surprised when they came to tell me they had completed the service. Well done! More

by braz83
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 26, 2021

Norm Reeves Toyota Dallas responded

Thanks for sharing your thoughts about your experience working with Luis and our team here at Cowboy Toyota. We appreciate your business and hope to see you again soon!

April 22, 2021

Dealership Rating
Employee Rating

Great place not high pressure at all. I'll be back for sure when I need another car. They made me feel like a customer that they wanted to serve with respect. More

by Tangit789
Recommend Dealer
Yes
Apr 23, 2021

Norm Reeves Toyota Dallas responded

Thanks for your feedback on your recent visit to Cowboy Toyota. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

March 15, 2021

Dealership Rating
Employee Rating

Great Dealership! Nice cars. I wish I could say the same about Customer Care. Steer Clear of this man Louis Santos Very Rude!! and unprofessional! More

by Kasey Maldonado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 16, 2021

Norm Reeves Toyota Dallas responded

We apologize for your unpleasant experience at Cowboy Toyota. Please contact Bob Cannon at 214-324-0411.

January 20, 2021

Dealership Rating
Employee Rating

From the day I bought my car, to routine maintenance, the service at this dealership has been stellar. Cowboy Toyota will continue to be the place I do business. More

by Lizsantillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luis Garcia

Jan 25, 2021

Norm Reeves Toyota Dallas responded

We appreciate you purchasing your car from Cowboy Toyota and we are glad you bring your car for service. We are glad you will continue to trust us with your car.

December 21, 2020

Dealership Rating
Employee Rating

A great location and a great experience walking in right from the start. Terrific and friendly service. I’ll be sending more business this way! More

by bobbyinhisrightmind
Recommend Dealer
Yes

Other Employees Tagged: David Ruiz Blas, Gabriel

Jan 03, 2021

Norm Reeves Toyota Dallas responded

We are so glad to know that you received the best customer service at Cowboy Toyota. We appreciate your recommendation and look forward to seeing you again!

October 01, 2020

Dealership Rating
Employee Rating

Luis was amazing explaining the process. He paid attention to detail and what my needs were. My 2nd vehicle purchase with them. Ask for Luis! More

by ayalamirianayala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Henderson, Walter Parker Jr.

Oct 13, 2020

Norm Reeves Toyota Dallas responded

We appreciate you being a repeat customer of Cowboy Toyota. We are glad that Luis provided you with a fantastic car buying experience. Enjoy your new car!

September 06, 2020

Dealership Rating
Employee Rating

DJ was such a cool guy and santos as well great customer service very patient and understanding 👍🏻. The only thing that really upset me was a week ago today i noticed two rock chips on the front windshiel More

by andreabarboza0103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David "DJ" Jones

Sep 17, 2020

Norm Reeves Toyota Dallas responded

We are glad DJ and Luis provided great customer service. We appreciate you choosing Cowboy Toyota for your new Rav4!

August 17, 2020

Dealership Rating
Employee Rating

Ivan was super friendly and he helped me get the perfect car for me! Ask for Ivan if you plan on visiting cowboy toyota! Highly recommended! More

by Quacy Robinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luis Garcia, Scott Henderson, David "DJ" Jones, Roger Lopez, Liane Mann, Leo Mateos, Octavio Mendoza, Walter Parker Jr., Ivan Williams

Sep 02, 2020

Norm Reeves Toyota Dallas responded

We are so glad that Ivan provided you with a super car buying experience. Thank you for recommending Cowboy Toyota! Enjoy your new car!

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