Luis Serrano

All personnel helpful and professional. Jonathan always willing to help after the purchase. Josh in service is great. Tony the fleet guy also very helpful. Jonathan always willing to help after the purchase. Josh in service is great. Tony the fleet guy also very helpful. More

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They have a lot of cars to chew from. Good service not pushy. Nice people Good service not pushy. Nice people More

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I really liked seeing the pricing online and locking in the price online. Purchased online and filled out all info online. Time at dealership was a bit long. It took 3 hours from walking in to driving o the price online. Purchased online and filled out all info online. Time at dealership was a bit long. It took 3 hours from walking in to driving out with the car. More

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Luis was very patient as I processed everything from deciding which Toyota, when I could get it since I was traveling. He walked me through all the steps. Luis has a kind, gentle demeanor, attentive an deciding which Toyota, when I could get it since I was traveling. He walked me through all the steps. Luis has a kind, gentle demeanor, attentive and I felt very heard and understood. He was natural and also thorough. I felt as though I got to BUY a car I was not SOLD a car which is ideal !!! So very glad Luis approached me in the lot. I will ask for him next car for sure !! More

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Luis is a great salesman and all of the people at the dealership worked tremendously hard to find and then deliver the vehicle that I was looking for. Now the service department is working on getting al dealership worked tremendously hard to find and then deliver the vehicle that I was looking for. Now the service department is working on getting all of the finishing touches added and done to make the vehicle just what I asked for and wanted. Great job Luis and all of the people at Toyota of Gladstone that are making my purchase complete and exactly what I wanted......👍👍👍👍👍 thats five thumbs up from me 🤗 More

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Luis was engaged in our discussions and attentive to our concerns. He worked diligently on our behalf, and wasn't afraid to seek out answers on our behalf. He is a hard worker. concerns. He worked diligently on our behalf, and wasn't afraid to seek out answers on our behalf. He is a hard worker. More

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Excellent service and quality people and cars. Luis was the best he was personable and accommodating and communicative. Luis was the best he was personable and accommodating and communicative. More

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Luis was great! The moment I walked on the lot he asked if I needed a water because of how hot it was that particular day. Not only was Luis considerate, he was extr The moment I walked on the lot he asked if I needed a water because of how hot it was that particular day. Not only was Luis considerate, he was extremely helpful with all the information for my questions. Amazing service and very grateful to have such a wonderful experience at Gladstone Toyota. More

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Toyota Gladstone provided excellent service, friendly staff, smooth process, and top-quality RAV4. Highly recommend! Especially my service advisor Raul is the best customer service agent ever. staff, smooth process, and top-quality RAV4. Highly recommend! Especially my service advisor Raul is the best customer service agent ever. More

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The sales representative Mr Luis is very nice, He patiently helped me look for the car. I really appreciate it. patiently helped me look for the car. I really appreciate it. More

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