Luis Tinoco

Volkswagen of Downtown Chicago responded

Hello Steven Deluca, I want to sincerely apologize for the dent you’ve noticed. I’ve reviewed the intake photos, and while there appears to be something there, I’d like to investigate this further with you to determine how we can best resolve the issue. I've attempted to reach out a few times, as whenever we perform a goodwill repair with Volkswagen’s support, I always want to ensure that everything has been completed to your satisfaction and is functioning properly. Please feel free to contact me at your earliest convenience so we can discuss the next steps. I’m here to help and want to make this right for you. You can reach me directly at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you, and I look forward to speaking with you. Best regards, Fred Borek Service manager VW of downtown Chicago

Volkswagen of Downtown Chicago responded

James Hooker, I’m sorry to hear about your disappointment regarding these issues. I’d like to invite you to review the call where we discussed the cost, as I did inform you of the amount, and it aligns with what you were actually charged. I also made every effort to secure goodwill coverage for a repair on a vehicle that has minimal maintenance history within the VW network. Regarding the 3% processing fee, I understand how frustrating these additional costs can be, but unfortunately, it has become a standard practice across many businesses. I sincerely wish I could have done more, but I do hope you find the $1,400 in goodwill savings to be a meaningful benefit. Wishing you a great day, and please don’t hesitate to reach out if there’s anything further I can assist with. Fred Borek VW Service Manager

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

Volkswagen of Downtown Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.