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Luis Tinoco
Luis Tinoco at Volkswagen of Downtown Chicago

Luis Tinoco | Page 14

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.4
395 Reviews
4.4

395 Reviews

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395 Reviews of Luis Tinoco

May 12, 2024

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Employee Rating

Luis was extremely helpful and thorough. He went above and beyond in communication and assistance and was always very friendly. Costa was excellent as well, even reopening to accept my car a More

by ALEX_FRIGO
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Costa was very helpful too!

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May 12, 2024

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us, Alex. We work hard to make sure our guests have an exceptional experience. We will share your comments with Luis our team, and we look forward to working with you again.

May 11, 2024

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Employee Rating

Very pleased with the service provided and the attitude of the service personnel especially the manager More

by IV
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fred Borek

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May 11, 2024

Volkswagen of Downtown Chicago responded

I am very grateful for your business. Anything you need for your car please dont hesitate to contact us. We are always around to help you out!!!

May 10, 2024

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Great customer service, and professionalism from the entire staff. I will definitely be doing business with this dealership. More

by SAMANTHASTYLESU
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Recommend Dealer
Yes
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May 11, 2024

Volkswagen of Downtown Chicago responded

Samantha, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Luis and our team, and we look forward to working with you again.

May 03, 2024

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Employee Rating

Staff was pleasant and did an amazing job servicing my VW. Definitely felt confident leaving my car in their hands. More

by KRHUGHES
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Workmanship
Service Time
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Recommend Dealer
Yes
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May 04, 2024

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Luis met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

April 29, 2024

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The team at VW downtown treats me great! Super easy booking, drop off, and pick up. More

by RYANNELSONJR99
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Workmanship
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Recommend Dealer
Yes
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Apr 29, 2024

Volkswagen of Downtown Chicago responded

Thanks, Ryan, for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

April 28, 2024

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Employee Rating

The new service entrance is not clearly labeled. It looks like one would drive into the show room. I parked in front what I thought was the entrance and the 3 employees sitting on their phones had z More

by paularabie
Recommend Dealer
Yes
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Apr 29, 2024

Volkswagen of Downtown Chicago responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information or calling directly so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Paula, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Michael Lichter 312-628-4848

April 27, 2024

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The service is always good at this location. My rep solved my problem quickly and easily. More

by BRANDONVHILL
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado , Auzi Wallace

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Apr 29, 2024

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, Brandon, and we hope to see you again!

April 26, 2024

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Volkswagen of Downtown Chicago Has amazing customer service and when It was time for maintenance and service on my vehicle again I experienced great customer service! More

by bryanlewis24
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angie Berg

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Apr 26, 2024

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

April 25, 2024

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Employee Rating

The service people are nice but didn’t fix my mirrors like I would’ve liked More

by MURPHYMORGAN95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Aguilera , Terrell Barry

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Apr 26, 2024

Volkswagen of Downtown Chicago responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please reach out to Michael Lichter at 312-628-4848. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

April 25, 2024

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Employee Rating

Dealership was very clean and the staff was nice to pleasant. Only issue was they under estimated my wait time by 2 hours. More

by JDWASHINGTON9
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 26, 2024

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

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