Luis Tinoco
Luis Tinoco at Volkswagen of Downtown Chicago

Luis Tinoco | Page 13

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.4
395 Reviews
4.4

395 Reviews

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395 Reviews of Luis Tinoco

June 19, 2024

Dealership Rating
Employee Rating

Excellent service, friendly and helpful, kept me well informed on my vehicle’s progress. I will be returning! More

by julie_hubbard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 20, 2024

Volkswagen of Downtown Chicago responded

Julie, Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. Luis and our team appreciate your business and hope to see you again soon!

June 19, 2024

Dealership Rating
Employee Rating

Well organized and clean facilities, friendly staff make me more confident to do service and come back in the future. Just one thing needs to be addressed long time to do the service even with appointments More

by Ewa Bychawski
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Jun 20, 2024

Volkswagen of Downtown Chicago responded

Thank you, Ewa! Luis and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

June 15, 2024

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Employee Rating

My technician is simply wonderful He has handled my issues for many years Love the new waiting too Thanks for your excellence!!’ More

by GJCOEHN60
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 15, 2024

Volkswagen of Downtown Chicago responded

Thank you for the praise! Luis works hard at his job and it is great to see he is appreciated.

June 13, 2024

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Luis has been awesome thanks so much for all you do for me and my car! More

by TERRENCE.NORWOOD
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Mike Szafraniec, Kelia House , Aaron Austin, Auzi Wallace

Jun 14, 2024

Volkswagen of Downtown Chicago responded

Thank you, Terrence! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

June 04, 2024

Dealership Rating
Employee Rating

Best service I have ever had by the writer and workmanship. Work done properly and on time. More

by KRUZENRIQUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Mike Szafraniec, Kelia House , Aaron Austin, Fred Borek

Jun 05, 2024

Volkswagen of Downtown Chicago responded

Enrique, Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

May 27, 2024

Dealership Rating
Employee Rating

Brought my car in to have the fuel tank and other things checked out. Work ended up being covered under warranty. Good service. Luis and Brian were helpful and respectful. Decent communication in how long t More

by Danielle E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2024

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 18, 2024

Dealership Rating
Employee Rating

Convenient location in Chicago and polite staff are a great asset to this dealership. The break room and atmosphere were also welcoming and clean More

by Djsilva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 18, 2024

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

May 17, 2024

Dealership Rating
Employee Rating

Need more mechanics. So the customer service can give a more exact time frame for work being done. The online service schedule doesn't seem to work properly. More

by BESACT1339
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 18, 2024

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

May 16, 2024

Dealership Rating
Employee Rating

I found a bag of empty cans of alcoholic sparkling water in the trunk of my car, obviously left by the people working on my car. That says it all about the quality of work done at this dealership. More

by hiltimer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 20, 2024

Volkswagen of Downtown Chicago responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Please reach out to Michael Lichter at 312-628-4848. Thank you!

May 16, 2024

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Employee Rating

Great service and super friendly staff, they help with all of your doubts and questions providing the best for you and your car. More

by oswac99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 17, 2024

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. Luis and our team appreciate your business and hope to see you again soon!

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