Luis Tinoco
Luis Tinoco at Volkswagen of Downtown Chicago

Luis Tinoco

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.4
393 Reviews
4.4

393 Reviews

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393 Reviews of Luis Tinoco

September 02, 2025

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Employee Rating

Luis did an excellent job and very professional . I would recommend to all my family and friends More

by Garcia.1
Service Price Transparency
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Recommend Dealer
Yes
Sep 02, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

September 02, 2025

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I was told 2 hours. I had to wait nearly 3 hours. I was not happy. More

by ALBAILEY
Service Price Transparency
Workmanship
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Recommend Dealer
No
Sep 05, 2025

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago, we strive to get the client experience to be 100%. On occasion, things don't go as planned, but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

August 30, 2025

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I’m not sure about the dealership but the fact that they employ such a jerk says something More

by Amazingspecimenz
Service Price Transparency
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Recommend Dealer
No
Sep 04, 2025

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

August 24, 2025

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it took more then 2 mounts for them to fix my car ,but it was all worth it in the end More

by WNG4
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Recommend Dealer
Yes
Aug 24, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

August 22, 2025

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Fred B is super knowledgeable about my car. I trust him since he is direct and clear, on what has to happen, estimated cost and what has to happen in order. I like his approach a lot. Only More

by ERNESTGOMEZ
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Recommend Dealer
Yes
Aug 22, 2025

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 19, 2025

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My service advisor - Zuri H. - was fantastic. Appreciated his professionalism. Overall, experience was positive and efficient. More

by CRAIG_GUILIANO
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 19, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

August 18, 2025

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Employee Rating

Horrible experience with purchasing a car then when issues arise they rely on service to fix the unknown. More

by abrandyw
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 21, 2025

Volkswagen of Downtown Chicago responded

Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

August 15, 2025

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I am highly satisfied with my overall experience at the downtown dealer!!! I plan to make this dealership my home for parts and service!!! More

by DKREED58
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 15, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

August 06, 2025

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Service was quick like always, big thanks to Luis on helping me out great costumer service More

by JORGYRODRIGUEZ
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Recommend Dealer
Yes
Aug 06, 2025

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

August 03, 2025

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It’s always a breeze to get an appointment, and staff is friendly, and prompt. The waiting area is clean, and has accommodations while you wait. And the location is ideal if you want to take a walk while yo More

by LENNIERRE
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Recommend Dealer
Yes

Other Employees Tagged: Davis Luckett

Aug 03, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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