Luis Valdes

Service writer told me there was a 2 hr delay when I arrived for my 3:30 appointment and asked if I still wanted to stay. Shocker. I said yes but said they should have called me if they were that far b arrived for my 3:30 appointment and asked if I still wanted to stay. Shocker. I said yes but said they should have called me if they were that far behind and I would have rescheduled. Kudos though that i actually did not have to wait that long and was out in about an hour. More

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Always courteous and professional. Sales and service are top-notch. My family has purchased multiple vehicles from Capital Toyota in Chattanooga. Sales and service are top-notch. My family has purchased multiple vehicles from Capital Toyota in Chattanooga. More

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Very fast service. Service tech was cordial and efficient!!! Good value with their pricing. Very pleased Service tech was cordial and efficient!!! Good value with their pricing. Very pleased More

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The attention to the costumer was outstading, even before the entrance to the building. The person at the front desk, Luis Cortes, answered all my questions demonstrating knowledge and interest, which moved the entrance to the building. The person at the front desk, Luis Cortes, answered all my questions demonstrating knowledge and interest, which moved me to trust Capital Toyota. They delivered excellent service! More

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All the employees at Capital Toyota are always friendly and very helpful. I would recommend bringing your vehicle for any type of repairs or service. and very helpful. I would recommend bringing your vehicle for any type of repairs or service. More

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We are so grateful that we used Capital Toyota for our service needs. Our alternator went bad and we had to pull off on the exit ramp onto the side of the road near the stop sign. We had two children wi service needs. Our alternator went bad and we had to pull off on the exit ramp onto the side of the road near the stop sign. We had two children with us, so we needed a tow truck with four passenger seats, which is unusual. We texted our friends to pray to the Lord that he would intervene and get all of us with our car to the dealership. We called the dealership to say we would be late, as we were no longer able to continue the trip. Our service advisor, Mr. Luis Valdes was very assuring, and said he would look for a tow truck that had four passenger seats and call us back. About ten minutes later he called and said the truck was on the way, and gave us the phone number of the towing service so we could confirm their arrival time. This was Johnny’s Towing service, and Rhonda the dispatcher was very friendly on the phone, and told the truck was on the way. This all was very comforting to us as it was a cold rainy day, and we knew we could just wait till the truck arrived, and then all get in and be taken straight to the dealership along with the car! Mike arrived with the tow truck, and told us to all get in, while he pulled the car up on the platform, and within minutes we were on our way! We were all happy in the quiet and clean truck, and arrived at the Capital Toyota dealership, and were welcomed by our service advisor, Luis. They pointed us to the nice waiting lounge with snacks and hot drinks, and we happily waited for our car to be fixed. It turned out there was one additional part that they needed to order that would arrive until the next day, so they arranged a rental car for us, and had the rental company, Enterprise, come to pick us up, so we could go home and come back the next day to pick up the repaired car. So the next day Luis called us when the car was ready, and we were able to come pick it up. Luis went out of his way to be helpful, and we now have a car that is working perfectly again. Mr. Luis went out of his way, as did the Johnny’s Towing service, to get us taken car of. We are very thankful to the Lord for answering our prayers through these kind and efficient people, Mr. Luis Valdes, service advisor, Mr. Mike and Rhonda with Johnny’s Towing service, and Enterprise with their immediate coming to get us and set us up with a rental car. Thank you Lord, for helping us, and for these very kind and capable people who helped us. They also gave us a 10% discount from one of the coupons on their website! More

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Have had my car in three times for service and it’s always a good experience. always a good experience. More

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Service department always goes the extra mile to make sure you're satisfied. Thanks Scott for making me feel important. sure you're satisfied. Thanks Scott for making me feel important. More

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Easy to make an appointment, friendly people, I feel I was able to get in and out fairly quickly was able to get in and out fairly quickly More

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Great place, snacks could be better. Maybe some mini Oreos or muffins. Chips would be cool, maybe some yogurt parfait. Wouldn’t be too much to set out a fruit tray, or charcuterie board Maybe some mini Oreos or muffins. Chips would be cool, maybe some yogurt parfait. Wouldn’t be too much to set out a fruit tray, or charcuterie board with some smoked meats and cheese. I really like the ones that have fruit in there too. They had coffee that gave “gas station” vibes, would have rather had juice or maybe mini diet cokes like Lexus has. Just heard that KIA offers fresh baked cookies. Come on guys, get on board. I’m thinking maybe just toss this idea out there, but what about a full service buffet, Golden Corral style. Just a thought. More

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