Chris Smith

Three years ago I brought my 2022 Tundra in under warranty because the sunroof would not open consistently. Capital could not figure out the problem. The truck was about to run out of warranty, but t warranty because the sunroof would not open consistently. Capital could not figure out the problem. The truck was about to run out of warranty, but they told me not to worry because if an unresolved problem goes past the warranty, it is still repaired under warranty. They removed the headliner to investigate and were unable to replace the headliner without a noticeable sag where it met the sunroof. Eventually, I figured out that the sunroof issue was temperature related. When it gets really hot, the sunroof won't open. Because it was not a major inconvenience, I did not take the truck back (I live an hour from the dealership). Due to a series of recalls, I recently took the truck in for repair. While there for recall repair, I told them about the temperature effect on the sunroof. I dealt with Chris. He was always prompt and polite. He told me that they could investigate the sunroof issue, but it would cost $149 for the diagnosis. I asked about the problem being covered by warranty because it was never resolved when it was under warranty. He said once they knew the problem that he would call Toyota and find out. He did not make any guarantees, but said he would try to get Toyota to cover the repair once they knew the problem. (The truck had 105,000 now). Based on what Chris told me, I approved the charge but with the caveat that they put the headliner back properly (unlike last time). Chris said he understood and would make sure that the headliner was replaced properly. Once they found the problem, Chris told me the cost to fix the sunroof would be ~$3000. I asked what Toyota said. He told me that I would need to call Toyota because I would have a better chance of getting it covered. I declined to pay for the sunroof and asked him to put it back together and call me when it was ready - again I reminded him about the headliner. He assured me it would be right. When Chris called me to pick up the truck, I asked him to walk out to the truck to verify that the headliner was correct. He did so and called me back. He said that the headliner was fixed and it looked good. I asked if the headline looked like it did when it was new and if you could see any gaps in between the headliner and the sunroof where the headliner sagged. He said there was a slight gap of about 1/16". Sigh. I figured it was going to look as it did after the first investigation. I have worked with headliners and door panels and I know that they can be difficult - but I am an amateur. I figured the paid professionals would be better. When I arrived, Chris was quick to tell me that there was a "slight gap", but he couldn't justify the cost of repairing it correctly and that it would cost me too much money. I walked out to the truck to see a gap twice the size of what it was before. He stood beside me trying to convince me that it wasn't that bad. I come from a blue collar family. My dad's only profession was as a mechanic. I grew up washing parts and bleeding brakes and pulling tires to help him in the shop. I try to give mechanics the benefit of the doubt. But my dad would not have accepted what they left me with. In both cases, the headliner looked worse than when I brought it in. On top of that, they did not reinstall the clothes hanger hooks over the passenger door and they left all of the tire changing tools (jack, tire iron, etc.) in the passenger floor (I guess they had to access the area behind the passenger seat for the recall fixes). I'm trying real hard here not to disparage or call names. The guys at Capital are nice, but the level of professionalism and attention to detail is not what I was raised to expect as the son of a mechanic. I will say one good thing. When I went to pay the bill, the charge was for ~$800. Chris came over and I explained that I remember him telling me that the diagnosis was going to be $149. He told me that it was not $149 total, it was $149/hr. But Chris made it right. More

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I honestly cannot find a reason to post anything negative about this dealership. We have had so many positive experiences. From sales to service, they knock it out of the park. They go above and beyond, and about this dealership. We have had so many positive experiences. From sales to service, they knock it out of the park. They go above and beyond, and everyone is so pleasant. It’s almost like they are all having a great day and they share that with us. More

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The service department was prompt and easy to deal with. For a late afternoon visit , my oil change was a little bit completed in a timely manner For a late afternoon visit , my oil change was a little bit completed in a timely manner More

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Always courteous and on time when truck has been serviced over the past 3 years over the past 3 years More

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Great service. Quick and reasonable. Never disappointed. Service reps are always therefore questions and updates on service progress. Quick and reasonable. Never disappointed. Service reps are always therefore questions and updates on service progress. More

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Outstanding service in dealership that’s why I like coming back here dealership has been here for 60+ years I always topknot service coming back here dealership has been here for 60+ years I always topknot service More

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Reliable and Fast service and always great to deal with everyone at this dealership. Highly recommend everyone at this dealership. Highly recommend More

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Really nice to have my vehicle picked up and returned for service! Very convenient and efficient! service! Very convenient and efficient! More

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March 6, 2026, I brought my 2022 Toyota TRD premium army green Four Runner into Capital Toyota to have an oil change and a tire rotation. I left, ran some errands, went to the store and came home. My Husban green Four Runner into Capital Toyota to have an oil change and a tire rotation. I left, ran some errands, went to the store and came home. My Husband came home and noticed there was a wet looking spot up underneath the vehicle, He crawled up underneath and the drain plug to the oil was not even tight, it was hanging down and It was dripping all out of it and had sprayed all up underneath the vehicle from the front all the way to the back of the rear end . The cover that covers where the oil pan is, was not even bolted back on it. It was still dangling with the bolts dangling out of it. My husband and me took it in the next afternoon, as soon as we were able, to discuss this issue, and show them the Oil. The GM was extremely concerned, and understanding. He notified his service manager immediately and they were quick to take care of the situation, recheck over the vehicle, gave us a vehicle to drive while they checked over the entire vehicle and pressure washed and cleaned the entire underneath. The GM and the service manager were both exceptional in handling this situation. More

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There very friendly. I thought it was awesome they came to my house to pick up my car free of charge to get the work done on my vehicle I thought it was awesome they came to my house to pick up my car free of charge to get the work done on my vehicle More

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