Luke Goodman | Page 4

Luke was great! Some of the other personal including the finance guy needs to wash their mouths out with soap. You should not allow swearing in front of the customer Some of the other personal including the finance guy needs to wash their mouths out with soap. You should not allow swearing in front of the customers or where than can hear them. This is very unprofessional. even if the customer is cruising your employees should not More

by mdcolkmire2 Verified Customer Verified Customer

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Fast , easy and respectful totally recommend on the sales floor. Greeted with a smile and didn’t beat around the bush with extras. Got the deal done and out of there. floor. Greeted with a smile and didn’t beat around the bush with extras. Got the deal done and out of there. More

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I purchased a 2023 Chevrolet Colorado. After picking the truck up, a few miles down the road the truck started to have transmission issues. After a week in the shop, the service department After picking the truck up, a few miles down the road the truck started to have transmission issues. After a week in the shop, the service department discovered it required to have a transmission rebuild. This entire time the sales staff seemed indifferent and un empathetic regarding this situation. I ended up giving the truck back and undoing the deal. This entire ordeal is the reason I recommend staying away from the Regal Used Car sales department. They do not care that they sell vehicles that are broken. More

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The process of buying a car with Luke and the finance manager when we went was great! Everyone was friendly, cared about what we wanted and getting us what we needed. The process was quick and painless. manager when we went was great! Everyone was friendly, cared about what we wanted and getting us what we needed. The process was quick and painless. Buying a car has always been stressful with the haggling you can have to deal with but Luke did not try to push us but showed us exactly what we needed and worked to keep us at the price point we wanted. I would trust him with future purchases and would recommend him to anyone coming to get a car. More

by tgriggs92 Verified Customer Verified Customer

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This dealership has great customer service and they did a lot for me in any way possible. lot for me in any way possible. More

by jcanegitta13 Verified Customer Verified Customer

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I purchased a 2022 Chevy Equinox with Luke. Luke seems like a nice guy, but he definitely needs training in the area of customer service. I almost didn't buy the vehicle due to his lack of prof Luke seems like a nice guy, but he definitely needs training in the area of customer service. I almost didn't buy the vehicle due to his lack of professionalism. He seemed unmotivated to go over the aspects and features of the car unless asked directly. I was thankful to have a relative with me who knew how to ask the right questions. At one point, when asked a question for clarity about the car, he became defensive and said he didn't know what I was asking, and is everything was alright with me. Luke proceeded to leave his office, get the supervisor, Gregg, and the finance Guy, Pete, was called to come speak with me. I was so confused and felt humiliated. I ended up being thankful he called the finance guy because I was able to leave his office and purchase my vehicle. I also didn't like being asked multiple times what my occupation was and what department I work in. By the end of the process, I was annoyed and exhausted. This was supposed to be a great experience. I love the car, but I won't be purchasing through Regal again if I have to deal with this type of behavior. I feel as though the sales process was too aggressive. More

by catherinejp07 Verified Customer Verified Customer

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The team was amazing and got me into a car that I needed quickly. Thank you quickly. Thank you More

by DD f Verified Customer Verified Customer

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This dealership’s repair department is well organized, friendly, knowledgeable, and is fair. I would recommend buying a car here and utilizing their service department. friendly, knowledgeable, and is fair. I would recommend buying a car here and utilizing their service department. More

by sheilam_78 Verified Customer Verified Customer

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i received the best service with Luke. He was truly caring and patient,not pushy. I'm in sales so I really appreciate that kind of treatment. I had an idea of the vehicle I was looking fo He was truly caring and patient,not pushy. I'm in sales so I really appreciate that kind of treatment. I had an idea of the vehicle I was looking for and I test drove 2 vehicles and took my time making my decision. Luke didn't rush me but gave me time. i decided on a honda odyssey! when it came time to sign the paperwork, it was not an all day process, took less than I expected about 30 minutes! it's been 2 weeks and I still love my van! i highly recommend Luke and will be referring all my family and friends! More

by tangelayne Verified Customer Verified Customer

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Call Luke and Ryan, that’s all you need to do, done finish over take your truck home finish over take your truck home More

by riner88 Verified Customer Verified Customer

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