Luke Higley | Page 9

Satisfaction The service department is always on time. Staff are pleasant, helpful, competent. They always take time to explain, answer questions and always with a The service department is always on time. Staff are pleasant, helpful, competent. They always take time to explain, answer questions and always with a friendly attitude. More

by saysay Verified Customer Verified Customer

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Best Customer Service staff at Brattleboro Subaru! My experience at the Brattleboro Subaru was exceptional. Billy Boutilette was very knowledgeable and super nice. He's very professional and patience t My experience at the Brattleboro Subaru was exceptional. Billy Boutilette was very knowledgeable and super nice. He's very professional and patience thank you Billy! More

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new car purchase wonderful service, nice atmosphere; Jon Griffus was very accommodating and helpful as was manager Luke Higley and office manager Pete Jacks. We wou wonderful service, nice atmosphere; Jon Griffus was very accommodating and helpful as was manager Luke Higley and office manager Pete Jacks. We would highly recommend Brattleboro Subaru!!!!! More

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Excellent Experience - 2017 Subaru Crosstrek Fantastic buying experience. We live 1 1/2 hrs away and had a family emergency at our scheduled time of pick up. Brattleboro Subaru did everything p Fantastic buying experience. We live 1 1/2 hrs away and had a family emergency at our scheduled time of pick up. Brattleboro Subaru did everything possible to make things go quickly and smoothly so we could tend to more important matters. Thanks to our sales representative Tom McFeeley who made things happen and assure they would be there for us. More

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One of my top five best birthday gifts We had bought my housemate's used Forester from Brattleboro Subaru a few years ago; the experience was marvelous, which is remarkable given how diffic We had bought my housemate's used Forester from Brattleboro Subaru a few years ago; the experience was marvelous, which is remarkable given how difficult my friend can be when it comes to purchases. My 2010 Forester had been giving us a bit of trouble over minor things, while the mileage was nearing 120,000. We came in to explore the possibilities and soon discovered we could upgrade to a new Forester with everything I wanted at an affordable price. John McLean, who had sold my friend her car, had me fill out the financial forms to see how much car I could manage. That was a great idea, so there would be no disappointments later. John also asked me plenty of questions about the features and even the car color I wanted. I had to settle for less than I wanted when I had purchased my previous (used) car. Following a thorough test drive during which John first showed me the EyeSight system/cruise control/Xmode, as well as the Blindspot indicators and the audio system, etc. while he drove the car. That approach helped me feel more comfortable when I took over the rest of the test drive, which included a run on Rt. 91. Seeing the car's stability even in the mud impressed me, as did all the other safety features and the incredible sound system. I also fell in love with the Jasmine Green. I had already purchased four previous Foresters, so the car does sell itself. This latest model put all the others to shame, as it gave me many of the same or similar features my uncle has on his luxury cars (Audis, Jaguars, Mercedes). John excels when it comes to preparing and carrying out a test drive; he thinks of every contingency to give each customer what he/she needs and loves. He comprehends how emotional a car purchase can be, especially when dealing with music lovers. That attention to detail proves invaluable when making such a large purchase. We take lots of trips, which John knew, so we want comfort, safety and easy access to our music. I also appreciate John's friendly, calm demeanor; he rolls with the punches while maintaining his upbeat attitude. We were supposed to pick up my new car on a day that was forecast to include a serious snowstorm. Despite having a packed schedule, John and his colleagues accommodated most of us the day before the storm without skipping a beat. Not only did John go over all the features and setup functions with each customer, but he also filled my tank with gas while I signed all the paperwork. The entire staff seems accommodating and gracious, which makes the whole experience so much more pleasant than most major purchases. Everything at Brattleboro Subaru is straightforward, without all the games and gimmicks, as well as the high-pressured, often obnoxious approaches employed by all too many car dealers. I recommend this dealer to everyone I meet, just as I always give rave reviews to my Foresters. More

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Amazing experience!! Last weekend my husband and I took a drive from upstate NY to pick up our Subaru Forester from Brattleboro Subaru. From start to finish an amazing, e Last weekend my husband and I took a drive from upstate NY to pick up our Subaru Forester from Brattleboro Subaru. From start to finish an amazing, enjoyable car leasing experience!!! Yes, I am using enjoyable and car leasing in the same sentence. Our first contact via the internet was with Mike Masters. It was a quick negotiation and lock on a priced (great one at that) with no gimics, nonsense or games. Within 48 hours we were greeted at the door by Tom McFeeley who was awaiting our arrival. He finalize our sale and gave us a thorough introduction to our new vehicle. I really appreciated the time and attention he took to be sure we were familiar with our vehicle before leaving the dealership. We wrapped up our financial portion with Jason Posternak who helped us navigate and finalize our lease in a well organized and thorough fashion. Before we departed we were greeted by Luke Higley, general manager, who made sure we were comfortable and well satisfied with our experience. Everyone else we meet along the way was friendly and courteous, and the dealership made us feel relaxed like we were visiting old friends. New York dealerships should take a page from Brattleboro Subaru's customer service handbook. I would highly recommend everyone take the drive to visit Brattleboro Subaru, it is well worth your time. I look forward to visiting them in the future when I am ready to make my next purchase. More

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Friendly and helpful I began my search with a phone call to Brattleboro Subaru. Laura Chapdelaine took my call and very quickly gave me some interesting things to conside I began my search with a phone call to Brattleboro Subaru. Laura Chapdelaine took my call and very quickly gave me some interesting things to consider. She asked really good questions. After the call, I knew I wanted to work with her. I did not feel pushed around at all, and in fact, looked forward to meeting her! We did the deal so quickly: Laura found the perfect car for me, managed the details quickly and had me in my new car within days! I enjoyed her friendly, knowledgeable service. More

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Personalized service and attentional. Above and beyond! I have been leasing cars for almost 20 years and I can say with certainty that this was by far the best experience I have ever had. Laura worked with I have been leasing cars for almost 20 years and I can say with certainty that this was by far the best experience I have ever had. Laura worked with a sense of urgency, care, and attention to detail that you just don't expect from a car dealership. She quickly established trust and worked with me on some tricky details but never made me feel like we were asking too much of her or the dealership. Laura's approach was never overbearing and she never applied pressure on us in any way. Reach out to Laura with any and all of your car buying needs. More

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They pulled off the seemingly impossible I emailed Marie with a bit of a tough situation. I have bad credit due to a voluntary repo a few years ago, along with some other issues. Ontop of th I emailed Marie with a bit of a tough situation. I have bad credit due to a voluntary repo a few years ago, along with some other issues. Ontop of that I only had about $1,500 cash and no trade. My current car was done with the inspection about to run out in about a week. After talking back and forth through email, Marie personally called me and went over their bad credit financing, some possible options for vehicles, as well as more details about what I was looking for. I went to Brattleboro Subaru and met with John who Marie had explained my situation too. Marie came down and introduced herself and offered to help in any way she could. John was great. He listened to me on what my budget was, as well as what I would and would not want in a vehicle. We took a look at some options that might work. After running my credit, it looked like we'd be doing financing through credit acceptance and I had some options for vehicles. Surprisingly with an extra push from the dealership, they were able to get me approved for conventional financing, with only $1,500 down with a payment that fit my budget. I ended up with a very clean, one owner 2012 subaru impreza sport. It also is a Subaru Certified Pre owned, which means I ended up with a full warranty, as well as road side assistance. Going into this situation I completely expected to either end up with a vehicle I really did not like, a huge down-payment, or a monthly payment I just couldn't manage. Now I'm well on my way to rebuilding a credit, with a car I actually enjoy and a payment I can afford! More

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This is a terrific team! This had to have been the best car-buying experience of my life! Each person I worked with to put the deal together was fantastic. Laura, Marie, Nate, This had to have been the best car-buying experience of my life! Each person I worked with to put the deal together was fantastic. Laura, Marie, Nate, Luke, and Niz-- you are all very professional and fantastic representatives of your company. I have a Forester now that I absolutely love and that is the perfect fit for my family and our budget. Thank you so much-- we'll see you next time we buy a car. You are our car dealer for life! More

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