Luke Lien | Page 30

Trustworthy Service I get the sense that I was listened to, and that what I needed was put first. That makes me feel comfortable and confident when I bring my car to Lut I get the sense that I was listened to, and that what I needed was put first. That makes me feel comfortable and confident when I bring my car to Luther Acura for service. Some people wonder why I would bring my car back to the dealership for a tire replacement, and I tell them that I get an inspection on my car so I can make informed decisions, a shuttle or a loaner car so I can minimize time away from work, and the confidence that the work is done right. More

by WW Verified Customer Verified Customer

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Not interested in addressing the principle issue I specifically called out an issue with my brakes (unable to be depressed at specific times), that issue was ignored. They are more interested in sell I specifically called out an issue with my brakes (unable to be depressed at specific times), that issue was ignored. They are more interested in selling wiper blades. More

by stewart.woodman Verified Customer Verified Customer

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MDX shifting We were experiencing some rough shifting on our MDX. They did a software update and changed the fluid. That and along with taking it out of "sport" mo We were experiencing some rough shifting on our MDX. They did a software update and changed the fluid. That and along with taking it out of "sport" mode seems to have taken care of it. I think the 9 speed transmission shifts at a much quicker rate too. The technicians drove comparable MDX's to make sure they shifted the same, which I thought was a good idea. More

by JOHN.ROSE.HAGEN Verified Customer Verified Customer

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Fixed my Acura TLX damaged wheel I hit some debris on the highway and damaged one the wheels on my TLX. Called the dealership and they fitted me in straight away. Ordered and fitted a I hit some debris on the highway and damaged one the wheels on my TLX. Called the dealership and they fitted me in straight away. Ordered and fitted a new wheel and quickly got me back on the road again. They also offered me a loaner car, but I didn't need it on this occasion. Great service and great people to deal with. More

by britsthree Verified Customer Verified Customer

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Excellent service I recently moved to the the Twin Cities from the Kansas City area and was pleased to find that the service I received at White Bear was excellent, per I recently moved to the the Twin Cities from the Kansas City area and was pleased to find that the service I received at White Bear was excellent, personal and thorough, as I had come to expect from the dealership where I had purchased my 2016 Outback in Kansas. I look forward to a continuing relationship with White Bear for my Subaru service. More

by wstone Verified Customer Verified Customer

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MDX - Awesome Car Been driving the MDX for many years - it has a smooth ride, lots of extras and most of all has great safety features. The White Bear Dealership team w Been driving the MDX for many years - it has a smooth ride, lots of extras and most of all has great safety features. The White Bear Dealership team was friendly and knowledgeable. More

by EAMURSKO Verified Customer Verified Customer

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Periodic Servicing I was greeted promptly and courteously, and given a good estimate of the likely costs and time to be incurred before agreeing to anything. The work w I was greeted promptly and courteously, and given a good estimate of the likely costs and time to be incurred before agreeing to anything. The work was actually completed more quickly and at a slightly lower cost, always much appreciated! More

by WUGGAZER Verified Customer Verified Customer

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Major service visit Completed the 160K mile update. Gave me peace of mind. Luke reviewed all services with me, and work was completed in less time than anticipated. Completed the 160K mile update. Gave me peace of mind. Luke reviewed all services with me, and work was completed in less time than anticipated. More

by Sally Verified Customer Verified Customer

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Luke made the entire experience quick, easy, and simple! Luke was very attentive during the entire process. He is also very knowledgeable. Luke also understands the different personalities and needs of his c Luke was very attentive during the entire process. He is also very knowledgeable. Luke also understands the different personalities and needs of his clients. He made me feel very relaxed and removed any apprensions I may have had. Luke also went out of his way to make sure my vehicle service was completed sooner than promised. More

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New tire repalcement I had a tire replaced (with a nail in it) with a new tire purchased through the dealership. It took an hour. This was good deal longer than expected. I had a tire replaced (with a nail in it) with a new tire purchased through the dealership. It took an hour. This was good deal longer than expected. Also, they normally wash the car in conjunction with any service provided. Yet, they failed to offer this service on this occasion. More

by MILES4048 Verified Customer Verified Customer

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