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Luke Nielsen

Overview Reviews (171) Inventory (412)

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Luke Nielsen

Service Advisor

Zeigler Hyundai of Racine

13313 Washington Ave
Mount Pleasant, WI 53177

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4.8

171 Reviews

Overview Reviews (171) Inventory (412)

4.8

171 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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171 Reviews of Luke Nielsen

January 12, 2026

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Employee Rating

Multiple issues! Didn't actually fix issue. Refused to give rental car for work being done until we had to speak to manager who also gave us a hard time about getting Didn't actually fix issue. Refused to give rental car for work being done until we had to speak to manager who also gave us a hard time about getting a rental. Wouldn't take our car when we brought when issue was actually happening. Poor customer service. Will not be using dealership again. More

by seanndunk

Verified Customer

Recommend Dealer

Other Employees Tagged: Luke Nielsen

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Jan 13, 2026 -

Zeigler Hyundai of Racine responded

Hello, Customer satisfaction is a top priority for us. I would like the opportunity to speak with you about your experience with our Service Team regarding the repairs performed, the rental car process, and the customer service you received. Could you please email me your preferred contact information so we can discuss your feedback at your earliest convenience? Thank you, Marcin Dabrowsky General Manager marcindabrowsky@zeigler.com

January 11, 2026

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Employee Rating

I was pleased with customer service while waiting in the lounge while they working on my suv lounge while they working on my suv More

by SHARON3ANGELS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Herberth Aguilar

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Jan 12, 2026 -

Zeigler Hyundai of Racine responded

We appreciate you sharing your experience with our customer service and lounge. Thank you for choosing Zeigler Hyundai of Racine.

January 09, 2026

Dealership Rating

Employee Rating

I have come there often actually always and dealt with Chad who is wonderful. Luke was great as well. Just wish there were more deals for frequent visitors who are loyal to service. I am also going to get Chad who is wonderful. Luke was great as well. Just wish there were more deals for frequent visitors who are loyal to service. I am also going to get another Hyundai in the future not now. Anyway excellent service staff. Amazing ambiance! More

by cleo2958

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Luke Nielsen

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Jan 10, 2026 -

Zeigler Hyundai of Racine responded

Thank you for your loyalty and positive comments about our team at Zeigler Hyundai of Racine. We appreciate your feedback regarding deals for frequent service visitors. Looking forward to assisting you with your future Hyundai purchase.

January 07, 2026

Dealership Rating

Employee Rating

Polite Handle the issue very good Explained before the service was done Interactive was good service was done Interactive was good More

by PHINE49

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Luke Nielsen

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Jan 08, 2026 -

Zeigler Hyundai of Racine responded

We appreciate your comments about our service interactions. Zeigler Hyundai of Racine values clear communication and customer care. Thank you for sharing your experience.

December 31, 2025

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Employee Rating

Very friendly, gave all needed details and was right on point on wait time. Great coffee machine! point on wait time. Great coffee machine! More

by acaulley22

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Luke Nielsen

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Dec 31, 2025 -

Zeigler Hyundai of Racine responded

We appreciate your kind words about our team's service and the coffee machine at Zeigler Hyundai of Racine. Thank you for sharing your experience with us.

December 31, 2025

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Employee Rating

Thank you for the continued 5 star service every time I get my car worked on here! Shout out to Luke Nielsen for being my go to service advisor! Thank you all and happy new years! get my car worked on here! Shout out to Luke Nielsen for being my go to service advisor! Thank you all and happy new years! More

by Shelby K

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 31, 2025 -

Zeigler Hyundai of Racine responded

We appreciate your loyalty and kind words. Our team at Zeigler Hyundai of Racine is here whenever you need service. Wishing you a happy new year as well.

December 23, 2025

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Employee Rating

The staff was friendly, available, and quick to answer my questions. I will go here again. questions. I will go here again. More

by brendansaunders13

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 24, 2025 -

Zeigler Hyundai of Racine responded

Thank you for your kind words. We're glad our team could assist you efficiently. We look forward to helping you again at Zeigler Hyundai of Racine.

December 18, 2025

Dealership Rating

Employee Rating

This dealership believes in customer satisfaction. Fro a sales to service-Ziegler always treats me with respect and honesty. Fro a sales to service-Ziegler always treats me with respect and honesty. More

by ASTHEPAGESTURNSLOWLY

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Luke Nielsen

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Dec 19, 2025 -

Zeigler Hyundai of Racine responded

We appreciate your recognition of our team's commitment to respect and honesty at Zeigler Hyundai of Racine. Thank you for choosing us.

December 17, 2025

Dealership Rating

Employee Rating

Luke was my service exp[ert for the past visit----------very please-----bnio need to say more visit----------very please-----bnio need to say more More

by HETRICK0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 17, 2025 -

Zeigler Hyundai of Racine responded

We appreciate your feedback and are glad our team could assist you. Thank you for choosing Zeigler Hyundai of Racine.

December 16, 2025

Dealership Rating

Employee Rating

Very courteous, efficient, and thorough. Was done in the time frame I was expecting and I would return again! Was done in the time frame I was expecting and I would return again! More

by Robnnora

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Luke Nielsen

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Dec 16, 2025 -

Zeigler Hyundai of Racine responded

We appreciate your feedback and are glad our team met your expectations at Zeigler Hyundai of Racine. Thank you for choosing us. We look forward to assisting you again.

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