Lyle Etzwiler | Page 2

"April Fools Day 2017" The service department at Win Kelly is "horrible." I would not recommend any of my family or friends to purchase a vehicle or get a vehicle serviced. The service department at Win Kelly is "horrible." I would not recommend any of my family or friends to purchase a vehicle or get a vehicle serviced. Both times I dropped my vehicle off my car sat until 4:00pm one day and 3:00pm another day with no phone call from service advisor and no work on my vehicle. I'm contacting GMC with ALL my concerns that Win Kelly alleges they can't find anything. I have had nothing but poor service from the service advisors. I had to ask for the service director both times. Win Kelly service advisors need to get rid of the,"I don't care attitude." More

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Horrible Service Dropped my 2006 Cadillac DTS off on June 3rd. It was not moved in for diagnosis until June 11th. I was lied to and misled as to why it took so long Dropped my 2006 Cadillac DTS off on June 3rd. It was not moved in for diagnosis until June 11th. I was lied to and misled as to why it took so long. I was lied to about work to be done and the associated costs. This was a horrible experience and I will never take another vehicle and I will warn anyone who will listen. More

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Great service experience I recently moved back to Columbia and I took my Terrain in for service at Win Kelly. I was very surprised to see their new renovated dealership. It lo I recently moved back to Columbia and I took my Terrain in for service at Win Kelly. I was very surprised to see their new renovated dealership. It looks beautiful. My service visit was quick, price was just what I was expecting, no surprises. People in the service department were super friendly and made me feel very welcome. I'm so happy to have a local dealer I can trust and rely on, thanks Win Kelly for the great experience. More

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Service Recall Experience I took my Saturn Ion to Win Kelly Service on 07/24/14 with a scheduled appointment for the GM ignition recall. When I returned 8 hours later to pick I took my Saturn Ion to Win Kelly Service on 07/24/14 with a scheduled appointment for the GM ignition recall. When I returned 8 hours later to pick up my car, I was informed by David Johnson that my car wasn’t even looked at. David Johnson (Lane Manager) did not apologize nor offer any legitimate reason why my car was not serviced. I left with my car and a very bad impression of the Win Kelly Service Department. First thing the next morning, Lyle (Service Manager) called to apologize for the terrible treatment I received the day before. He assured me that he and Kevin Bell (Managing Partner) take very seriously their customers’ concerns. Within 24 hours of my conversation with Lyle, my Saturn was serviced for the recall. Based on my dealings with Lyle (Service Manager) I would give Win Kelly Service Department 5 stars. David Johnson is a 1 star, if that. Thank you, Lyle. More

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Thanks! Great customer service from Mike and Lyle! They made sure I was happy and felt like a valued customer! I will definitely continue to take my GMC Aca Great customer service from Mike and Lyle! They made sure I was happy and felt like a valued customer! I will definitely continue to take my GMC Acadia there for service. More

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