My service was great!
I will definitely come again. Michael Wyre was super nice and explained everything properly
I will definitely come again. Michael Wyre was super nice and explained everything properly
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by SHERIKAMYLES
Verified Customer
Verified Customer
Service Price Transparency
May 08, 2023 -
Werner Kia responded
Thank you so much for your positive review! We are so glad that Michael was both kind and informative throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
I had great problem solvers with Michael Wyre, Service
Mgr and Destinee Washington, Service Advisor. They were very efficient and prompt is solving my problems.
Mgr and Destinee Washington, Service Advisor. They were very efficient and prompt is solving my problems.
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by Glylette
Verified Customer
Verified Customer
Service Price Transparency
May 04, 2023 -
Werner Kia responded
Glylette,
Thank you for taking the time to leave us this positive review! Offering quality and efficient service is so important to us, and we are glad that Michael and Destinee provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Destinee Washington is very unprofessional and do not
know how to talk to customers one
know how to talk to customers one
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by ealy1969
Service Price Transparency
May 08, 2023 -
Werner Kia responded
Hello,
Thank you for sharing your service experience with us and were sorry to hear of comments. We do apologize that your were not completely satisfied with your visit and the treatment you received from some of our staff.
If you would like to discuss further please contact us the dealership and ask for the Service Manager. Thank you!
They did quite well.
Made a small mistake and then worked hard, and pleasantly to correct it.
Made a small mistake and then worked hard, and pleasantly to correct it.
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by QUEKING7427
Verified Customer
Verified Customer
Service Price Transparency
May 01, 2023 -
Werner Kia responded
Thank you for taking the time to leave us this 5-star rating! We are so glad that our team took great care of you. Our guests' satisfaction is our utmost priority. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Very professional, friendly, and efficient.
There aren’t enough good things to say, and nothing negative.
There aren’t enough good things to say, and nothing negative.
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by WILLASCHATZ
Verified Customer
Verified Customer
Service Price Transparency
May 01, 2023 -
Werner Kia responded
Willaschatz,
Thank you for taking the time to leave us this 5-star rating! We are happy to hear that our team could provide you with quality and efficient service throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
We had to drive an unsafe car for almost a month before
we could get an appointment. The service dept. told us it was unsafe to drive We ask for an explanation in the service dept. and got a different an
we could get an appointment. The service dept. told us it was unsafe to drive We ask for an explanation in the service dept. and got a different answer from three different people. When we called for an appt. sometimes 2 or 3 times a day it took almost a week before we received a call.
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by MORANWB
Verified Customer
Verified Customer
Service Price Transparency
May 01, 2023 -
Werner Kia responded
Hello,
Thank you for your review and we do apologize for the lack of communication on your service visit. Please contact,
Brian Gorniak at (850)407-6109 at your earliest convenience. Thank you!
Had a great recent visit with Johnathan!
I was able to come in as a walk in and receive prompt service.
I was able to come in as a walk in and receive prompt service.
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by 1ladypayne
Verified Customer
Verified Customer
Service Price Transparency
Apr 28, 2023 -
Werner Kia responded
Thank you so much for your positive review! We are happy to hear that Jonathan could provide you with a smooth and efficient experience. It is our pleasure to assist you in any way possible. We hope to see you again the next time you are in need of automotive service.
Destinee Washington listens to my Sorento needs and
provide great customer service every time we need something fix. Could be just me, but some of the gentlemen in the service department need to smile
provide great customer service every time we need something fix. Could be just me, but some of the gentlemen in the service department need to smile a little bit more when clients enter their area and ask for assistance. As well as the ones on parts. Perhaps, it was a busy day , not sure. Once again, we appreciated Destinee and Werner Kia Help. Thank you.
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by justme
Verified Customer
Verified Customer
Service Price Transparency
May 01, 2023 -
Werner Kia responded
Hello,
Thank you for your review. Were happy to hear that Destinee was a big help during your visit and provided great customer service.
We do appreciate your feedback regarding the service team and we will forward your comments to our management team. Thank you!
The service by Tim Fessler was very professional.
Service was provided in a very timely manner. I will definitely return for my next scheduled service
Service was provided in a very timely manner. I will definitely return for my next scheduled service
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by MGRADYUWOOD
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
JOSH FUTRELL, BILAL STEVENSON, T Fessler
Apr 28, 2023 -
Werner Kia responded
Thank you so much for your positive review! Offering quality and efficient service is so important to us, and we are glad that Tim provided you with nothing less. It is our pleasure to assist you in any way possible. We look forward to continue providing you and your vehicle with our best care in your visits to come!
Tim Fessler in the service department is great.
He communicates step by step the process and what’s going on with my vehicle, much appreciated.
He communicates step by step the process and what’s going on with my vehicle, much appreciated.
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by Lovemorehate
Service Price Transparency
Other Employees Tagged:
Tim Fessler
Apr 26, 2023 -
Werner Kia responded
Thank you for leaving Tim this positive review! We are so glad that he took great care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that he and the team may help you with.
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