I love Kia and the service department and the fact that
the service person was able to text and communicate with me even if I didn’t drop my vehicle off myself Mike WYRE was awesome.
the service person was able to text and communicate with me even if I didn’t drop my vehicle off myself Mike WYRE was awesome.
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by BRENETTEJONES
Verified Customer
Verified Customer
Service Price Transparency
Apr 26, 2023 -
Werner Kia responded
Thank you so much for your positive review! Offering thorough ad efficient service is so important to us, and we are glad that Michael provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
I initially had a problem with the service that I
received, but everything was corrected to my satisfaction. Thanks again for your help and being a man of your word Michael.
received, but everything was corrected to my satisfaction. Thanks again for your help and being a man of your word Michael.
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by WYSTERIA296
Verified Customer
Verified Customer
Service Price Transparency
Apr 26, 2023 -
Werner Kia responded
Thank you for leaving Michael this positive review! We are happy to hear that he took great care of you. Our guests' satisfaction is our utmost priority. Please do not hesitate to give us a call if you ever have any further questions or concerns.
every time i go there something goes wrong.
and to get the problem fixed is a huge problem .
and to get the problem fixed is a huge problem .
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by JACK192131
Verified Customer
Verified Customer
Service Price Transparency
May 04, 2023 -
Werner Kia responded
Hello,
Were so sorry to hear that your issues with your vehicle were not fixed. Please contact our dealership and ask for the service manager so we get your issues resolved. Thank you!
The service is always excellent and they are great on
answering any questions you have. Their estimated wait time is also usually spot on too which I appreciate. The lounge isn't my favorite - it tends t
answering any questions you have. Their estimated wait time is also usually spot on too which I appreciate. The lounge isn't my favorite - it tends to have a very loud TV on and there isn't a great place to find quiet if you need it for work or want to read.
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by KMTHOMAS06
Verified Customer
Verified Customer
Service Price Transparency
May 04, 2023 -
Werner Kia responded
Thank you for your 5-star rating! We appreciate your feedback and we will forward your concerns with the customer lounge to our management team. Thank you!
Everyone there is always friendly, only took two hours
for my oil change and inspection .
for my oil change and inspection .
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by lydia_beth
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
JOSH FUTRELL, BILAL STEVENSON, Tim Fessler
Apr 19, 2023 -
Werner Kia responded
Lydia,
Thank you so much for your positive review! We are happy to hear that our team could consistently provide you with top-notch service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Michael did the best he could to help us out, but when
your sunroof goes flying off and you are without your car for over a three weeks its hard to be understanding. They did supply me with a rental but
your sunroof goes flying off and you are without your car for over a three weeks its hard to be understanding. They did supply me with a rental but I never knew when my car would be ready, I was told one day, then the end of the week, and then the following Monday. Very Frustrating.
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by rjsword
Verified Customer
Verified Customer
Service Price Transparency
May 04, 2023 -
Werner Kia responded
Hello,
Were very sorry to hear of your issue with the sunroof. We do apologize for the delay on getting this fixed.
If you would like to discuss further, please contact us at the dealership and ask for the service manager. Thank you!
Everyone is always so helpful and nice.
I’ve had 3 kias and so far I’ve always had a great experience.
I’ve had 3 kias and so far I’ve always had a great experience.
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by A17quiceno
Verified Customer
Verified Customer
Apr 17, 2023 -
Werner Kia responded
Thank you so much for your wonderful review! We are delighted that our team could consistently provide you with a top-notch experience. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if we may ever be of further service to you!
Service advisor greeted me immediately upon arrival.
Excellent service and job was completed as stated.
Excellent service and job was completed as stated.
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by beverlyspringer11
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Johnathan
Apr 17, 2023 -
Werner Kia responded
Beverly,
Thank you for taking the time to leave us this positive review! We are happy to hear that our team took great care of you and your automotive needs. It is our pleasure to serve you. If there is ever anything more that we may help you with, please do not hesitate to give us a call.
Always comes through and always quick and easy
Also
provides shuttles to location of your choosing
provides shuttles to location of your choosing
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by shantimiller33
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
RUSSELL GRIFFIN
, BRIEANNE BAFIK, JOSH FUTRELL, BILAL STEVENSON
Apr 17, 2023 -
Werner Kia responded
Thank you for your 5-star rating! We are so glad that our team could provide you with the quality care that you deserve. It is our pleasure to assist you in any way possible. We hope to see you again the next time you are in need of automotive service!
Always comes through and always quick and easy
Also
provides shuttles to location of your choosing
provides shuttles to location of your choosing
More
by shantimiller33
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
RUSSELL GRIFFIN
, BRIEANNE BAFIK, JOSH FUTRELL, BILAL STEVENSON
Apr 17, 2023 -
Werner Kia responded
Thank you for your 5-star rating! We are so glad that our team could provide you with the quality care that you deserve. It is our pleasure to assist you in any way possible. We hope to see you again the next time you are in need of automotive service!