The video inspection that KIA sends is very top notch.
The technicians do a wonderful job in taking their time to explain the condition of the vehicle being serviced.
The technicians do a wonderful job in taking their time to explain the condition of the vehicle being serviced.
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by Colerobbie
Verified Customer
Verified Customer
Service Price Transparency
Apr 17, 2023 -
Werner Kia responded
Thank you so much for your positive review! Offering thorough and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
I guess 2.
5 hours isn't that long of a wait for an 8AM appointment and sometimes the wait is all day. They were very courteous and not overzealous on the upsell
5 hours isn't that long of a wait for an 8AM appointment and sometimes the wait is all day. They were very courteous and not overzealous on the upsell.
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by GeorgiaGuy
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
JOSH FUTRELL, BILAL STEVENSON
May 04, 2023 -
Werner Kia responded
Were sorry to hear of your disappointment and we do apologize for the wait time that occurred during your service visit.
Please contact us at the dealership if you would like to discuss further.
It was easy to schedule.
Mike was amazing and communicated well the whole time. I always look forward to seeing him and his shiny bald head. The inspection video was perfect.
Mike was amazing and communicated well the whole time. I always look forward to seeing him and his shiny bald head. The inspection video was perfect.
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by peyton.price5
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
JOSH FUTRELL, BILAL STEVENSON
Apr 17, 2023 -
Werner Kia responded
Peyton,
Thank you for laving Mike this positive review! Offering quality and efficient service is so important to us, and we are glad that Mike provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that he and the team may help you with.
It took over a week almost two to complete the
maintenance repairs.
Care runs fine afterword's.
Thank you.
maintenance repairs.
Care runs fine afterword's.
Thank you.
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by jab688
Verified Customer
Verified Customer
Service Price Transparency
May 04, 2023 -
Werner Kia responded
Hello,
Thank you for sharing your comments wit h us. We do apologize for the delay on getting the repairs done.
If you have any questions or concerns, please contact us at the dealership. Thank you!
Good experience, service dept.
friendly and helpful. Waiting room is nice but wished the tv was on a different channel.
friendly and helpful. Waiting room is nice but wished the tv was on a different channel.
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by BETTIEBOOP
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
JOSH FUTRELL, BILAL STEVENSON
Apr 17, 2023 -
Werner Kia responded
Thank you for your time and feedback. We are glad that our service team took great care of you throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Dealer makes waiting comfortable, just need to improve on
wait time. When appointment is made keep car on schedule.
wait time. When appointment is made keep car on schedule.
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by cseibert67
Verified Customer
Verified Customer
Service Price Transparency
May 04, 2023 -
Werner Kia responded
Hello,
Thank you for your feedback. We do apologize for the wait time that occurred during your service visit. Please contact us at the dealership if you would like to discuss further. Thank you!
Destinee Washington was my contact when I brought my
Telluride in for a scheduled appointment. Very positive and smiling, made sure I was taken care of during the service of my SUV. Only concern was the
Telluride in for a scheduled appointment. Very positive and smiling, made sure I was taken care of during the service of my SUV. Only concern was there was moisture noted on the oil pan , when I asked about it I did not get a clear explaination. SUV has not been off road and has 24000 miles so this makes me concerned. I expected a better,clearer explanation.
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by jnc_adm
Verified Customer
Verified Customer
Service Price Transparency
Mike Wyre was an excellent lane manager and make sure
that my truck was serviced to perfection and cleaned.
I would certainly recommend anyone to come to him for ALL their service needs.
Cametra B.
that my truck was serviced to perfection and cleaned.
I would certainly recommend anyone to come to him for ALL their service needs.
Cametra B.
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by Cametra95
Verified Customer
Verified Customer
Service Price Transparency
Apr 12, 2023 -
Werner Kia responded
Cametra,
Thank you for leaving Mike this positive review and recommendation! We are so glad that he took great care of you and your automotive needs. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
They are helpful and easy to get in contact with.
In addition, the staff was friendly, and they were able to get my car back to me the same day.
In addition, the staff was friendly, and they were able to get my car back to me the same day.
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by CHRISTIAN
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Destinee
Apr 10, 2023 -
Werner Kia responded
Christian,
Thank you for sharing the positive experience you had with us! We are so glad that our team could provide you with quality and efficient service. It is our pleasure to assist you in any way possible. We hope to see you again the next time you are in need of automotive service!
Great work, friendly people, John went about and beyond
and very knowledgeable of the cars!
and very knowledgeable of the cars!
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by sandrabarber1969
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
JOSH FUTRELL, BILAL STEVENSON
Apr 10, 2023 -
Werner Kia responded
Sandra,
Thank you so much for your positive review! We are happy to hear that John could provide you with 5-star service. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.
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