MICHAEL WYRE | Page 7

Service was really great ! I have no complaints! They were very explanatory,informative, and detailed. I have no complaints! They were very explanatory,informative, and detailed. More

by stefaniromaine2 Verified Customer Verified Customer

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For starters, I dropped my car off on Sunday August 27th around 7:30/8pm. I had to have my vehicle towed there. Monday came around and I called to notify them of my car and I was assigned an advisor named M around 7:30/8pm. I had to have my vehicle towed there. Monday came around and I called to notify them of my car and I was assigned an advisor named Mike (Michael). He initially spoke with my mother, and then gave me a call and We spoke briefly. He advised me that he'd notify me as soon as my car was inspected. Keep in mind, he never set a time frame "expectation" so I assumed perhaps the following day they'd be able to tell me what is wrong with the vehichle. On Tuesday I went into Kia, however Michael wasn't there, so I spoke with another advisor named Tim. -- Tim went on to advise me that my car was in the garage and last on the list for that day. However, since there was a hurricane coming the following day on Wednesday, he mentioned that if it did not get looked at on Tuesday, it should be by Thursday the latest. So, I gave it until Friday to go up there, since I hadn't heard from them on Thursday. Friday I was advised that my vehicle had never been inspected and that they were "behind" on service and pretty much booked until January... From there, Werner Kia lost all credibility in my book. There was no time frame that they could give me on when my car could be inspected. It had sat there all that time with them knowing that and they never told me anything. So, that following week I made arrangements for my car to be towed to a nearby Uhaul and from there I got a Uhaul truck & trailor to drive my car myself down to Broward County, FL so that it can be inspected by another Kia Dealership. It was on Tuesday (the day after Labor Day) that I went into the Werner to pick up my vehicle and Michael mentioned that my car had been "Partially inspected" but not all the way. Whatever that means. He spoke on how they just needed a little bit more time to diagnose the issue, but a week without a car in Tallahassee is a long time for a college student. Plus, I wouldn't know how long I'd be without my car. Mike said that he believes that the issue with my car may be covered under warranty (being that I have a Kia Optima experiencing engine problems). But for now, we'll never know and I do not recommend this establishment. More

by MONISHA Verified Customer Verified Customer

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Friendly customer service, Staff took the time check to see my warranties expired on my vehicle. see my warranties expired on my vehicle. More

by JPWARREN70 Verified Customer Verified Customer

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Went in to check my A/C because it wasn’t working service was slow and the problem was not resolved. was slow and the problem was not resolved. More

by mkentyra Verified Customer Verified Customer

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Overall a great service experience. Granted, it was a simple task - programming the second key, but a very welcoming, informative interaction. Granted, it was a simple task - programming the second key, but a very welcoming, informative interaction. More

by MCKUHEN214 Verified Customer Verified Customer

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Nothing special. Center is run down and in poor shape. Entire dealership needs to be replaced. Center is run down and in poor shape. Entire dealership needs to be replaced. More

by BOBSEMAIL59 Verified Customer Verified Customer

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If you are waiting in the reception area for your car, which you dropped off at 10AM, you shouldn't be the one initiating communication to work out what's happening to your car when 1pm rolls around, then which you dropped off at 10AM, you shouldn't be the one initiating communication to work out what's happening to your car when 1pm rolls around, then 3pm, then 4pm. Honest communication could be improved. This is the only Kia dealership in town so having them work on the car is the only option if you want "official" Kia service. If there was another location, I'd have gone there. It was over $200 to change out a $20 part that took maybe 20 minutes. More

by KIA6 Verified Customer Verified Customer

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The guys in the garage working on cars always seem to know what they are doing know what they are doing More

by fgavinrust Verified Customer Verified Customer

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Need to improve communication with customer re: status of repair / maintenance. Also double check minimum maintenance checklist. repair / maintenance. Also double check minimum maintenance checklist. More

by khayter5980 Verified Customer Verified Customer

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I got 2 recalls fixed and now my engine light is on and I’ve been trying to call to see if they can help me and figure out what my engine light is on. None of my lights were on before I came there. I’m not I’ve been trying to call to see if they can help me and figure out what my engine light is on. None of my lights were on before I came there. I’m not blaming anyone I just wanted some help and the service manager acted like he cared. More

by SHAUNA MITCH Verified Customer Verified Customer

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