MICHELLE OWEN

Chevrolet of Everett responded

Thank you for the great review. I'm glad Michelle, Derek, and Maxwell helped make your experience a positive one and that you felt welcomed from the moment you arrived. Enjoy your new-to-you truck, and we appreciate you recognizing both our team and the clean, comfortable environment we work hard to maintain.

Chevrolet of Everett responded

Thank you for sharing this. I'm glad James took the time to understand what you were looking for and made the experience feel comfortable instead of pressured. We also appreciate you recognizing Michelle and Derek, and we'll keep working to make the pricing side just as clear as the rest of your Better Experience.

Chevrolet of Everett responded

Thank you for the great review. I'm glad Michelle, Maxwell, and the team gave you the time and space to test multiple cars until you found the perfect one. That's exactly the kind of patient, no-rush Better Experience we want you to have.

Chevrolet of Everett responded

Thank you for making the trip to buy your truck from out of state. I'm glad Maxwell helped make it easier by driving it to Seattle and meeting you at the airport. We appreciate you recognizing Michelle and Derek as well, and we'll keep working to make the timing and process smoother while still delivering that Better Experience.

Chevrolet of Everett responded

What a fun one to read - and I love how you laid it out from meeting Kane to "boom" and driving home in your beautiful new car. That kind of smooth, straightforward experience is exactly what we want every time, and Kane, Michelle, and Derek will really appreciate the shoutout. Thanks for coming back to Chevrolet of Everett again.

Chevrolet of Everett responded

It means a lot that you've come back enough times to really know the team - and that kind of trust doesn't happen by accident. We'll make sure Kane and Michelle hear this, especially your note about the warm hellos and the straight-up transparency. Thanks for sticking with us and making the store feel a little more like home every time you stop in.

Chevrolet of Everett responded

Love hearing this-buying a car should feel easy, not stressful. I'm glad Kane Southey was able to jump in with swift help and that the whole team kept things upfront and honest while helping you find the right fit. We really appreciate the recommendation and look forward to seeing you again down the road.

Chevrolet of Everett responded

Glad we could help you get into your new pickup and make the trade-in feel fair-that matters. Michelle, Derek, and Maxwell will appreciate you calling them out; they work hard to keep things straightforward and make it all come together. Thanks for trusting us with both sides of the deal.

Chevrolet of Everett responded

I'm really sorry you've had to make multiple trips and still don't have this resolved-that's frustrating, and I get why it feels like you're being sent in circles. After purchasing a vehicle, you shouldn't be left chasing answers or pushed elsewhere without a clear path forward. We're going to take a closer look at what happened here with your visits and the handoff, because we need to own that experience and make it right. If you're open to it, please reach out to us directly-we want to help get this taken care of the way it should've been from the start.

Chevrolet of Everett responded

Really appreciate you sharing this. I'm glad Kane kept things straightforward and businesslike while still making the process enjoyable-that's a great combo. Thanks for the recommendation, and we'll be here whenever you're ready for the next one.