Capital Ford of Wilmington

They did nothing to investigate the obvious issues with the trucks suspension. Issues that were brought up a week after purchase and I have been fighting diligently to resolve for 5 months now. They kept i the trucks suspension. Issues that were brought up a week after purchase and I have been fighting diligently to resolve for 5 months now. They kept it a month and half and only drove it like 20 miles collectively just to be “unable to confirm”. Funny thing is anyone who drove it off the lot would have duplicated it when it bounced like a basketball leaving the lot. My truck has been in Service just about as long as I have driven it since purchase. I’ve been told by another Ford Dealer that I was screwed by these guys and advised by Ford corporate to seek legal action because they sold me a loaner and notated the car as new, directly lied to me about the length of warranty it came with and now refuse to fix any of the issues that shouldn’t be present on a 5 month old truck because it’s really a year and a half old with that much wear and tear even though it was supposedly “new” at the end of April. Is was overcharged for truck and then kicked in the face when all I had asked is to get what I paid for. More

Very professional, Robert helped me find my dream car in no time, he was very helpful and able to answer all of our questions! I would definitely recommend this dealership to everyone! no time, he was very helpful and able to answer all of our questions! I would definitely recommend this dealership to everyone! More

Excellent experience and very friendly staff. I don't plan on going to any other dealerships in the future for service. I don't plan on going to any other dealerships in the future for service. More

Great experience buying a new truck here. Trade price was fair. Like any other vehicle purchase, it took a while to get out the door, but nothing unusual. We drove from Myrtle Beach here to b Trade price was fair. Like any other vehicle purchase, it took a while to get out the door, but nothing unusual. We drove from Myrtle Beach here to buy and will do it again. More

Be dealing with Ford when they were downtown Wilmington. I had a great experience yesterday with my scheduler, Ryan. He did a fantastic job and will be a big asset to the company. I had a great experience yesterday with my scheduler, Ryan. He did a fantastic job and will be a big asset to the company. More

0 Stars. Stay away from this place. You would regret buying here. Horrible horrible results. Stay away from this place. You would regret buying here. Horrible horrible results. More

Sarah my service rep was outstanding; she helped me select the best tires for my F-150. She went the extra mile to insure I got the best value and product selection. She is professional and customer fo select the best tires for my F-150. She went the extra mile to insure I got the best value and product selection. She is professional and customer focused. More

On 5/14/2025 a mobile unit from Capital Ford came to my home to take care of a Emisson recall. The service tech was very professional and polite. He completed his check within fifteen minutes or so. home to take care of a Emisson recall. The service tech was very professional and polite. He completed his check within fifteen minutes or so. More

Excellent service. Service Manager and Mobile Technician were both a pleasure to work with. Highly recommend. Service Manager and Mobile Technician were both a pleasure to work with. Highly recommend. More