Mac Cumbur | Page 28

Excellent customer service, Daniel was extremely kind and informative. We LOVE LOVE LOVE our new KIA! informative. We LOVE LOVE LOVE our new KIA! More

by cama4774 Verified Customer Verified Customer

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I had an awesome experience at my service appointment, staff was friendly an on point.. especially the manager… staff was friendly an on point.. especially the manager… More

by Norise Verified Customer Verified Customer

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Dealership was clean. People were attentive and friendly. Lobby and waiting area were crowded but there was available seating People were attentive and friendly. Lobby and waiting area were crowded but there was available seating More

by John Verified Customer Verified Customer

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I did a bad experience with greenway Kia west in Orlando, FL they don’t care about the customers. They have a bad behavior with customers. They make me don’t like Kia car anymore. That was a bad experience f FL they don’t care about the customers. They have a bad behavior with customers. They make me don’t like Kia car anymore. That was a bad experience for me. More

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Service no good Oil change have to wait 2 hrs no good There break up your car and don't say anything There break up your car and don't say anything More

by ricky.gunness Verified Customer Verified Customer

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Greatest dealership I’ve ever been in. Thank you guys for making everything easy to us. Thank you guys for making everything easy to us. More

by albadrifarah5 Verified Customer Verified Customer

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I like them they work with you plus the dont take all day with your car with your car More

by Charlene Verified Customer Verified Customer

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Very nice people! ! It was a pleasure dealing with them. They were helpful and professional in helping us attain a car. ! It was a pleasure dealing with them. They were helpful and professional in helping us attain a car. More

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DO NOT SHOP HERE! The managers are running a scam and stealing customers money. They are making false promises that wind up costing their customers hundreds, if not th The managers are running a scam and stealing customers money. They are making false promises that wind up costing their customers hundreds, if not thousands of dollars. We purchased a hybrid minivan from here in June 2023. During negotiations we discussed the charger cable, which they claimed the vehicle had but then they couldn’t find it. The manager on duty told us “Don’t worry about it. We will get you one.” Since we purchased the vehicle, I have called once a week asking for an eta on the charger. Today, this female manager on duty told me, “We don’t have to get you one. You need to buy it yourself,” and hung the phone up on me. She was extremely rude and unprofessional. Take your business somewhere else! DO NOT SHOP HERE UNDER ANY CIRCUMSTANCES!!!! More

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I visited Kia Greenway West in Orlando on Saturday, May 20, 2023 to look at the 2023 GT Line Stinger and test drive the vehicle. Juan Villafane helped me with the test drive as well as preliminary numbers 20, 2023 to look at the 2023 GT Line Stinger and test drive the vehicle. Juan Villafane helped me with the test drive as well as preliminary numbers because I was sold on the vehicle and wanted to purchase it. I am a well qualified buyer with a credit score of nearly 800, a high paying career and minimal debt. I would qualify for any of the programs KIA had to offer. I visited Greenways website and filled out a question form for my trade in. I was trading in a 2010 Mercedes C300. I kept in touch with Juan throughout the week and let him know I would bring my vehicle on Friday, May 26, 2023 after work. As arranged I brought my car in to be inspected and after we would go over the numbers. The numbers we discussed were based on my internet price of $444 per month. Juan agreed to that price with $5000 cash down on May 20th via text message. The internet offer for my trade in was $5561 but after Juan consulted the person he referred to as his manager they now offered $4561 and $465 per month but now they wanted $7000 cash down! I told Juan I was not interested in that offer. He walked away to consult people huddled around a counter top and then came back with his “manager” who proceeded to call me a liar about my Mercedes. He accused me of lying about being in an accident with the car. I told him we were through talking after being called a liar. I told the manager I would take my business to a different dealership. The manager had the audacity to insult me further by yelling at me to go to another dealership and be "honest" about my vehicle. I told him I was done talking and proceeded to leave. The manager followed me out to my car in a very threatening manner and got in my face telling me something about the hood of my car being misaligned. I told him the discussion was over as far as I am concerned. He proceeded to tear up the deal in front of me and I got in my car and left. I will never recommend this dealership to anyone. Juan was great and deserved the sale. This “manager” cost Juan his commission and I would be shocked if I was the only one this manager has done this to. If you’re in the market for a KIA, go anywhere other than this dealership. It is toxic! More

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