Mack Butler | Page 19

Was able to get my service done quickly and full explanation of other items identified explanation of other items identified More

by MSMTJAMES Verified Customer Verified Customer

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The service department has done a lot to improve their services. The advisors really know what they’re doing. The advisors are very courteous and took the time to keep me informed on the progress of my ca services. The advisors really know what they’re doing. The advisors are very courteous and took the time to keep me informed on the progress of my car. More

by rusrob519 Verified Customer Verified Customer

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Too expensive…$90 for an oil change and $30 for a flat. Ouch. I wish it was more reasonable. Ouch. I wish it was more reasonable. More

by MORNIM Verified Customer Verified Customer

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We have been searching for an oil leak in my car for almost 2 months now. About a month ago they found the leak and told me that I needed a valve cover replaced, which we ordered (for over $600). Crai almost 2 months now. About a month ago they found the leak and told me that I needed a valve cover replaced, which we ordered (for over $600). Crain was supposed to call me to set an appointment after the part came in, which was the following Tuesday. A week after the Tuesday the part was due in we called and they said the part was in and scheduled an appointment for the following Tuesday. When I showed up to that appointment I was told it would be at least 3 days before they could work on it because the technician that has the expertise to work on my car had been assigned to finish a different car and wouldn’t be free until then. When I asked for a loaner car I was told that was not an option…so once again I took my car back (which is almost 30 minutes from my house each time I make this trip!!) and I was told they would call me as soon as possible to get me in. That was a week ago and I have again heard nothing. I’m hoping this review will maybe help get some progress on my car. I feel like I have been more than patient in this process, but this is becoming ridiculous. More

by JEFF.ANDERSON.21 Verified Customer Verified Customer

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Best experience with auto repair I have ever had! They were quick, responsive, understanding, caring, and got my Jetta back to me good as new. For as long as I’m in NWA I won’t use another dealership They were quick, responsive, understanding, caring, and got my Jetta back to me good as new. For as long as I’m in NWA I won’t use another dealership. More

by RICHE1 Verified Customer Verified Customer

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Always friendly, always professional. I honestly get way better service and professionalism than the Bentonville location. Most definitely worth the 30min drive from Bentonville. I honestly get way better service and professionalism than the Bentonville location. Most definitely worth the 30min drive from Bentonville. More

by Reveles.demetrio Verified Customer Verified Customer

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I want to thank the service advisors at Crain V W for helping me feel confident I’m making the right decisions when it come to repairs or more importantly preventive maintenance on my vehicle. Yes somet helping me feel confident I’m making the right decisions when it come to repairs or more importantly preventive maintenance on my vehicle. Yes sometimes it’s kinda pricey, maybe you can feel x cheaper somewhere else. But remember sometimes it’s important to have a VW certified mechanic to get the job done right. More

by PATTILOMBARDI1 Verified Customer Verified Customer

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Start to finish a reasonable time for the repairs needed. Will definitely be back for more. Will definitely be back for more. More

by patman282 Verified Customer Verified Customer

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They worked me in to get my car/key fob reprogrammed following my car keys being stolen. following my car keys being stolen. More

by KACEE.BODIFORD Verified Customer Verified Customer

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Courteous friendly kept updated on the time frame and where the technician was on the repair where the technician was on the repair More

by CHADSMITH1 Verified Customer Verified Customer

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