Mack Butler | Page 5

Took my 2017 Volkswagen Golf in for a repair to the coolant system on October 12th. It is now December 31st and they still have not completed service. Mack at the service counter seems to drop the ball coolant system on October 12th. It is now December 31st and they still have not completed service. Mack at the service counter seems to drop the ball time after time in getting the vehicle serviced and completed, as well as communicating what is going on. Andrew the service manager informed me via phone he would be calling me himself to ensure I had updates everyday between 1pm and 2pm, whether there was an update or not. That was December 23rd. I have yet to hear from him since. The only way I can find out any information is to go up there and then I get treated like I'm putting them out. Crain VW service seems to have no idea of what customer service is nor do they care. I will be taking all 3 of my VW vehicles to the new dealership in Rogers from now on. This is absolutely ridiculous. More

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Took my 2017 Volkswagen Golf in for a repair to the coolant system on October 12th. It is now December 31st and they still have not completed service. Mack at the service counter seems to drop the ball coolant system on October 12th. It is now December 31st and they still have not completed service. Mack at the service counter seems to drop the ball time after time in getting the vehicle serviced and completed, as well as communicating what is going on. Andrew the service manager informed me via phone he would be calling me himself to ensure I had updates everyday between 1pm and 2pm, whether there was an update or not. That was December 23rd. I have yet to hear from him since. The only way I can find out any information is to go up there and then I get treated like I'm putting them out. Crain VW service seems to have no idea of what customer service is nor do they care. I will be taking all 3 of my VW vehicles to the new dealership in Rogers from now on. This is absolutely ridiculous. More

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Thank ou for your service to our vehicle. All the dash lights are off now All the dash lights are off now More

by tbdirector Verified Customer Verified Customer

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Employees were very kind and helpful, and they communicated with me effectively. I left understanding what was going on with my car, and I know nothing about cars, so that’s wonderful. The reason communicated with me effectively. I left understanding what was going on with my car, and I know nothing about cars, so that’s wonderful. The reason I gave 4 and not 5 stars is the general check up on my car took well over an hour. More

by ALLISON.MILLER1998 Verified Customer Verified Customer

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Mark (I believe was his name) was very friendly and through. It did take almost twice as long as expected for oil change. I was happy there was wifi at least for me to work. through. It did take almost twice as long as expected for oil change. I was happy there was wifi at least for me to work. More

by JENELLYT Verified Customer Verified Customer

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Efficient service experience. Check-in was effortless and convenient. The staff was friendly and informative. Service was performed as expected timely. Check-in was effortless and convenient. The staff was friendly and informative. Service was performed as expected timely. More

by ALCOLLETTI Verified Customer Verified Customer

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They just can't finish the work fast enough they are the only Volkswagen dealership in the area. I wish the service could have been faster. The service people are great but no one wants to wait 4 weeks just only Volkswagen dealership in the area. I wish the service could have been faster. The service people are great but no one wants to wait 4 weeks just to get seen. More

by Whit Verified Customer Verified Customer

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They had my car for two weeks and didn’t even fix the biggest electrical issue with my vehicle that makes it dangerous to drive. They have yet to return my phone calls in inquire how I can get this issue biggest electrical issue with my vehicle that makes it dangerous to drive. They have yet to return my phone calls in inquire how I can get this issue fixed or they can make it right. More

by AMANDAGUICE Verified Customer Verified Customer

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Mack was extremely helpful in getting my issue resolved. It was easy to setup an appointment online. They pulled my vehicle in the service bay and I was out in about 45 minutes. Definitely will use them a It was easy to setup an appointment online. They pulled my vehicle in the service bay and I was out in about 45 minutes. Definitely will use them again for service and keep my VW in too condition in the future. More

by valoceanb Verified Customer Verified Customer

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Friendly knowledgeable staff that understands the needs of their customers. I would not take my Volkswagen anywhere else! of their customers. I would not take my Volkswagen anywhere else! More

by DEVINLP Verified Customer Verified Customer

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