Mack Butler | Page 9

Professional staff, easy scheduling, and technician explained all options and recommendations. The waiting area was clean and comfortable. explained all options and recommendations. The waiting area was clean and comfortable. More

by JPHILL Verified Customer Verified Customer

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Mac in the service department is as best as they come. Very professional and he is patient with customers. Very professional and he is patient with customers. More

by AJR Verified Customer Verified Customer

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I worry every time I get my vehicle back, what did they miss telling me this time? What did they see but not tell me about this time? For example- I get my ambient temperature sensor changed, everything is miss telling me this time? What did they see but not tell me about this time? For example- I get my ambient temperature sensor changed, everything is fine… then my car completely breaks down on the side of the road 145.8 miles away. I tow it into them and lo and behold this was all a related issue, there was a recall or something advising an issue with the coolant leaking into the electrical and making the car undrivable. A telltale sign of this issue was the ambient sensor having issues too. It’s just not worth it anymore. I have no trust in them. More

by KURTIS Verified Customer Verified Customer

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My wife and I were pleased with our experience. Crain’s staff was friendly, knowledgeable, and prompt. Crain’s staff was friendly, knowledgeable, and prompt. More

by Houstons4458 Verified Customer Verified Customer

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It was a very pleasant experience. We were on a road trip and the service department was extremely accommodating, professional, and courteous. We were on a road trip and the service department was extremely accommodating, professional, and courteous. More

by Ana Verified Customer Verified Customer

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Always nice people working at this dealership, my car was cleaned after oil change too cleaned after oil change too More

by PHUTCHESON8 Verified Customer Verified Customer

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Crain Volkswagon has a beautiful open and clean lobby to wait in and the attendants were very nice. wait in and the attendants were very nice. More

by janalb82 Verified Customer Verified Customer

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I had an oil change scheduled and the process went very quick and efficient. My overall experience was good! quick and efficient. My overall experience was good! More

by phorn Verified Customer Verified Customer

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I had a great experience here with a basic 20,000 mile service. Nice people! service. Nice people! More

by karlee.vandam Verified Customer Verified Customer

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CrainVolkswagen is the best service we have ever had with our cars over the years. The staff was very informative about the situation and helpful and checked our car out. We would never go anywhere else. our cars over the years. The staff was very informative about the situation and helpful and checked our car out. We would never go anywhere else. More

by Don Jeffries Verified Customer Verified Customer

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